I do recommend this one only because I have business at the Wells Fargo next to it…read more If you want to run in and out though this is not the one to go to. It was busy today. The line was all the way into the lobby. And there was also a long wait for the ATM. I think it was that way because it was Payday Friday for the government. Even though the line was long it took about 20 minutes to get to the teller. That's why I'd I can do things online then that's what I do. All in all great customer service from the staff...and I got a stamped $5 with a special message Latoya knows what I'm talking about.

I deposited my money at this ATM and it shut down on me. I am HIGHLY UPSET! Of course it is the…read moreweekend so all I could do is put in a dispute.

Louie and Diana were super helpful today , I will be back banking on this location.. Thank you .read more

It's 10:30am and they have one person working with a line to the back of the building. Why they…read morefind this acceptable is beyond me. I went there to pay off my credit card and am just glad they aren't my banker because I would fine a new one.

I love you again now that you're not going to charge me $5/mo for my debit card…read more I would love you more if you would stop charging me $55/year for my Delta skymiles card. Thank you for having nifty ATM's now and really awesome people inside the branch.

Inconvenienced! Years ago, my Mom passed and I was an authorized user on her SunTrust account…read more After she passed, I went into the Bank and removed her name and became the only account holder. Well, years later I needed to send my Daughter money using Zelle and we discovered that it said it was received from my Mom. So, I called the Online Banking Center at SunTrust to be told that I could continue to use the account as I had been using it, they could not remove my Mom's name but if I ever lost my password, SunTrust would not be able to assist me. I was comfortable with this approach because I could not afford to lose the account history. Fast forward years later and a couple weeks after speaking to SunTrust to change the Online name of my Mom to my name, they BLOCK my account. Knowing that I had not forgotten my password, I tried for two hours and then realized that the IDIOTS had BLOCKED my access without telling me. The Online account has now been transferred to only my name and the Customer Service Representative must have apologized more than ten times for the bad way this was handled. What an inconvenience!

I needed to deposit a check, which I hadn't done in a long time. I had always depended on PNC…read morebranches when it came to making a deposit. I may have to rethink that moving forward. I pulled up and utilized the drive thru. Pulled up to the drive up ATM and started my transaction. The ATM had the tap feature...that didn't work. I had to insert my card and go through the motions. Enter my pin, tap on the screen a few times, and then I'm at a standstill. It appears now, that if you don't have an account with PNC, you can't make deposits now. Or, at least at this branch. It shouldn't matter what bank you have, you should be able to make a deposit anywhere. Money is money and I am sure it is easy to transfer funds. But I was frustrated at this point and canceled my transaction and drove off to find a place that will allow a deposit.

1st I must start with, it's a bank. Nothing sexy about being a bank. It's just good to know that…read morewhen you need your bank and you need to go inside, they are ready able and willing employees that know how to get the job done. On this day I needed some real service from some fraud and my rep handed it like a professional. We laughed, she shared some stories from her experience and in moments I was walking out of their fully satisfied. So to end the story, the bank was their when I actually needed them. Great job Just remember, if you need service, to write your name on the list and wait patiently grab some water some coffee and just relax and be patient. An expert will be with you shortly.

Even if this place is further from home, 5 star because the drive thru exists and is being used…read more That is all. Jake n kev

The staff is extremely friendly and helpful. I have not had one bad experience at this branch,…read moreEVER!!!

I have been working with Anna Bailey from the Waldorf branch of the Educational Systems Federal…read moreCredit Union and she is amazing. I can email her with any problem or concern and she gets back to me in a timely manner. I appreciate her help and am thankful that this credit union hires such caring and efficient staff members.

Terrible. Anytime you call you're on hold for at least 30-40 minutes. Customer service is rude and…read moremake it near impossible to access your money/ ask questions about your account even after giving all the verifiable important information. Definitely planning to close accounts and move on. Don't put your money here!

Review Title: Why Are You Banking With Us???…read more The first time I came to this branch, this is how I felt. The customer service was trash! Dumpster type trash. I felt the teller was annoyed at me. No hello, thank you for banking with us, or even acknowledgement of my presence barely. This is the trash that's given to black communities. Do better Bank of American! Do better!

I want to give this location a negative 5 stars, I came in about 20 minutes before 2pm with a…read morecashiers check and they refused to Cash A CASHIERS CHECK .Their Associates are lazy and uninterested in customer assistance. Worst Bank Location In Clinton Maryland.

My husband and I opened new accounts with AFCU. Alexis helped open our accounts. She was nice and…read morevery knowledgeable regarding the products offered with AFCU. Also, had an opportunity to speak with the manager, Ryan, and he was also helpful. I had to contact the Customer Service department to leave a message for someone from the Waldorf office to contact me. I was contacted by Alexis and Ryan. I appreciate the callback in a timely manner. I would definitely recommend the Waldorf location.

As a small business owner in Southern Maryland I stumbled across…read moreAndrews when referred from another credit union. They financed my new truck and provided outstanding service. Something truly lacking in some of the larger banks. I found they even had a business banking division and we opened an account there as well. I would highly recommend giving them a chance at your banking and lending needs

Service is slow, ATMs are 'sometimey', the people that work there are a little spacey.read more

I have been a customer of BoA for about 15 years, mostly at this location since it is close to my…read morework, but I have decided that the next time I go in, I'm closing my accounts. The biggest problem I had was about a year ago. I decided to have my tax refund routed directly to my bank account. I went in to this location and got my account number and sent it off with my tax forms. I got a message back from the comptroller that they were unable to deposit my refund because of invalid account information. I verified my copies that had the paper with my account number stapled to it to ensure I did not make any errors. I hadn't. Went back into the bank and asked to speak with the teller who assisted me. I was told she was not in. I explained my problem to this teller and she walked into the back for a few minutes. She came back out and said very casually "Here's your correct number. And she apologizes for giving you the wrong number." First, I should hope you would apologize for giving me inaccurate info that screwed me over for a few weeks and caused me extra work to try to get my refund back. (It finally came by a check in the mail, because too many blocks were put up on my refund apparently due to the wrong info.) Second, it would have been nice if the lady who made the error would have apologized and assisted me (since she apparently was in) and not have me pushed off on someone else. The service is always slow here and the tellers are frequently changing. What annoys me to no end and it happens almost every single time I come in (I'm not exaggerating) is the teller will always leave the counter to assist vehicles that pull up in the drive thru. Why, BoA, why? I've been waiting patiently in line inside for around 5-8 minutes now....why are you prioritizing the customer who just pulled up in their car, has experienced zero wait at this point and couldn't be bothered to walk in??? Is my banking transaction less important to you that you feel you can just take people out of turn? I did mention this to a teller one time. I got a basic response about how they provide services in many ways and they have to promptly greet the drive thru people and that I could bypass the line in house by using online banking from home. Because apparently my home computer can spit out money when I need a few bucks and I can push my checks in there for deposits, too. Sheesh. Haven't determined which bank I will shift my money to yet (because it seems every bank has horror stories from unhappy people) but I can't keep coming to this BoA location and having the "expectation bar" set at their ankles and still having them trip up every time.