Absolutely wonderful experience here. The loan officer who helped me work out my loan is named…read moreVickie. I probably bothered her a couple times a week until I got this motorcycle loan hammered out; however she was ever patient with me. I appreciate all the work she put forth helping me. The rest of the staff was equally as nice and helpful. I don't often believe the notion small institutions are better than large one, but my experience here has definitely earned my loyalty. Love the new bike Vickie! Thanks again!

When Happy State merged with this other bank, I had my accounts cut off. I could need check my…read morebalances. I have tried for days to set up my online account mobile with no luck. I keep calling and no one answers the phone. I hope Happy State Bank does not turn into Bank of America with this merger.

Recently, the government gave small business owners access to apply for the PPP loan. I rushed to…read moreapply right away with my normal bank, Wells Fargo, I was quick to learn they were not accepting PPP applications, I hurried over to try to apply with my secondary bank, Chase...they were only accepting applications if you had a business account, I only had 3 credit cards, a personal checking, and personal savings, but that wasn't enough. BOA, was my 3rd bank and once again shut down. The 3 biggest banks left me hanging when I needed them the most. I was personally referred to Citizens Bank by a colleague. He put me in touch with Sam Nunn and his team. They were really responsive and sent over what they needed from me. I acquired all of the paperwork and emailed it over. Within a few days Sam had responded requesting a few changes and a few extra documents. After receiving those items, I was approved! I'm sure Sam thought I was crazy as I was filled with joy and excitement! He handed me off to Jannis Laird to finalize the paperwork. She was lightning fast with her responses and I got all the paperwork signed, notarized, and sent over night to their physical branch. She confirmed receipt and helped me set up my online account. Within hours my account was funded! This is the way I wished the big banks would treat their customers. But I realized because of this Pandemic, if you want to be treated like a human being, you need to work with human beings. The people at Citizens have given me hope that there are still good people out there working at banks. I know this review was very long but I want the team here to know how much they mean to me. Because of them I'll be able to retain all of my staff and hopefully get through this craziness.

Very slow. Nothing happens in this building at all in a fast pace. The managers walk like they are…read more lost, dazed, and confused. Just once I would like to come in and see someone instead of taking a seat and waiting on a manager.

This bank sucks. Not that i feel there is a good replacement. As i site in the lobby waiting to…read moreclean out my account and safety deposit box so i can stop doing business with these people I'm reminded why I'm doing so. It's been a long wait since the attendant at the desk rang the bell for someone to help me. Several bankers have stood around and even walked past me. God I hate Wells Fargo!

Used to be my bank. Traveled a lot in my job and needed a bank in various states. But service went…read moredownhill and local branches kept closing.

If I could rate this bank no stars I sure would. Everytime I come in this bank, there is literally…read more2 people working. It's Friday most of the time and that's when everyone gets paid. I've had to wait several times for some one to help me because there is only 2 person working the teller counter. Not sure why a bank as big as Bank of America doesn't have a full staff on hand on Fridays... sure am glad I no longer have to deal with this because I refinanced my auto loan out of this bank!

This is the best bank ever!!! Their employees are the most kind and helpful!! It is a pleasure to…read morebank here and to always be greeted with a smile!

Worst bank in Amarillo and even in North America. I have never had a positive experience with this…read morebank. Predatory overdraft, bad loans, horrible fraud protection.

Good customer service! However, absolutely wretched online banking system. Difficult to navigate…read moremaking it almost impossible to accomplish what I need from a bank. In this day & age I feel an accessible online presence is a basic expectation from such a large bank or any other large company.