This branch is a wonderful example of how a bank should be run! All the employees are…read moreknowledgeable, courteous and dressed very professionally. While we were there, we were checked on by several employees and offered water as a courtesy. One employee went above and beyond the call of duty. Her name is Nancy Hall. She was sweet and bubbly and remembered our names even though we rarely come here, (since we live in another city). She helped us every step of the way and was the epitome of patience. She wears many hats when necessary! And what is more, she stayed to help us a while longer even though she was off the clock and on her way to the rodeo! You can tell she loves her job, loves her bank and loves helping people!

I am a small business in Austin and TNB went above an beyond to help me get my PPP loan. I am…read moreforever grateful. I applied for my PPP round 2 from another place months ago once applications were being accepted. That company reassured me many times over everything was fine and that is was in the process of being approved. Months later I was days away from the deadline and still no approval. I contacted TNB with a desperate plea for help after calling, messaging, and emailing many banks. They were the only place that responded and said they would try their best, and they did. Thank you so much for helping us small businesses out! I can't thank you enough!

I'm giving two stars to my bank. About a month ago, I tried to make a deposit thru the ATM in the…read moredrive thru. Got thru the whole process, inserted my checks to be deposited, and a message comes up, no deposits accepted on the ATM. WTH? Why? The bank was open so I just drive around to the teller window and told her, your ATM isn't accepting deposits. "Oh." No explanation or sorry. So today, I drive thru the bank's ATM to deposit a check. It's July 4th so bank is closed. Big deal, I'm at the ATM. Go thru the same thing, insert card, enter number, select Spanish or English, select checking or savings, smooth check, insert here.....and a message comes up--no deposits accepted. WTH?? How about delivering the message "Don't even TRY to deposit a check dumass" before going thru 10 steps???

Unfortunately I don't live near one otherwise id still have them. Never thought Id have a bank call…read moreme in one of my lowest points to see how I was doing. Customer service was exceeding the standard.

The worst customer service I have encountered in my whole life. Rude, unprofessional staff and…read moremanager. Manager lacks essential knowledge and skills for the role, she is beyond rude and unprofessional, with poor and disrespectful behavior towards customers.

This is a medium-sized branch in a great location on Nolana and 2nd Street in McAllen. They were…read morepretty busy when I arrived but I was waited on very quickly. I needed to exchange Canadian dollars for American. They do offer a currency exchange services at this branch. However, they require you to have an account with them to do the exchange. I just had the same road block at the Chase bank and the BBVC. IBC only does pesos or euros. However since I have a home mortgage with Wells Fargo they were able to do the transaction for me even without a checking account. The people who waited on me were very friendly and helpful. I just had to ask if an exception could be made for those that have a mortgage account with them. The original answer was no. Apparently they changed their policy about six months ago to require a checking or savings account with them. I can't really comment on their checking or savings accounts, however they were quite helpful when dealing with our mortgage and I have had no complaints over the last 17 years despite some issues they have had as a company a couple of years ago. A benefit to having an account with Wells Fargo is that there are branches and ATMs pretty much everywhere.

Horrible bank. Disrespectful, unacceptable, uncooperative, deceitful, and doesn't care about any…read morecustomer. I am in the process of leaving them now. So are my 12 family members.

Best bank ever! The customer service here is amazing, the tellers and bankers truly care for your…read morenecessities and financial needs. I used to bank with IBC and ever since I got an account here I closed my other one and never went back. Highly recommend!

DO NOT REOCMMEND!! The agent made a mistake on my paperwork - he was fired- and now I HAVE TO PAY…read moreEXTRA! which is more that I initially signed up.. SECOND they charged my incorrect credit card- and now want me to pay a LATE FEE!!

Discount title helped me with my financial needs! Thank you Discount Title team for making the…read moreprocess a smooth one! The staff was friendly and they walked me through the entire process.

Someone in chase changed my rewards acct since 2020. They refuse to fix and i have yet to see all…read moremy mis routed points and certs

The location is convenient and the people are friendly. They also have automatic tellers (machines)…read morethat speed things up.