Went in to open new account Tuesday and was told I needed an appointment and the next opening was…read moreFriday?!? I went to another bank and got right in.

I had called and called customer service to get help regarding an interest statement, wanting to be…read moreable to print it from home since under $10 but I will need it yearly for taxes. I kept calling because I truly believe that the customer service rep is either knowledgeable or not and I couldn't figure it out for the life of me. I kept getting those who couldn't help with such a simple request. Today I had time to go into the bank as a couple had suggested, which is such a crazy request, you really can't help me over the phone with an online request or ask someone else and then show me if you don't know? I went in and was super frustrated asking the teller to see a representative and explaining all over again. Stephanie Motill was willing to see me without an appointment and listened to my request that I was surely explaining poorly due to my frustration. She listened and actually heard me and helped me through the process on my phone, omygosh what a relief SO SIMPLE. I knew it had to be but she was willing to help me without an appointment due probably to my frustration trying to explain to the teller. THANK YOU SO MUCH! I would gladly make an appointment in the future if needed and request Stephanie, what a blessing she is. Chase is lucky to have her because their customer service line is fair at best, they should work on that ...

The people that work here are top notch! They have always been there to assist me for all my…read morebanking needs.

Stopped in for a money order. There was no line or wait. The teller was efficient and had a…read morepleasant demeanor. Its conveniently located on the end of a strip mall, so I was in and out in no time!

Super friendly and helpful branch. Best credit union ever! They are so helpful and offer low…read moreinterest rates on car loans and credit cards. I just had surgery and the call center was not only nice enough to skip my car payment but also waived my fee to do so. So nice to know a financial insution generally cares about their customers. I highly recommend this credit union.

Last fall I went in to pay extra so that my house payment would not increase. Went to the teller…read moreand "He" said he wasn't quite sure where to put this payment. I said, I want you to be sure as I don't want my house payment to increase. He hummed and hawed. I decided to go to the Salem branch and make the payment. They new exactly what to do. Not so for the Albany Oregon branch. Now I want to pay on the principle of my home loan and will venture to another US branch than to try the Albany Oregon branch again.

In 35 years of business I have never seen such treatment and violation of civil rights at a…read morenational bank in my life. What was suppose to be a relatively simple transaction turned out to be a complete nightmare that lasted close to 2 hours. My 85 year old mother who has difficulty walking entered the bank to get a cashier's check for $67,000. Very simple because I printed out exactly the way the check was to be written on an index card and that was handed to the teller. The teller did not follow instructions and screwed up the cashier's check. This started a chain of events that would end very badly and was made profoundly worse by the branch manager. My mom did not catch the error until she returned to the car. When she discovered the mistake which was 2 minutes later, she walked back into the bank and asked the teller to create a new instrument and was told that could not happen because it's a cashier's check. That is when I became involved to try and rectify the situation.. The teller could have simply redeposited the check and issued a new one as originally instructed. He instead told me it could not be done and reiterated what he told my mother. I vehemently told him he was wrong and he referred me to his manager. The lack of knowledge in banking regulations exasperated the mistake to a point of elderly abuse for keeping my mother hostage for literally an hour and a 1/2 trying to correct a mistake that they made. I cannot go into too much more detail because I do plan on litigation as well as filng a complaint with the division of financial regulations of the state of Oregon. The teller eventually recognized his mistakes and was very apologetic, but the branch manager is so arrogant that he never even addressed my mother and refused to apologize to her even after I asked him to. I guarantee you he would never never ever in his life allow anyone and I mean anyone to treat his mother or grandmother in the manner that he treated my 85 year old mother!!! We use to park millions of dollars at this institution, but in the last decade have moved all funds to other banks for good reason.

I come here very often for business deposits and they are always very fast and efficient. All the…read morebank tellers in the drive thru send me back suckers for my kids even without me asking. Great bank!

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

Being technically challenged, I had issues with the new on line banking system. It was after work…read morehours, so I used the afterhours call number. It finally lead me to someone from another planet. I could not understand the person and the questions I was being asked gave me cause for concern, so I hung up. The next morning I went into the North Albany branch to seek in person help. All the tellers and service staff with engaged with other customers, but they still popped their heads up to acknowledge my entering the lobby and greeted me. In less than a minute, the branch manager, who was extremely busy as well, invited me to her desk. She listened patiently and acknowledged my frustration with empathy. She calmly reassured me that this happened to other customers and not to feel bad over the challenges I was having. She then proceeded to work me through the process by slowly explaining every step. It took her less than 5 minutes to resolve my issues. I have been a member of OSCU for many years and the Customer Service, at least at this branch, just keeps getting better. They are quick to respond, anxious to help and always professionally polite. Great Job OSCU!

There's nothing bad to say. I disagree with the hat policy but respectfully will move on.read more

This visit was like most all of my visits. I was greeted kindly and was asked what was it that I…read moreneeded. I commented on the "poor Yelp rating" and conversed that it usually customers that had an adverse event and didn't feel heard or treated with respect. Those that have great experiences rarely acknowledge that event. They always get 5 Stars from me.

I have to say CWCU is one of the best institutions I've ever had the honor of working with. We are…read moremore down to earth than most Credit Unions. CWCU lets us be more personable as ourselves with our members. I truly love our members. Being there for our communities has always been a personal passion of mine since I was a little girl. My goal is to feel as though we are family with the sincere ability to listen with ultimate loving care for each and everyone of our members. I literally could not ask for a better CC team along with our supervisors that are so personable, supportive, and completely by my side along with having the same hearts that I also carry.