I had a very disappointing experience at my local Wells Fargo Branch that I feel needs to be shared. I've been a customer with this bank for a little over 15 years, and I went in to simply cash two checks totaling a little over $2500. The teller, Ziggy was polite, professional, and helpful as I felt Ziggy was new which is the reason he needed an override..::He did explained once having me sign the check he would need an manger override due to the amount of one of the checks that was $2040 which I completely understand. Unfortunately the interaction with the branch manager, Alondra Soto Dorado, was the complete opposite. From the moment she got involved. Her attitude was rude, dismissive, and unprofessional. She refused to approve the transaction without any explanation and did not provide any clear reason as to why the check could not be cashed. As a long time customer, I felt that this kind of unfair treatment is unacceptable. What made the situation worse was the way I was treated. There was no effort in trying to communicate responsibly or respectfully or offer an alternative solution. On top of that I was intentionally given incorrect information about her identity. Which forced me to return to the branch after filing a complaint with corporate just to confirm who I dealt with. From my understanding after briefing my wife whom was outside sitting in our truck she joined me the second time and confirmed Alondra, knew exactly who I was. My Wife used to work with Alondra, at the check cashing. Not sure what her issue is with me however, No customer should be treated with such disregard and clearly discrimination. Especially when simply trying to cash a check and have access to their own funds. Professionalism, transparency, and basic respect should be standard. I've already felt a complaint with Wells Fargo's corporate and I pray they take this matter seriously. Based on my experience, I was inconvenience and had to take my check to US Bank who cashed the check with no problem, even though she had me signed a check and she stamped it. Based on my experience, I would strongly caution, others about visiting this location until improvements. Wells Fargo's this specific branch 355 Memorial Way, Chico CA 95926 read more

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Lousy customer service typical of a national bank, no communication whatsoever, and they never answer their phone when called to answer questions about money in their bank that belongs to you. This bank is absolute garbage which is sad because they used to be excellent read more

I came in to Wells Fargo on a Saturday. There was a manager named Elaine something with an E. She was kicking everyone out because they were closing soon. She was rude to everyone and wanted them to use the atm. If you can stay an a few mins to assist your customers you should definitely consider to switch jobs. I put a complaint to corporate as well. Be nice to people that is literally customer service read more

I specifically want to talk about Danny Borja. The staff there was fantastic. My son and I were desperate to get a cashier's check to get him into his apartment. We thought we had everything sorted, but the cashier's check we got was addressed to the wrong name. Danny helped me out, we got the cash into an account, and we were able to get him into an apartment instead of having an impromptu stay in Chico. If it weren't for Danny and his colleagues, it would have been a bad day. Thank you so much for your dedication to customer service! read more

Horrible staff! All millennials with no customer service skills. The teller gave the wrong information ( untrained or just dumb,?) saying that if I close my account then recurring payments will just reopen it? Wrong! Then she has attitude because I want to speak to a manager. The manager was also a kid and was a robot in his responses. I had to go to 2 wells fargo banks and they refused to close my account! I finally did it over the phone. US Bank is so much better, nicer, more adult, more professional staff. Wells fargo can go to hell! Never again in this lifetime! I'll be sure to badmouth wells fargo for the next 30 years read more

I've been a WF customer for over 30 years, and I was an employee for a brief stint as well. I've only used the drive up ATM at this location until yesterday when I went inside the branch to withdraw cash. It was half an hour before closing, the line was nearly to the door, and they only had 2 tellers on the line. There were other employees milling around, but not doing much to assuage the wait... super odd. Both tellers were dealing with difficult customers, obviously not their fault, but it seemed like each transaction required multiple approvals from supervisors who kept walking away which only exacerbated the wait. Jessica is the only reason I'm giving 2 stars instead of 1 star. She was so patient with the woman ahead of me who was truly a nightmare. I don't think I would have had the professionalism to be as kind. The other employees looked exhausted and miserable. It was giving... apathy. So much so that I was relieved when I walked out. Apparently the ATM machines in the lobby have higher withdrawal limits and options for how to receive your cash. I wish I would have known; it would have saved me 20 mins standing in line. read more

F this company! I was the victim of identity theft and as a result Wells Fargo has denied me my money, online access, zelle and tap to pay. As a result, my phone was shut off, I was evicted from my dream apartment and I lost my job. I was homeless and unable to eat through the weekend. I have been to the Chico location 3 times this week and still can't even access my account. When I call, I literally tell them I don't have a number, yet they insist they can help me only to waste my time. I have made over 20 calls. I spoke to an Emily, Gloria, Mike, Hadid, and whoever the freak else and to date I still have no access. It is Saturday and now I am money less again til Monday. Starting a Gofund me to get a room for the night. read more

Beware of Wells Fargo. Wells Fargo failed to keep my money safe. A hacker got into my accounts and I reported it. The bank closed my accounts for 1month1/2 and told me not to access my accounts until the case was resolved. Meanwhile, they were reporting me to the credit bureau dropping my credit score from 740 to 630. Now they don't want to change it and I have to wait more than a month to see what happens. Wells Fargo bank ruined my credit as the result of them allowing my money to be stolen from their very vault. If you get fraud in your account, Wells Fargo reports you and lowers your score while they try to get your money back. Now, I filed for claims and it doesn't matter to them. I had to replace 5 cards in 3 months and each card came already hacked with charges before I even got the cards. Wells Fargo bank is stealing our money and not taking responsibility and throwing us to the wolves. Don't trust Wells Fargo bank. Their own staff is involved in the fraud. I'm taking them to court but the process takes one year. DONT LET THIS HAPPEN TO YOU. FIND A BETTER BANK. read more

Wells Fargo is ripping off it's loyal customers. They do not tell you when you take out any loan that your interest rate is per day. Furthermore you cannot pay down the principal on your loan anymore they want all the interest. They say the only day you can make an extra payment towards the principal is on the exact day your payment is due. They do not tell the customers this inside information. If you make any extra payments on your loan that is not on the exact day your loan payment is due they will take interest from your extra payment. Not being able to pay down the principle of your loan is downright criminal. They did not even tell their customers are bankers of these changes. Wells Fargo Bank should absolutely be sued for every cent of interest they have ripped off from its customers. I've been a loyal customer for 20 years and this is how they treat their customers. Once I have paid them off I will find me another bank. Take your money to a credit union bank or anyone that is not pulling this kind of criminal scam on its customers. If you deposit a check it takes one business day for it to clear. But if you cash it and deposit the cash in the ATM it's available that day. read more

A good bank with friendly service. I'm not a personal Wells Fargo customer, but my fraternity's business accounts are with this bank. When I was in charge of my organization's finances over a two year period, I had frequented this branch several times a week. It's located in a central part of town right between downtown, the CSUC campus, and Mangrove shopping. Parking is excellent, very ample and well-maintained with a guard on duty. The interior is large and clean, with several staff working at a time. I never got the impression that this place was short-staffed. I was a fan of their instant coffee machine and utilized it often. The service here is wonderful, with both the tellers and the bankers always giving me a friendly "hello." They were competent and easy to work with, and I feel that they put in an effort to make me feel valued as a customer - even though I was merely some fraternity kid. I had total peace of mind knowing that our organization's finances were safe with this institution and would come back here if I was ever affiliated with Wells Fargo in the future. read more

Friendly staff smiles, treats you like a human being and cashes your payroll check. Unlike the branch at East & Cohasset (which is worthless and to be avoided at all cost), this branch is staffed by nice people who actually let you cash a check. read more

"... but you're probably use to that..." was what the banker named Gabe said to my husband and I after he made us copies of our ids when we got bank statements printed , (and the pic of my husband came out so dark u could only see part of his eye.) from too much ink...My husbands skin tone is medium dark, he is from Sri Lanka, and we were stunned at this rudeness. I laughed at first because I couldn't believe he would say that about him. He blatantly called me the wrong name, it was awful and strange. Not sure what he meant still but it was rude af. Plus the bankers there are lazy I've been with Wells Fargo since 2004 and no one greeted us. Every other branch does read more

Carlos was so helpful! He recently transferred to the Chico location from Oroville and could not of been more helpful. He was polite, knowledgeable, and easy to talk to. I was dreading going into the bank after being on hold numerous times for 40+ minutes but he was quick with me without feeling rushed. He went above and beyond! read more

The staff at this branch is great very professional and knowledgeable. At times there is a line but it's not an inconvenience it's merely because the tellers are speaking with you and/or helping you. They go out of their way to get to know you and treat you with professionalism. read more

This location is very convenient for me, it's by my work and school. the employees are very friendly and always go the extra mile for me. Around lunch time, this place is slammed with customers, lines are a little long but they do get through customers quickly and professionally. read more

My boyfriend and I were scammed through a Craigslist purchase. Adam from this branch helped us until we got our money back in full. He went out of his way when we imagined we were just out of luck. Really impressed someone would help us the way he did. read more

If I could, I would have given 0 stars. My visit took almost an hour, and I had merely requested to open a new deposit box. At the old location I visited, this only took 5 minutes. There were a lot of delays- the woman could not find a key that worked, then, the system was not working and would not print anything. I was really upset and would not use this location next time. read more