Not super impressed with my visit here. I came in to cash out my balance and close my account due…read moreto a new monthly fee beginning next month. The teller Nancy seemed a bit flustered, initially would not let me cash my check and told me close the account first. I insisted I wanted the cash out and would then close the account with a personal banker. She then asked me for a debit card pin despite the fact I had a check and a drivers license already out because it would be easier for her to look up the account. On principle I don't give out any private information I am not required to. Eventually she gave me the cash, in a disordered fashion, and told me to come back another day to close the account. I said, I'm going to do this today. Five minutes later I am just a former customer. As a former bank teller, I largely think that tellers are unnecessary (ATMs and online access can do pretty much everything) unless they are excellent at their job. This Chase just seemed okay.

Seen better, had worse! Great location with easy access. Staff is always friendly & attentive. The…read morebranch never seems to be overwhelmed with customers. Drive thru service is always quick too.

I have been dealing with Chris at Summit Credit Union for my home loan and cannot say enough about…read morethe excellent communication and help I have received with the process of my loan. If I could rate them higher than a 5 star I certainly would. Karen

My wife and I visited the Summit CU office on S Silverbrook Dr. yesterday (10-8-24). It was our…read morefirst experience with a credit union. We had made an appt. and were greeted with a smile by the receptionist and confirmed why we had come in. She directed us to Chris Hushek a Universal Banker who greeted us and made us feel very welcome. We were immediately impressed by him and he gave us his full attention as we discussed the reason for our visit. We not only opened a CD but then also opened a primary savings acct. and a checking account. We both knew we had come to the right place and the right person! l would rate with 5 Stars the entire experience that we had and would give a recommendation for anyone needing financial assistance to go to Summit and see Chris for a great experience! Thank You

Love the option to come here if I can't make it to my own credit union. They have always had great…read morecustomer service and always a pleasant demeanor from the employees. Only suggestion would be to open other locations. Keep up the good work!

Stopped in today during the pouring rain to have a few documents notarized. Met with Vicky who…read morewas most pleasant and helpful notarizing the documents. Summit Credit Union in Brookfield was easy to find and easy access on Moreland Road near I 94. Thank you Vicky.

I am in town for the funeral of a family member. On a Saturday morning I walk in wearing my suit…read moreand ask to exchange two twenty dollar bills for four tens. Simple request and the lobby is empty. I am not a ruffian well spoken and looking much more professional than he is in short sleeve wrinkled polo. The casher asks me if I am a member and I say no I am in town for a funeral down the street and need to make change to pay the musicians. ($30 for three songs seems like decent thing to do.) He tells me that since I am not a member he won't help me. Remember the place is empty except for him and another teller sitting down. If you have any choice in your banking options walk across the street to the Johnson bank. Their teller was pleasant, professionally dressed and was able to help me even with out the story.

Great place to bank, especially if you want to support a local business. The mortgage rates are the…read morebest I've found.

my account was attacked from an unknown area. Had contacted the cu about this, was accused of…read moregiving my debit card to FB. This false comment came from the fraud specialist in West Bend. I never used my debit card on FB. This fraud is still on my account, GHCU refuses to address the situation. Now I'm a victim of fraud!

So far I have had good service and a friendly attitude while dealing with them. The complaint about…read morethe manager probably has some merit ;however the other employees do not have those traits. I am surprised that the upper management does not correct the problem. Their web site needs a lot of improvement. FRED ROGERS WEST BEND,WI