mr. Micheal Booker at the branch was very nice He stayed…read morewith me for over an hour until I get all my bank statements,& credit card give him a raise, and I highly recommend him.

Let me preface this review by saying: I am not a reviewer, this is my first time being pushed to…read moresuch lengths. Working in retail myself I generally give people the benefit of the doubt that maybe they are having a not-so-great day. I went to this branch to get change for $100. It is the Friday before the first so I expected a line; there were five people ahead of me and a few behind. What I didn't expect was that out of the four employees present only one was actively working. One woman was on her phone behind a register but she wasn't taking customers. The other two were pacing the floor while twiddling their thumbs. At one point one of the pacers goes behind the counter but doesn't take customers, just looks at the line as if it will magically go down by doing so. The culture at this bank seems to be, it's OK to do next to nothing at work. Almost thirty minutes later it is finally my turn. I am not greeted or apologized to for the wait. I get my change. I get no "thank you" or "have a nice day." Listen, I do not want to be treated like the Queen of Sheba, but I do expect more professionalism and decent customer when I visit the bank. Needless to say but I will anyway. This will no longer be the branch I visit to help with teller assisted transactions.

We live around the corner from TD Bank on Broadway and 109 and have occasionally used their notary…read moreservice. Unfortunately, when my son went to have two documents notarized, he was turned him away numerous times -- notary not here, or come back next week. Today I called and confirmed the notary, Mario, was available. However, when my son went, Mario told him he didn't have his stamp. A neighborhood bank should not suggest services are available but reject certain customers on a whim or because they are under 25.

It's an interesting experience to have a bank manager inform the tell to NOT provide you a money…read moreorder. I had something to handle which required a money order and unfortunately Chase (across the street) was already closed. I shrugged that off and figured I'd get what I needed from a competing bank. I approached the teller and asked for a money order, the manager behind her overheard I wasn't a member of their bank and interrupted our conversation to say "we only provide that to non-customers". Shocked by her interrupting and that statement I asked for clarification to which I received very bluntly, "bank policy". After asking for what prompted this policy and what being a TD client had anything to do with funds exchanging hands I decided to leave... her attitude just kept increasing. On my way out I simply asked the guy who was online in front of me to purchase a money order for me and he agreed to do so. I explained to him what happened and he was equally stunned. We approached the teller once more, with her manager right behind her and asked for the money order. The manager began with her, "I just told you..." and was interrupted by the TD client with a "hey, relax for a minute. I'm a client of your bank and all I want is a money order for my friend. Should I report you to corporate?" That immediately silenced her. We proceeded with our transaction and left. So it seems the manager was either being as ahole because if it were a bank policy then having the threat of being told on to corporate wouldn't have halted her barrage of bs. The result was me getting the money order I needed, making a friend at the bank, and also spending 40mins in this terrible bank due to an ahole of a manager. Please avoid this place!!!

Chase Manhattan Valley is very busy certain times of the day. I rarely use Chase branches anymore…read moreunless it's very important. Mostly credit card issues. I'm sorry for individuals that are not tech savvy. I have the Chase App on my iPad and I use it for all my banking needs. They recently offered me free credit score and monitoring. The services Chase provides online are great. I feel safe knowing they are monitoring my spending and will notify me immediately if a charge is out of the ordinary for me. I recommend you find a way to stay away from the lines and do your banking with Chase online.

Amazing. They are fully staffed, no wait. And this location has so many people, probably from all…read morethe students. Took less than a minutes to be seated and speaking to someone, and in and out quickly. I'm always coming here

"PLUS MORE." " NEVER, have i been MORE greatFULL, thankFULL…read more& respect by leadership in any bank. IF, you desire to be treated the same, PLEASE see either Mr. Ravi (Mgr) or "Lady Holly." CLASSY LEADERS. "Did YU know that TDB issues on site debit cards? WOW! ... NO WAITING." THANK YOU TD Bank.

Terrible customer service. The teller was busy speaking to other associates while I was trying to…read moreget a rush transaction through and when I asked him to stop, he gave me attitude. When I then went to a bank associate to ask him to do what a customer service supervisor told me to do, he clearly had no idea how to do it and seemed more interested in going to get breakfast with his colleague instead. I called customer service again and they told me he was not competent and the original customer rep had told me the correct thing, but by then it was too late to put the transaction through. Just a poorly run, lazy, snarky branch. Head downtown to 74th and Broadway instead.

This bank are such a lovely bunch of people. Helped me open accounts and answered any questions I…read morehave alongside providing a great after care service. Highly recommend. Gift and Alicia thank you!

11/14/2024 -I highly recommend 2574 Bank of America 97 Street NY 10025. I came in 15 minutes before…read moreclosing. The staff @ the Teller's was excellent they were very professional and attentive to my needs. The Tellers are enthusing and are ready to help their customers affairs through a seamless process! Keep up the great work. Thank you again. K.S.

Went in to this location to make a deposit to pay my rent and was turned away the lady said sorry…read moreI'm busy for the next 35 minutes opening a new account... and refused to help me at all even going as far as to say sorry can't help you I'm busy and we don't have deposit slips... very shady and honestly the customer service was awful who's going to switch to a bank when you won't accept a deposit definitely terrible feeling leaving here not even able to complete my transaction.

Do not bank with Santander. I was a customer for many years and recently closed by account due to…read moreterrible customer service, at this specific branch, in other branches and over the phone. The customer service reps have NO IDEA what is going on and how to do anything and then are unable to get in contact with the right people to resolve an issue. It is impossible to get an answer. Also, they have weird arbitrary rules about identification like you need one government ID and one non-government ID to verify yourself, so you cannot verify your identity with, for example, a driver's license and a passport but you can with a driver's license and a student ID.

I had an excellent experience at the Citibank branch on 96th Street and Broadway…read more Dexter was professional, knowledgeable, and genuinely friendly. He handled our banking situation with patience, care, and attention to detail, making the entire process smooth and stress free. His level of customer service was truly top notch. I also noticed a wonderful change in the atmosphere at this Citibank branch. The leadership has clearly created a welcoming, positive environment where customers are treated with respect and professionalism. From the moment we walked in, we received white glove service. Every member of the team was courteous, attentive, and eager to help. It's refreshing to see a banking team that works together so well and genuinely cares about providing an outstanding customer experience. Thank you, Dexter, and the entire Citibank team at 96th Street and Broadway, for making our visit such a pleasant one. Keep up the outstanding work!

I love they have 4 individual ATM open 24 hrs and they have the system in which you need a debit…read morecard to open the lobby door after hours. I think this location might've been just renovated or maybe new location because it's very very nice, modern and well maintained. 5/5 stars

Great location for a lot of reasons:…read more - Easy parking options on-street nearby. - 8AM to 6PM hours throughout the week. Good on either side of the workday. - Good looking building, both outside and inside. Clean, cool, and classy design. - Very nice staff. Early morning - big smile, "glad to help you" outlook. Nice way to start my day. Great experience overall.

I agree with the other horrible reviews. This is also my neighborhood branch but the service is…read moreabysmal. They need to hire more professional tellers or the managers should start managing their employees better.

The elderly lady in front of me initially started cursing about how long the line was. It's plain…read moreol' disturbing to hear a senior citizen say "Where are the f*cking tellers?!?", even in this age of tactlessness. But the line moved so fast, and/or she was so two-faced, that she was chatting up the teller about her snazzy new haircut by the time she got serviced. The tellers here have the patience of Job, I swear. And there's a bowl of free candy! Yay!

I went to the Broadway and 90th Street branch to inquire about renting a safe deposit box on July…read more17, 2021. Mr. Dante B came out of a miniscule office to greet me, alas with disdain. His first question was: "what type of checking account do you have?" I was puzzled and I said, "a regular one." Mr. B then quickly told me that only the smallest safe was available (cost: $90). I told him that 10 days ago, 2 bankers showed me 2 options: the $90 safe and the next-size-up of (about) $103. I told Mr. B that I wanted the $103 safe, but he stated that they were all taken and that it would be in my interest to quickly get the $90 safe before the branch runs out of them. I went ahead and reluctantly paid for the smallest safe. Mr. B's inquiry about my type of checking account at the onset of our exchange and his haughty demeanor made me very upset (considering that I opened my checking account at that branch more than a decade ago). If I had a certain checking account (e.g., Chase Private Client Checking), would I have gotten the larger safe? I think this is a rather unfair and unethical practice.

Extremely helpful and informative when changing checking accounts. The branch manager was always…read moreavailable to assist and answer questions. Other employees also assisted with my many checking needs. This branch excels in customer service.

I have been here a few times for the ATM, though I don't know that I'd come back. Let me explain…read more I dropped in here on my way home to work and my chip equipped card got stuck in the ATM. The lobby was not yet open, so I had to tap on the door until someone just simply said "wait, it will come out in a few minutes." Nearly 10 minutes later, no card, No additional action from inside. Luckily one of the Citi staff was coming in to work and i asked her what to do. She instructed someone else to call to have the machine remotely reset, but they were clueless and so she took matters into her own hands. She had it reset a few minutes later and I had my card. If not for the one actual helpful employee, Id have left my card there and called to have it canceled. I wont bother with this location again and I'll stick to the one at 96th or 7/11 Citibank ATMs.