Massive shoutout to the homies at Tri Counties. As someone who is very often positioned near these fine folks as a result of my job, I am always impressed with their amazing mix of joviality and professionalism. In fact, more often than not, their rapport goes a long way in making my shifts more tolerable. Just... Wow. Incredible. Highly recommended for all of your banking needs. They also have good taste in music. read more

I would just like to start off by stating that I am former employee at this specific branch at Tri Counties Bank and that Nicole Johnston is one of the worst managers I have ever had the experience of working for. She is selfish and does not care if you have an emergency in the family that you need to get to, she still expects you to come to work and she has zero remorse. I had some family issues going on and one of my family members is very suicidal. I relayed this information to Nicole Johnston while I was on my way to the emergency room 3 hours away because my family member tried to take his life that morning. She then texted me back and said, "Sorry to hear about that I hope all goes well. We do expect you to see you here tomorrow and Saturday." Excuse me? In a situation where my family member is fighting for their life, you're going to tell me you expect to see me at work tomorrow? She had texted me later that day and asked me to give her a call that day. Again, I was in the hospital with my family trying to watch over my poor family member who is in critical condition, so I chose family as my priority because there was a life on the line. So, I did not give Nicole a call back the same day, because I had been in the hospital watching over my family member. There was no one else to watch them and I was the only one available at the time, so I had offered to watch over my family member until my aunt was able to come back and watch over them. When I returned back to work, she had a written notice ready for me to sign for my attendance because I had been gone for a few days for my family member that was in the hospital. But let me note that whenever she wanted to leave early to go and get her cats some food at 4pm, or leave early to go to her manicure appointment, when we close at 6:15pm, everyone had to accommodate her. It was as if no one else was allowed to have things go wrong in their lives otherwise Nicole was going to extremely upset with you and threaten you with a write up for attendance. I started to realize that this is not the place I want to work at any longer and I started my search for a different position within Tri-Counties Bank. My window was always open. I never closed my window unless I absolutely needed to if I had an overflow of cash from a deposit that I needed to put in the back or something of that sort, and the cameras can prove that. This was a slower day, and I had just finished a transaction with a customer, and I was the only one on the teller line at the moment, the rule is two tellers at the line for security purposes but that doesn't apply to this branch because there was never enough staff to do so! Anyways, Nicole Johnston was walking by my desk when I was in the middle of applying to a Tri-Counties Bank position, she didn't say anything and continued to walk back to her office. She then got on TEAMS and messaged me saying that I shouldn't be working on "personal stuff" during work hours, and that "that's not what Tri-Counties Bank pays me to do." So, I walked all the way to her office and asked why she didn't address the issue when she initially walked by my desk. Her response was "Oh I completely spaced it until I got back to my office." I also let her know that it was a Tri-Counties Bank position that i was applying to and she said, "Well still, you can do that on your own time when Tri--counties Bank isn't paying you." Keep in mind that two employees that are still hired within Tri-Counties Bank applied to TCB positions while being paid by TCB with THEIR WINDOWS CLOSED AND CUSTOMERS IN LINE. But Nicole saw no issues with that. Favoritism is a large thing here at this branch when working with Nicole Johnston and Deanna Barnett. So, if you're looking to apply to this branch, please, rethink your actions unless you want to be poorly compensated and expected to be at work during family emergencies. It honestly was great within the first couple months. After around the 3rd month or so I started to realize why the manager, Nicole Johnston, could not keep that branch fully staffed. Things started to piece together. Tri-Counties bank also doesn't really care about their employees like the facade they put on to try and seem like they do. I worked there for about 8 months and that branch had not been fully staffed since I started. After having several conversations with both the branch manager, Nicole Johnston, as well as the assistant Branch Manager, Deanna Barnett, about having full staff and that it would help out the other employees in the branch in case one of us had an emergency or got sick, etc. They ended up hiring a Personal Banker with ZERO prior banking experience at $19.50 an hour, who also then quit about 4 months later because of Nicole's managing style, and those were his own words. I think Nicole Johnston would excel in Sales. However, she is the worst manager I have ever had the unfortunate opportunity of working with. read more

My nearest branch is good. However, the 800 #/call center is a joke. There is no reason for the incredibly long holds to get a rep. Covid is a year old. Run this place like a business and have adequate staff manning the phones. The excuse "we are bringing more people on and have to train them", has been used well before the Covid, during the Covid, and continues. Inexcusable. read more

On April 7, 2020, Tri Counties Bank in Redwood City sent me a link to apply for Paycheck Protection Program funding. Their website showed "their system was stressed & therefore suspends accepting application." See photo 1. On April 21, 2020, while other banks are accepting applications, Tri Counties Bank website shows: "We will update this page should U.S. Congress approve additional funding & if Tri Counties can once again accept additional application." Other banks are accepting applications NOW so they're ready to go when funds are released. See photo 2 Tri Counties Bank is unable to process online applications for Paycheck Protection Program because they lack proper internet infrastructure. Therefore they are jeopardizing small businesses. TAKE YOUR BUSINESS TO OTHER BANKS!! read more

Tri Counties Bank - April 7 posting - Banks & Credit Unions Near Me - Chico, California

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Tri Counties Bank was once a very friendly bank. Now they hire children practically just out of high school to work their counters. I guess these children do not have any grandparents because they are certainly rude to seniors. Telephone customer service is equally poor. read more

Anthony Bennett has lost my business. Very unprofessional and not trust worthy. Will not do business again.

This is my go to bank. Fast friendly service, open on weekends. Sometimes the line is long but they work quickly to get through the line. This bank is inside Raleys so you can also do your shopping read more

This is a beautiful Bank. The updates to the entire store along with the bank was beautiful. I really enjoy the friendly service and overall the quality of the bank in itself is exquisite. This will always be my bank and these will always be my people :-) read more

Absolute worst banking experience. If you do any traveling DO NOT bank with Tri-Counties Bank. Every single time I've traveled (domestic and international) I've had issues accessing my accounts from having my funds erroneously frozen, even though each time I've called in my date and location itinerary prior to my departure. This last trip I even double checked at my home branch and STILL had issues after arriving in Zurich and in Italy, and not being able to withdraw cash. The worst part isn't having your ATM card declined in a foreign country and not being able to access funds, but the fact they do NOT have international hours (or even east coast hours) for customer service so I've had to wait a full day to even speak to anyone that can resolve the issue. There is no excuse for this. I will be closing my accounts immediately upon my return~from a 12 year customer read more

The crew here is amazing!!! Every time I come in they have always been polite and helpful. I own Doctor of Motors auto repair in Chico and they have earned my Buisness. I also have sent friends and family there read more

If I could give 0 stars I would, this is the WORST LOCATION EVER. They have sent me my bank card to the incorrect address 3 times, and would not expedite for me to get a new one, even though it was THEIR mistake. They are clueless, rude and interrupt or talk over you if they do not want to hear your concerns about YOUR account and the business that YOU are giving to THEM. Desiree has to be the snottiest employee, it is obvious every time I go into TCB she is miserable with her job. FYI: It won't kill you to be nice and smiling shouldn't be painful. read more

DON'T GO NEAR THIS BANK! Nightmare. I took out a loan in anticipation of needing funds for my mom who was in nursing care. She died before I needed to use the loan. The bank would not let me close the account without penalty for several years. When I finally was able to close it, they charged me $611 in fees. I spent literally hours and hours on the phone trying to take care of this (I live in the Bay Area). Finally, it was closed In March of this year and I thought everything was a done deal. Now, in June, I get a letter saying I owe the bank $3.90 and they may report me to ChexSystems (which would affect my credit). I have just spent another hour on the phone with three people and the bottom line is I have to either drive 2.5 hours to the nearest branch to close a bogus checking account they set up with the loan that I had no knowledge of OR I must send in a certified check for $3.90. They refused to write off $3.90 after I had paid them $611 in fees for a loan I NEVER used. This bank SUCKS. I am seventy years old, just retired, have banked with numerous financial institutions over my working life time and have NEVER seen such poor service or apathy. read more

Hands down the WORST customer service, even according to the staff at the Tri-Counties Bank across the street in the Town & Country Plaza. They are to avoided at all costs, unless you like self-satisfied, ego-maniac, do not know how to listen to a potential client, or solve problems, tellers AND management. AVOID AT ALL COSTS. WORST BANKING EXPERIENCE OF MY LIFE. read more