I was with Wells Fargo for 11 years when suddenly they decided to downgrade my account, announcing it as if it were a great reward in a hidden notification that I found only after being given instructions by their employee. My landlord requires cashier's checks for rent, which were free with my account. After the downgrade, they told me to pay $10 per check, which I found extremely frustrating.
I took my money, closed my accounts, and went elsewhere. I kept my credit card because it is my oldest one and helps with my credit score. After closing my accounts, I was not using that card until I accidentally swiped it at a store. I tried to make a payment online, and the system asked me to add a non-Wells Fargo account. I was informed they would send me two deposits that I needed to verify, but without instructions on how to actually do it.
I received my deposits along with an email stating that my account was blocked and couldn't be used to pay the card. I called customer service; the first person was very rude and not helpful. The second person told me that I verified the deposit amounts incorrectly, so they blocked the account. I tried to explain that it was impossible because I was calling as I didn't know how to verify. I was told I would need to start the process all over again.
I asked to be transferred to the department where I could pay over the phone. There, I had to provide my routing and account number, not just my debit card number like at other banks; that went smoothly. There was no survey after the call, and although their website says they welcome feedback, there is no place to submit it.
Leaving this bank was the best decision I've made in a long time. I am cutting up my Visa card so I won't use it by accident again and to avoid dealing with this less-than-reputable organization. read more
