I opened my first M&T account in 1993 when I first moved to New Paltz, NY. The bank was a…read moreconvenient walk from my house and, with a few exceptions, the staff was efficient, helpful, and friendly. Those who weren't around for long. When I moved to Cold Spring I was very pleased to find an M&T branch even nearer my house. Again the staff was very good, including the new branch manager who was hired fairly recently. The situation Lynda B. described in her 2014 review no longer applies.

I would strongly advise against using this branch. While most everyone in here is lovely, the…read morebranch manager is extremely unprofessional, and downright rude. Zero interest in customer service, and or helping out her clients. I had heard this from several people, but had never had any dealings with her, until today. I am sad to report that I too now have been exposed to this. Disheartening, because we place our money with a bank, trusting them with our livelihoods and then get treated as if we are disposable.

I needed help with some paperwork and the gentleman that helped me happened to be the the regional…read morerelationship advisor Michael Natrella. What a nice guy and very knowledgeable and extremely helpful. He made everything easy and painless, which I was very grateful for. He had great advice and went out of his way, also we had conversations on many different subjects. All in all it was time well spent and I highly recommend HVCC in Beacon.

Have been to most of the branches of the Hudson Valley Federal Credit Union, although my home…read morebranch is the one on Main St., Beacon, and I can not say enough of their customer service! They are incredibly kind, patient, efficient and accurate. Have looked at them after looking after four banks, and they are far and away the best of the five! Have been here for almost ten years. Don't waste your time elsewhere, come here!

Pleasant and professional. Offered help on non-bank issue I was having with my iphone. They take…read morepride in calling clients by their name upon entering the bank.

I'm a contractor that tried to cash a check to pay my employees and the home owner that wrote the…read morecheck out was extremely happy and was wanting to make sure my men got payment for there services so they could enjoy their weekend.I was shocked when I walked into the M&T bank and the bank teller said to me that she didn't like that I had a out of state ID so I explained that I live in CT but me and my wife have a special needs child and we live 4 months out of the year at the children's hospital. A Lisa Hall was the teller and she said I'm not cashing this check today with no explanation so come back Monday after the customer that wrote the check has contacted us and said it's ok go cash it then so i was completely taken back by this and said I don't understand and she said back I don't care. the home owner contacted her and told her to cash it. Lisa Hall is the worst employee I've ever seen and very rude

Wonderful experiences at Chase. The tellers are always quick and helpful, and Babacar is the nicest…read moreperson you'll ever come across. Working with him is always a pleasure.

I do not recommend opening an account at this particular branch. There is an employee at the branch…read morenamed Chris who will call you four times a month to try to get you to purchase more services. If you ask him to please stop calling he continues to call. I plan on making a complaint to FINRA regarding this employee. It has been going on for over three years.

Navy Federal is once again standing up, and stepping up for their Members that are Federal…read moreGovernment Workers, and Military. Navy Federal as per the website, and mobile app are offering a 0% loan via the Paycheck Assistance Program. This program is to help eligible members that need to continue receiving a paycheck during the Government shutdown. Please contact Navy Federal if you need further assistance. Hope this information helps any Federal worker, and families during this shutdown. Navy Federal gets a solid 5 stars for always going above and beyond to assist members. The service whether in person or over the phone is exemplary. The branch offices are always clean, courteous, and fast with service. Can not ask for a better banking experience. Navy Federal is an exceptional credit union.

I have banked with NFCU for years as my own little protest of commercial banks and since making the…read moreswitch I've never looked back. That's my opinion of the organization overall but I will base this review on this particular branch. I visited today with my daughter because she's been sailing coins for months & it was finally time to make that big deposit. Now I've been down this road before, usually when you want to deposit a large amount of coins the banks will tell you they have to be all rolled up first then send you home to start the tedious task but not today. I was pleasantly surprised when the teller gave us wrappers, sorting machines & a little coin holder that allows you to slide the rolls into the paper very easily. Then.... get this.... she points us to a lounge in the back with tables, chairs, a TV, tea & coffee where we can sit and get down to business!!! How about that!?!? Every time I interact with Navy Federal they surprise me in a great way every time! The staff was so pleasant and friendly. Another teller even came over during our rolling time & complemented my daughter on her saving habits! It really made her feel good.

My branch would not help me so I walked into the New Windsor facility. The didn't disappoint. No…read moredifference between mine and this one. An organization has a culture. At HVCU the staff is King and the customer is a pawn for the King to step upon. Need assistance? God will provide buy these creature whom you entrusted your money with protecting your money from you. Reed the reviews on the web and you will easily decide if HVCU is for you,

I came here struggling to walk from a recent issue that caused temporary paralysis on my left side…read moreand had a day with nothing but doctors so my knee was in pain. I came to get a letter Notarized. I saw Katelin Bowman and she immediately asked if I was having a hard time walking. I told her yes and she immediately moved a heavy chair over to a table and made it much easier for me to maneuver. She provided me with much needed info and did my notary in less that 5 mins. Her service was impeccable and I am very pleased there are people like her working to help people like me. Thank you for your wonderful service Kate!

We entered and there was no greeting at all. Guy who sat in the first cube when you enter looked at…read moreus as if we were going to rob the bank. I looked at him and had to ask are you going to help us or not? By the way, still no greeting from the young slickster. Does not even introduce himself, does nothing resembling customer experience at all. The manager really should can this guy. By the way there are three of them talking like it is a cafeteria so there is no reason to not greet or provide any customer experience whatsoever. Throughout the experience his facial expression is one of my brother and I inconveniencing him...All good. I will keep this review alive... Hopefully the manager is better than this...You don't need an employee like this to bring your scores (CSAT) down. Apparently, my brother went to the Chase on Route 4 which had a really pleasant staff and provided a higher level of experience and service. If I could give a zero I would...Thankfully my brother chided me to hold my tongue while we were there as I was ready to go into full "get me someone who knows how to work with customers professionally" mode. To the manager get this guy in the front cube out of your branch...Piss poor in every way possible. If I could have given a negative score I would have.

I've been a Chase customer since the 90's and my visit on this particular day is further reason to…read morebe a customer. I have been in need of a safety deposit box for a while now. I had thought I was on a list with another branch and forgot to inquire about them at this particular location. I called at 11:40AM and asked and was told "Absolutely we have ones available, what time would you like to come in?" I was told that the representative had a few appointments and whatever worked for her would be fine, I was told 1PM. That's not bad! I went in was done 20 minutes later. The representative that was supposed to help me was tied up with another client and someone else helped be, but he was equally as helpful and very friendly. Most of that 20 minutes was spent just BSing about things. Sure banks are businesses and will bend over backwards to get your money, but there's customer service and then just people that don't care. These people are very friendly and you can tell that they're genuine, not faking it to make you feel good!

Went here with my mom to deposit money into an account on Saturday February 22nd 2025. We used the…read moreATM that is outside the customer area but inside enough as there is a door one can enter. I liked that, as i use TD but their ATM is outside, which in the cold can be hard. A con is that the ATM was a little slow to load, but it could be doing things like vertifying that it is real money or checks. It was very easy to deposit money using the atm. My mom would definitely be back!

I don't love Chase. I really don't. The checking is not "truly free"…read more But there's something about this branch that makes me want to come back. It quite possibly be the excellent customer service from EVERYONE. Not just tellers but all of the staff. It could be how they always say how cute little man is. Hehe. But I think it's more the first. Most banks want your money, and your time is irrelevant. But at this Chase I'm in and out before I have time to properly fill out a deposit slip. There's always plenty of tellers available, and if there weren't the MOD would do something. How awesome. Thanks for being great Chase in Monroe!! I still don't love the company you work for, but I love you!

PFCU used to be terrific. Had both savings and prior car loan thru time. That first care loan was…read moreeasy as could be. Promissory note was sent and check was sent. Trying to use them again now for another car loan and it's been atrocious. No follow up, agents that can't help will just hang up, weeks after initial app, still not funded. Closed out the loan app and went w another bank...closed on loan I. 3 days. Funded and done. PFCU couldn't seem to unscrew themselves after I had called so many times fkr the same issues. Just horrible.

I have been banking with PFCU since 1975, yes, 40 years. During that time I have had checking and…read moresavings accounts, many of their wonderful credit cards, nearly a dozen auto loans and one mortgage. Although I also hold accounts with another commercial bank that caters to military I always use PFCU for my auto loans. Not only are their rates the best around the process and service is superb. When I was 20 and no one would give me a loan for a new car PFCU did. I have found them to be incredibility service oriented at every branch I have dealt with. Our daughter just applied for a car loan. This 24 year old just starting out was able to buy the car of her dreams after less than an hour with the representative. I didn't have to co-sign so she got it all based on her own credit. I suspect that many of the negative reviews posted here would qualify for Paul Harvey's "The Rest of the Story" lines.