This is the best bank I have ever dealt with! They have the best tellers and take care of there…read moremember. They go the extra mile for me!

This bank is new is it is pretty and clean. It has plenty of atm's and a drive thru…read more The staff member who showed me 5 star customer service was Arthor. Banking is a people business and Arthur was good at making me feel welcome. I'd come here again even though Google maps shows another Chase bank a block away because it's new. They are motivated to offer promotions.

I had a great experience at Chase today with the banker Omar Chavira. I was super impressed with…read morehis customer service and it showed that he really cared. He made sure to do everything thoroughly along with being very personable and a delight to chat with. He also gave me his card and let me know I could reach out to him if I had any questions at all. Super impressed!! :)

I called on the phone asking if there is a hold on paycheck cashing and the clerk told me it…read moredepends on the situation. He was very rude and did not feel like talking on the phone. I get the feeling of snobbishness at this bank. They only want to sit on their assets and not provide good customer care.

Excellent service and makes banking easy... easy to get change orders and great ATM fees. Go to…read morebank for locals.

Massive shoutout to the homies at Tri Counties. As someone who is very often positioned near these…read morefine folks as a result of my job, I am always impressed with their amazing mix of joviality and professionalism. In fact, more often than not, their rapport goes a long way in making my shifts more tolerable. Just... Wow. Incredible. Highly recommended for all of your banking needs. They also have good taste in music.

I would just like to start off by stating that I am former employee at this specific branch at Tri…read moreCounties Bank and that Nicole Johnston is one of the worst managers I have ever had the experience of working for. She is selfish and does not care if you have an emergency in the family that you need to get to, she still expects you to come to work and she has zero remorse. I had some family issues going on and one of my family members is very suicidal. I relayed this information to Nicole Johnston while I was on my way to the emergency room 3 hours away because my family member tried to take his life that morning. She then texted me back and said, "Sorry to hear about that I hope all goes well. We do expect you to see you here tomorrow and Saturday." Excuse me? In a situation where my family member is fighting for their life, you're going to tell me you expect to see me at work tomorrow? She had texted me later that day and asked me to give her a call that day. Again, I was in the hospital with my family trying to watch over my poor family member who is in critical condition, so I chose family as my priority because there was a life on the line. So, I did not give Nicole a call back the same day, because I had been in the hospital watching over my family member. There was no one else to watch them and I was the only one available at the time, so I had offered to watch over my family member until my aunt was able to come back and watch over them. When I returned back to work, she had a written notice ready for me to sign for my attendance because I had been gone for a few days for my family member that was in the hospital. But let me note that whenever she wanted to leave early to go and get her cats some food at 4pm, or leave early to go to her manicure appointment, when we close at 6:15pm, everyone had to accommodate her. It was as if no one else was allowed to have things go wrong in their lives otherwise Nicole was going to extremely upset with you and threaten you with a write up for attendance. I started to realize that this is not the place I want to work at any longer and I started my search for a different position within Tri-Counties Bank. My window was always open. I never closed my window unless I absolutely needed to if I had an overflow of cash from a deposit that I needed to put in the back or something of that sort, and the cameras can prove that. This was a slower day, and I had just finished a transaction with a customer, and I was the only one on the teller line at the moment, the rule is two tellers at the line for security purposes but that doesn't apply to this branch because there was never enough staff to do so! Anyways, Nicole Johnston was walking by my desk when I was in the middle of applying to a Tri-Counties Bank position, she didn't say anything and continued to walk back to her office. She then got on TEAMS and messaged me saying that I shouldn't be working on "personal stuff" during work hours, and that "that's not what Tri-Counties Bank pays me to do." So, I walked all the way to her office and asked why she didn't address the issue when she initially walked by my desk. Her response was "Oh I completely spaced it until I got back to my office." I also let her know that it was a Tri-Counties Bank position that i was applying to and she said, "Well still, you can do that on your own time when Tri--counties Bank isn't paying you." Keep in mind that two employees that are still hired within Tri-Counties Bank applied to TCB positions while being paid by TCB with THEIR WINDOWS CLOSED AND CUSTOMERS IN LINE. But Nicole saw no issues with that. Favoritism is a large thing here at this branch when working with Nicole Johnston and Deanna Barnett. So, if you're looking to apply to this branch, please, rethink your actions unless you want to be poorly compensated and expected to be at work during family emergencies. It honestly was great within the first couple months. After around the 3rd month or so I started to realize why the manager, Nicole Johnston, could not keep that branch fully staffed. Things started to piece together. Tri-Counties bank also doesn't really care about their employees like the facade they put on to try and seem like they do. I worked there for about 8 months and that branch had not been fully staffed since I started. After having several conversations with both the branch manager, Nicole Johnston, as well as the assistant Branch Manager, Deanna Barnett, about having full staff and that it would help out the other employees in the branch in case one of us had an emergency or got sick, etc. They ended up hiring a Personal Banker with ZERO prior banking experience at $19.50 an hour, who also then quit about 4 months later because of Nicole's managing style, and those were his own words. I think Nicole Johnston would excel in Sales. However, she is the worst manager I have ever had the unfortunate opportunity of working with.

I attempted to turn in a vehicle refinance check. The teller refused to take it and said I needed…read moredocumentation from my bank. I call my bank and they say they don't provide that documentation. So the teller tells me to call their vehicle services department. By the time I get through to the them, the Chico branch is closed and the vehicle services department tells me the branch should absolutely have taken the check or reached out to them about the issue. So now the bank is closed and I'll have to get time off work to drive all the way back to the branch in hopes they will do their job correctly this time.

Check your documents carefully. The loan officer specifically told us there would be no prepayment…read morepenalties, however when we paid off the loan a $500 early payoff fee. That was on top of their two dollar reconveyance fee. Do not go by what the person says. We never could find in the paperwork where it said there would be a $500 early payment fee, but if you want to refinance your loan you have no choice

I guess bankers hours are 10 to 4 now! Must be nice closing the doors before most of your customers…read moreget out of work... that way y'all don't have to actually work during the day. What happened at 9 to 5? Actually, this is probably been going on for a long time because the bank tellers are becoming more and more useless. For the last five years they haven't even answered their phone.even when you open the bank account and they give you a business card with the phone number on it, it doesn't actually work. (and that is no exaggeration). Just frustrating... Very frustrating! For a company that earned $98 billion last year, you think they could serve their customers a little better.

Their parking lot cop is rude creepy and needs to be fired!!! I bank at bank of America and work…read morenext door, I'm also disabled and need to use the disabled parking area. He's aggressive and rude and doesn't understand the rules.

Sally Mendez has horrible customer service and I highly recommend not using this branch. The…read moreRedding branch has friendly representatives but Sally is extremely rude and has caused me to lose a lot of money. I have legitimate fraudulent activity on my account and instead of being helpful, she looks at me as if I am the criminal. I have been told and I can see from other reviews that others feel the same way. Maybe she is close to retirement. I have no idea why her management doesn't take the complaints seriously.

They are always very punctual and helped with many issues I had when I managing accounts for a law…read moreoffice. The manager Sally is always professional and has a big smile. The counter tellers always helped with depositing big tractions and were always very thorough and quick with the accuracy of the deposits made. I highly recommend this branch in Chico.

I am a refugee from Tri Counties Bank. Substantial over charges, staff unwilling or unable to make…read moreadjustments. They maybe local, at the expense of the population they serve: Oh, they only only serve the stock holders with increased dividends. How were they able to charter a chartered representative agreement?

I gave tri counties multiple chances to be my bank because they're local bank and keeps economy…read moredollars in Chico, but I had to close my account twice from money missing that they couldn't explain or replace. They are crooks. Only bank that has given me a migraine. Plus the bank manager was extremely rude and unprofessional when I closed my account. Threatening me that they would keep my cash and not let me have access to it. If you're thinking of opening an account at tri counties best of luck and keep books on everything. You've been warned.

We are new to town, and at the suggestion of our realtor contacted Tri Counties as a local bank…read more We are so glad we did!! The new accts banker, Dylan Behnke, was extremely helpful and kind. He walked us through the process of opening up accts for savings and checking. We appreciated the kind manner and time he spent with us to achieve our goal of opening up accts. at a local bank. We were so used to the rush-rush mentality of the Silicon Valley where most banks don't have time to say hello let alone walk you through opening up accts to do banking. It was such a good experience, that we'll likely be customers for good.

As a long-time Tri Counties Bank customer, when applying for a HELOC, I was treated with…read morecondescension and disrespect. I really wish I could have had a better experience. David S.

I had a very disappointing experience at my local Wells Fargo Branch that I feel needs to be…read moreshared. I've been a customer with this bank for a little over 15 years, and I went in to simply cash two checks totaling a little over $2500. The teller, Ziggy was polite, professional, and helpful as I felt Ziggy was new which is the reason he needed an override..::He did explained once having me sign the check he would need an manger override due to the amount of one of the checks that was $2040 which I completely understand. Unfortunately the interaction with the branch manager, Alondra Soto Dorado, was the complete opposite. From the moment she got involved. Her attitude was rude, dismissive, and unprofessional. She refused to approve the transaction without any explanation and did not provide any clear reason as to why the check could not be cashed. As a long time customer, I felt that this kind of unfair treatment is unacceptable. What made the situation worse was the way I was treated. There was no effort in trying to communicate responsibly or respectfully or offer an alternative solution. On top of that I was intentionally given incorrect information about her identity. Which forced me to return to the branch after filing a complaint with corporate just to confirm who I dealt with. From my understanding after briefing my wife whom was outside sitting in our truck she joined me the second time and confirmed Alondra, knew exactly who I was. My Wife used to work with Alondra, at the check cashing. Not sure what her issue is with me however, No customer should be treated with such disregard and clearly discrimination. Especially when simply trying to cash a check and have access to their own funds. Professionalism, transparency, and basic respect should be standard. I've already felt a complaint with Wells Fargo's corporate and I pray they take this matter seriously. Based on my experience, I was inconvenience and had to take my check to US Bank who cashed the check with no problem, even though she had me signed a check and she stamped it. Based on my experience, I would strongly caution, others about visiting this location until improvements. Wells Fargo's this specific branch 355 Memorial Way, Chico CA 95926

Lousy customer service typical of a national bank, no communication whatsoever, and they never…read moreanswer their phone when called to answer questions about money in their bank that belongs to you. This bank is absolute garbage which is sad because they used to be excellent