Wells Fargo's branch customer service is laid back and focused on the ease of opening accounts and…read morededicated to the customer experience. Other banks in the area were ok but managers pushing the customer service professionals to cross sell before we left. Felt like saying we can hear you as they whispered to them. Overall a great experience with myself and very patient with my special needs son as he wanted to open account on his own. Thanks to the Wells Sea girt/wall branches.

I have been with PNC since it was Mid lantic on the other side of 35. Customer service is…read morenonexistent there. I tried to cash some EE bonds there and was told NO. Unreal it's the straw that broke camels back for me

Always great and friendly staff/service!read more

The bank is opened much later than other banks. The tellers are also very eager to please the…read moreclientele.

Sooooo taken back by the way the manager in this branch handles herself....or chooses NOT to handle…read moreherself properly!! Actually, I have not been impressed much at all with Ocean First Bank since they took over Sun National a few years ago. But for a select few girls who have kept the Shrewsbury Branch and this West Long Branch afloat, the only other reason I still maintain my accounts with this bank is because it would be a bit difficult to move my many business accounts to another bank. I have already moved much of my personal money elsewhere! So, as a business owner I have to get change on a regular basis. As a courtesy, I "call it in". THAT is a courtesy....not a necessity!!! I feel like I am an inconvenience to your bank, being asked if I am making deposits that same day, as well. (because I make an absorbent amount of deposits and this takes time). Now, I would understand if this was only during COVID, however this has been going on far longer, I assure you!! Just a question, but without my business, and customers as myself, do you and your staff have a job??? Today was icing on the cake for me!! I again made many deposits AND needed a large cashier's check....close to the same amount that I needed JUST YESTERDAY! The check was made out to the exact same person, in almost the exact same amount. I was not even questioned and the non pleasant manager signed the check. TODAY....she was in what I call "her mood".....as she is often. (Those are the days when sometimes she acknowledges me, sometimes she doesn't, sometimes she throws daggers, sometimes she stands next to a teller to oversee the amount of work I've brought for them...it's her condescending way of letting me know she's "in charge" and unhappy I'm there). Well, today, when I signed the paper for the cashier's check I imposed 2 numbers....she made me wait and wait instead of just asking me if possibly I made a mistake?? I'm in there minimally 2x a week. She came to me and said "we found it, you confused the first 2 numbers". "Ok", I said. (I mad a mistake...I'm human...I switched 2 numbers around....can I tell you how many times they've screwed up???) Then, out of nowhere she says ...."and who is this check for"..... WHAT DID SHE SAY???? Now I'm aggravated, but I had a few minutes to think about how she approached me, how she said it and THAT WAS IT! I hit the button on the teller window and said "you didn't ask me yesterday who the check was made out to" and she said "it was to your husband".....ummmmmm NO IT WASN'T!!!! Here's the moral! She doesn't do her job, she doesn't pay attention, she wanted to bust my chops, so she did....well I let HER HAVE IT!! I told her don't ever tell me what to do with my money! Welcome to your 2020 review Ocean First! So disappointed in your West Long Branch Bank!

Would have been nice to keep my money in the neighborhood bank close to home but sadly I closed out…read moremy account today. They have this policy that they need 24hrs notice for a withdrawal. You would think I was taking $100k, I only wanted $10k of my money that they happily deposit without any notice required. When I tried to ask why they needed notice, the teller had the nerve to have an attitude with me. I am sorry, I was under the impression that banks were required to have money on hand, isn't this the point. Well since I do have a choice as a consumer, I took the cash and the rest in a draft and closed the account pronto. What's worse is this bank while holding a big chunk of my money has never one time made an offer to me, no credit card nothing. I reaped zero benefits from banking here, they seem to think they are doing me a great benefit by holding my money. Well I'll take my business elsewhere, thank you.

Hilary is a wonderful person. She is extremely professional, takes her time to get her job done…read moreand makes sure it is done to perfection.

The staff is always nice and patient. There is usually…read morelonger line on weekends which would make more sense as more people are off. I don't like the lack of privacy at the teller window and how people behind can hear my transaction - that's the only downfall - and that can't be changed considering it's a narrow space

OceanFirst Bank is a great financial institution. Reminds me of a mom & pop shop and definitely…read morehome grown. We were instantly greeted by the friendly staff who instantly provided a warm welcome. We were immediately helped with opening a new account after providing the required documentation. Additionally, the banker made sure to follow strict code requesting the required documentation which instantly assured us that they follow regulations. Also it's nice when you're treated with dignity and respect. If I were a retail banking customer, I would definitely choose this as a place to safely place my hard earned money. Thank you for the water and snacks too! I very much appreciated your help during the transition. A++++ (This is not actually a fake review as you can see I'm leaving quite the lengthy review rest assured you can be sure FDIC is overwatching this institution.

I was not treated like family, nor were my concerns addressed, nor was I treated with priority or…read morerespect. My issue was a non-priority, and I was threatened with having my account closed. I was given mis-information by 3 separate parties in 3 separate phone calls, and no one took the time to prioritize my concern or look into the matter with the information I was trying to give them. I was actually shocked and flabbergasted when they threatened to close my account. I've never been so insulted by a financial institution in all my life.