The reviews on the branch doesn't surprise me one bit and in fact, I wish I would've looked them…read moreover before I decided to open an account with them last year. I rushed from the hospital to get to this branch before 4 p.m. to open an important account. I waited a few minutes at the desk waiting to a branch manager to approach me until finally someone from behind the line informed me that she would be with me in a moment. When she finally came over, I explained to her that I needed to open a business account, she stated that she would need to schedule an appointment for me to come back because they close at 4 p.m. mind you, this interaction took place before 4 p.m. I explained to her that I'm getting ready to go into surgery and bothered, she took a breath and said wait a minute, goes by the relation bankers office and explains that I need to open an account and she too gave a look of annoyance as she got up to approach me. Once again, explaining that opening an account isn't easy and that they would need to schedule me for a day to come back in. I explained again the important of having it done today since I was going into surgery, she took didn't seem to care and explained that I can either go online to set it up or go back in another day. I asked her how long it would take to close an account, she responded just a couple minutes so I decided to just close the account instead since 1. I need a bank that offers better customer service and 2. I need a bank that's convenient and stay's open longer than a 10-4 window. Well, the 2 minutes took over 15 minutes which I'm CERTAIN would've been enough time for them to just open the account that I needed. Honestly, I'm interested in knowing where customer service has gone. If I'm already in there with minutes to spare, why wouldn't you just help me when I stated the importance of opening the account? Why is it so necessary to give people a hard time? You're only in the branch for 6 hours anyway, couldn't you spare an additional 15-20 minutes to help a customer? Doesn't even matter. I closed my account, and will be going back to close the rest of the business accounts we have with them and will gladly take business to another establishment. You guys need to do better or just reduce your hours from 10-4 to 0.

Just don't even bother. Went for assistance with the application for a home equity loan because…read moretheir website required the expiration date and security code for a credit card that I had with them and was closed 23 YEARS AGO. The manager gave me an email address of the person that I was supposed to send all my personal financial documents to, so I did. When following up later I learned that the recipient of all my personal data was not even a loan officer or processor, just a manager of their call center. Just ridiculous; they are completely incapable of providing customer service, clueless and inexperienced.

Nice branch, friendly staff and human tellers. I had an overall good experience working with them…read moreat this location

Be very careful of this PNC Branch! I live in Chicago IL. I've banked with PNC Bank for about…read more20yrs. never had a problem until now. This PNC branch 7880 Heneska Loop, Alexander VA 22315 allowed someone to come into their bank write out two withdrawal slips and without verification gave them 1,326.00 dollars of my money from my acct. I reported it hoping they would give me a conditional credit because it was all their fault. I went back and forth on the phone with a few representee's. decided to go to my branch were I bank and they were able to locate this branch where this unthinkable action happened to me. They did an investigation made me wait for almost a week to get my money back when they found it too be fraud. This was definitely an inside job because every time I go into the bank, I have to verify myself with my ID and or my debit card to get any services done and especially making a withdrawal. when it was resolved I assume it was a branch manager that called me Thursday morning to give me a bogus apology. He stated they have a customer with the same first and last name and when she came in the representative just took care of her. I'm still confused how you took money out of my acct. when she didn't present any verification when every time I go in I have too?! again, it was inside job and he/manager could've at least come up with something believable to tell me! just wanted to make ppl aware of what happened to me by someone from this bank.

I have been with The Newing ton Branch of Virginia Commerce since they started. They have had the…read moresame manager, Sonny since then also. She has been instrumental in the growth of my accounts with them. Gary the assistant manager is always able to answer questions and take care of any Business of mine correctly and quickly. They conduct Business like the days of old when you were treated like you were special and valued greatly for your patronage.

I have been banking with TD Bank since May of 2014, and the bank abruptly ended the relationship…read more I received a letter in the mail indicating they will be closing all of my accounts. When I called the branch and customer service numbers, no one gave me an explanation for why my accounts were being closed. This branch also doesn't answer the telephone or return telephone calls. I do not recommend doing business with them.

Love the customer service at this branch. I had called needing red envelopes that they were giving…read moreout in celebration of recent Chinese New Year for my son's school international club activities. Danielle was super accomodating and gave them to my son when he came to pick them up. I don't usually come to this branch because it's a little out of my way but in seeing how awesome their customer service is today.. This location has now become my preferred bank location.. all my friends will def hear about this!!! Thanks Danielle!

Gouda is an amazing customer service representative. This Washington street branch is awesome and…read moreeveryone is excellent!

Omg my experience beginning to end was just phenomenal!!! Hands down the best Wells Fargo I have…read morebeen to ever!!! I stopped pass while I was in the area to make a deposit. Was greeted warmly when I walked to the teller. While other guest were in line a banker walked over to other customers, acknowledging their presence, and thanking them for their patience. My transaction was quick and easy. Spoke with a gentleman by the name of Jesse who helped me get a temporary card for the time being. And gave me some very informative insight in regards to building my credit. I was impressed during our conversation as I waited another banker brought me a bottle water and introduced herself as well. Truly excellent customer service... They are the new reason why I continue to bank with Wells Fargo.

The representative that we spoke with, Brian, when trying to execute a wire told us the only…read morePentagon Federal branch available was in Rockville Maryland. Both my wife and I share with him that we have been to other branches other than the Rockville branch located on King Farm Road and he said no those aren't actual Penfed branches. Consistently gave bad information needs better training by Pentagon Federal and oversight by supervisors to provide better customer And consistent customer service.

On April 19th, 2023, I applied for a credit card with PenFed and I was approved. I completed the…read moreadditional paper work needed along with making a deposit to meet all the requirements. Today is May 22nd, 2023 and I have NOT received my credit card. After numerous calls on: April 28th May 3rd May 10th May 19th May 22nd PenFed can't seem to get me a credit card. This has been the WORST 1st time experience with a credit union. At this point, I can NOT recommend doing business with this credit union. This is not a good way to start a banking relationship. I think I will need to take my business elsewhere at this point. Again, I can NOT recommend doing business with PenFed.

Navy Federal Credit Union was able to notarize documents and provide other services I needed on a…read moreSaturday. I was very satisfied and happy with their services especially during a weekend day.

This location is very convenient. Well-lit and spacious on the inside. There were 3 customers in…read morefront of me and the line moved quickly. I'm so thankful to be a 32 year member.

My son had to get his first Checking account being 16 for his job. PAULA was so helpful setting him…read moreup with everything and explaining him every step of the process including how to get the design for his debit card. Sarah is the manager who helped me for days, when I had to change bank accounts. I can highly recommend this Bank. I have been with this bank and Paula, when it was Crestar, Suntrust and now TRUIST!

I have been banking with BB&T forever. And then, the merger with SunTrust occurred and every…read moreaspect of what was once a reputable and community-based financial institution has deteriorated: customer service, exorbitant fees, and mostly, the integrity of the system. Needless to say, once my current check clears, I will be closing my account: not that it matters much because I am a teacher who doesn't contribute enough to Truist's bottom line. Here's the scenario: Truist is administratively holding a $7,000.00 check that I deposited to my account last Friday. The funds will not be available until June 29. This is an eleven day hold. When I asked customer service about the hold, they said that they have to verify that WellsFargo has the money in their account. eleven days for $7,000.00. I did a little research and Truist is holding the $7,000.00 in an interest bearing account that benefits Truist, not me. I'm not sure what the interest rate is on this "holding account" nor do I know where the funds actually reside, but to me, this is theft and fraud. Please be careful where you place your money, and certainly reconsider banking with Truist. My next call is to my financial attorney. I'm at least owned the interest that they underhandedly accrued on my behalf. Truist: Trust with a lower case i. How cliche'.

Very friendly bankers and personnel. Easily opened my accounts earning me a nice bonus.read more

Slowest bank in the world...for simple drive through transactions took almost 5 minutes till…read moresomeone came to the window and then to cash a check for a small amount it was like getting a tooth pulled...just disgraceful service.