I didn't even make it to the door and a young man opened the door for me and welcomed me and asked…read morehow they could help. I said that my Chime app said that I could withdraw money there and though he was unsure, he went and asked. They were also unsure, but said to try the ATM, which is what I was looking for at first, it's out back... Anyway, it did work, there is a fee, but the limit is higher than others... Very Excellent service!

First time to visit the PNC Bank at the Southlake Blvd location and I loved it. I was greeted and…read morewaited less than 5 minutes to speak to someone. Nicholas is the person who worked with me. He took his time, he let me ask tons of questions and even worked out a plan with me that met my needs. His follow up is amazing! I've been a PNC customer before they were PNC, glad I stayed with them. I recommend Nicholas to everyone!

Great customer service is the most essential part of my banking experience and First Convenience…read moreBank checks off all of the boxes for me. Customer service representative Asthma helped me open my checking and savings account at First Convenience Bank a couple of months ago. She has personally phoned me over the past couple of months to help me set up my direct deposit from my Social Security account. Asthma has also enlightened me about First Convenience Bank's access to my Social Security funds two days earlier than the posted date of the third of the month, the standard date of Social Security's direct deposit. I also learned from her that First Convenience Bank allows me to take out a personal loan beginning after four months of my Social Security direct deposit, using the Social Security payment as collateral. The first payment of the loan begins 45 days after the loan date. First Convenience Bank offers a great interest rate at a minimum percentage. I had been a customer of a well known bank (WF) since 2018. When I applied several times for a small personal loan, I was always turned down, citing poor to average credit scores. There was never a mention of using my SS deposit for collateral. I'm highly impressed with the customer service, especially with banking agent Asthma, at First Convenience Bank of Texas! Kudos for helping me understand the great perks that I'm entitled to for being an established customer with the First Convenience Bank of Texas!

Most people associate First Convenience Bank with transient banking, or second chance accounts, and…read moreI get that. However, this bank.means so much more to me. When I left the farm and hit the highway for the big city of Denton back in 2005, I was "Mr. Low Credit No Credit." I needed a bank account for this strange, new world, and 1st CB came through. Today, so many years later, I could bank somewhere else, but I would rather not. It is, as it's name suggests, convenient. They have 7 days a week hours, and even most holidays. They may not be open before work, but they are open well after. It's so wonderful knowing that I can bank at times that are conducive to work. Particularly, this location has a wonderful staff from management to the tellers, I haven't a single negative thing to say.

Colonial Bank bought our loan from Prime Lending (a great company in Austin) without our knowledge…read more That's when things turned bad. They immediately INCREASED our mortgage by $300 per month without notice. When I called to ask why the rep explained that they projected an increase in property taxes; so they needed to fund the escrow to cover it. This increased payment has gone on over a year now and we have a sizable SURPLUS or our money sitting in the escrow - unavailable to us, as the property taxes DID NOT increase as they had projected. That's nice, however they are not giving us our money back or even applying it to principle. I've called 2x now and the very nice and polite phone rep tells me that they will be rebalancing everything and cutting checks soon. Still - I don't like it that they have essentially had an extra $4K of my money this year and I need this to pay INCOME TAXES NOW!

If you're looking for personal Banking and one on one Services Colonial is the perfect place to do…read moreyour Banking, Rachel, Stacy, & Jennifer are very knowledgeable and have excellent Customer Service skills, Rachel helped me with some bogus charges on my account, along with helping me setup my online banking (not to good on Computer). Stacey is very personable and usually is at the drive through with a smile and upbeat attitude.. Been with them for over Thirty years and have nothing but great things to say about them and Colonial.

They have what matters most. No min balance. No direct deposit required. No fees. No other bank…read morein the Keller area offers this.

Policy of only allowing one person in building at a time and have 1 teller working. Waited about…read more20 min to even get inside (there were no other customers around, even drive through). Then they asked to provide my ss# on a form just to put in some bday money for my relatives account. No thanks. More like RBFCU-later

No line, great service. Manager was attentive and I enjoy having Capital One as my bank.read more

I deposited a cashier's check 2 months ago (February 2026) into a friend's account. I was told…read moreyesterday because I am "elderly" it was decided I am being scammed and even though the funds posted into her bank account they will not release her funds TO HER. Instead Brian Henry (senior market manager Dallas) told me I had to contact my bank and LIE AND CLAIM FRAUD in order for the money to be returned to me--absolutely ridiculous! I want the money paid out to my friend. I think 2 months is long enough. The bank is holding the money hostage UNLESS I LIE AND REPORT FRAUD. Anyone else have issues with Capital One Bank? Any ideas? I intend to report this injustice to the state and federal banking institutions.

I had to run into this branch to change the pin on my debit card while I was visiting the area…read more It's located in a nice area near a ton of shops and restaurants. Like all Truist branches, it's a beautiful building, very spacious and an enclosed foyer with ATM inside for safety, I take it. The staff were very friendly and helpful. I was able to get my pin changed with one of the managers, Christian, and make a deposit all at the same time. I'm happy to know there's a branch I can rely on when I am in town.

Terrible customer service! Branch can't handle issues, just transfers you to non-English speaking…read moreservices. Do not use this bank.

I've been a Member more about 15 years and love them. Their Benefits checking is great. I…read moreoriginally had another bank which was bought out by a giant conglomerate banking system and started nickel and diming with fees. That's when we switched. I have financed 2 houses, several cars, and loans. Their rates are great and the customer service is second to none. I wish there were more locations for the few times I do need to go in, but 95% is handled online through their online banking. I will only use credit unions from now on and this is a great one.

This credit union has been going downhill for years. Lengthy hold on an insurance check, I didn't…read morerealize large insurance companies were that risky to take a check from. Very lengthy hold times if you need to do business over the phone. Just not as good as used to be or could be in my opinion.

BEST bank ever! I opened an account at this bank when this…read morebranch first opened, and the customer service has never been less than stellar! The tellers are incredibly helpful and friendly, and this is a bank where you feel that you have a true relationship with the bankers. When you phone the branch, a real person answers the phone (not a computer demanding your social security number, mother's maiden name and first-born child like most banks these days)! And before I identify myself, they even greet me by name just knowing my voice! Yes, they have online banking and all the most current banking technology, but the personal touch and attention to detail Washington Federal Savings and Loan offers adds much more value to the experience of doing business with them, for both personal and business accounts. If you can't imagine saying that you LOVE your bank like I do, open an account with them and see for yourself.