All information I needed was given to me. Interesting organization, might join in the future if…read morethings work out for me here in TX.

I have been a member for a long time and no issues. I recently deposited a check for three grand…read moreand it's going to take six business days for it to clear that is a little ridiculous.. it's 2025 where everything is digital and fast moving.

They have helped me in soooo many ways. Helped me when I got scammed and helped me keep my identy,…read morehelped me whenever I had questions about my account. Very polite, professional, and friendly. Whenever I did regular banking, I always got a smile and friendly greetings.

What can I say but , sorry.... This branch especially…read morebecause it's just a training ground for future mess ups and bankers who can't really help you but are there to take your money . I guess I really hate all banks but this one I left many years ago to go to Wachovia and guess what...? They bought them out and I ended back with them so far back my account number is different than anybody. I guess the service is just ok but I had a business that ran probably a half million a year and about the only thing I can say is I never paid a service charge. Wow, thanks. Car loan , no Personal loan , no House refinancing, no Secured credit , ok We'll let you know when it's approved... We'll also let you know when you can count on an increase.... Well, I got tired of waiting today it's been more than a year so,.... Got a capital one card with no problem, actually let me know in less than a minute and gave me a $2000 dollar unsecured visa on a 620 score so I guess I'll be moving my money to an online Bank now. Why not, I never go in to We'll Fargo anyway. Thank you for not much of anything Wells Fargo I'll be going to Capitol One.

Quick service. Brianna the Teller wasn't very friendly though…read more Love EECU we have banked here for years.

The rates are great and staff usually very friendly. My favorite part is they have a coin machine…read moreinside the lobby that doesn't charge you a fee (unlike Coinstar). Only issue is sometimes people put dirty/sticky coins in the machine so it can break down but that's not on the bank. Giving 4 of 5 because they need more locations

RENE MARTIN is the best . i am glad to be first writing review about this place . i am a driver and…read moreliving in california but i got a job in texas so i went here to open an account . the lady who helped me was great !! nice service ,very polite trying to help and explain everything and great communication. thank you

We have been here several times over the past 6 months. The employees that we have had dealings…read morewith have been very kind and helpful and able to explain all of the benefits of certain services they provide. They have safe deposit boxes and a self help ATM / Teller inside the lobby. There are at times an employee assigned to the lobby area to greet visitors and have you sign in or direct you where to go. Of course they try to get you to sign up for credit cards if you don't have one with them yet along with a bank account, I don't have anything with Chase, and I still don't. The location is right off the service road so that is nice and between a starbucks and QT gas station (that is currently under construction)

I opened a new account with CHASE BANK to better maintain my disability payment. They were offering…read morea $200 sign up bonus. I set up the account in April and transferred $1500 to the bank. I contacted SSA a,nd provided my new account info. I withdrew the $1500 back to my Wells Fargo account. Due to Covid19 I had to set up the account on line. In June CHASE BANK closed my account without any notification because the Direct Deposit was not yet produced. My SSA was sent to the closed account in July. When I called to check on it they advised me that the account was closed! I had to go into CHASE BANK and open a new account, track the payment and get the money transferred to the new account. Fortunately after a few days the money was there. CHASE BANK refused to accept the $200 bonus, even though I opened the second account in time for a new discount. Citing that the bonus was attached to the previous account What a mess. I am so dissatisfied with CHASE BANK that I am strongly considering returning to Wells Fargo as soon as I can.

So if I was rating the banker that helped me it would be a higher rating. He was very…read moreprofessional and tried his best to help me out. The issue is the big machine that the banker works for. A little background I've been with this bank for over 20 years. My daughter who has disabilities was targeted by scammers and she fell pray to them. With in a few hours she had called me and I immediately called the bank and explained everything. The person I spoke to said not a problem we've put notes on her account call back when everything has cleared and we will close the account. Called back the next day and closed her account they told me to just stop by a local branch and open her a new one. A few days later. I walked into the first branch and was told that they were too busy and that I would have to go to a different branch. This branch was the one that tried to help. They did everything that they could but because of the scam activity my daughter was now a major risk and would not be able to have an account for 7 years. They even closed her savings and mailed a check to us. The banker promised to try one more thing and said he would be in contact. A week later I had to call the banks 1 800 number to find out she had been black listed by the bank. I get and understand risk and if this amount had thousands of dollars and the scam was like (in my best Dr Evil voice) 1 million dollars I would understand. This account never had more than a few hundred dollars and the scam was less than a thousand. To shorten this rant she is disabled and luckily she has me. Stop to think of that little old Granny that falls prey to this not nice people. You are going to close all her accounts and mail her a check??? You are leaving someone without access to their funds and left to try and find a new bank and open a new account. Do better Bank of America we all now you are a giant beast that is only interested in the green but please at least pretend to care.

Come to this bank if you want to stand in lines for 20+ minutes. You need more tellers or a…read moredifferent way to deposit checks. Frustrating that it takes this long to do anything at this location. BOA doesn't care to fix this issue as this is how it's been for years

Beware... after you pay off your vehicle loan and they tell you that you have NO payments…read morepending... you may still have your payment taken out and put into a 'Savings' account if you didn't think to close your member account when you pay off the loan. They did not advise me that I would need to close a member account after paying off my loan in order to stop payments from continuing to come out of my account. In addition to that, they had to mail my check to me after closing my account even though all my money was taken out electronically. Also, their website was not user friendly... possibly because the account was opened through a dealership, but regardless, was not user friendly.

Still the absolute worst credit union in my opinion. I felt they were unethical, slow, and not…read moretransparent. I found I wasted much time with them.

This is the worst Wells Fargo I have ever been to by far. I am closing on my house tomorrow at…read more11:30. I just received the funds from Edward Jones to do this today at approximately 2:15. As soon as I received the check, I went to the bank to deposit it and get a cashiers check for the closing costs. I talked to a teller who went to get the service manager. She said there was no way to deposit the check and have the money by tomorrow because the amount was too large, that it would take longer to clear and would not be available until approximately Tuesday of next week. I explained to her this wouldn't work, that I am closing tomorrow, and I have a limited amount of time to be out of my rental. I am a single mother of a 1 year old, so not having anywhere to live is not really an option for me. Even though I explained this to her, she responded with, "sorry. You can have the money Tuesday." I told her I had been a customer there since 2008, and that it seems like they would be able to do something. Her response was asking another employee to come help me close my account. I left and went to another Wells Fargo around the corner, who informed me that Edward Jones has a number to call to verify large check amounts. The bank manager at the McCart branch did so, and my funds are available to me. I would NEVER go to the Wells Fargo on Altamesa. They are rude, insensitive, unprofessional, and just plain mean. I will not be back and will be making a formal complaint about the manager.

This companys legal dept eas an absolute nightmare to communicate with when notifying them of my…read morebrothers passing and a CD he left to my grown daughter! We sent them a copy of the will as requested. This should have been enough for them to release the CD to her along with her ID. Everytime we sent them a document they requested something else. Calls asking if he had ever married, had children, were there any other siblings beside myself!? My atty contacted them and advised them they were way out of line eith these questions. They had proof of my brothers passing and copy of will, no probate but they kept requesting more legal documents and notaries required on several! Finally, after 3 months of headaches they released the funds to my daughter and that was after i called and said if there is anything else you need tell me now! It is ridiculous that they kept asking for something new every time we sent them what they asked for! Very poor customer service!!

My 93 yr old mother got a car loan and they added a parts warranty for almost $5k, which she didn't…read moreknow about. I was on the phone with my mom when she was taking out the loan since I live out of town, no one said anything about a warranty on the car. Sounds like they are taking advantage of a elderly woman. I am on her bank account and have been trying to get if off for over a month now. My mom and I have gone into the branch since you can't go to the loan office. The GP branch called the loan office while we were sitting there and told them about the situation, they said they would call within the day, which they never did, that was a week ago. I have called so many times for them to say, someone will call and still have not received the call. I have called asking for a loan manager to call me back, nothing! I called wanting to speak to the President, Jim Minge, they said he does not take calls. THEN WHO DO YOU COMPLAIN TO?? My mom and I have been members for 40 yrs and I'm going to change banks. I have never seen such inadequate service for your members.