I had an unusual problem. Madilyn Reisner, Financial Services Representative, in her kind and…read moreprofessional manner went above and beyond to solve my problem. She was patient and persistent calling departments she needed information from while letting us know all would be OK. Iveth Linares, Assistant Branch Manager, stopped to say hello. Madilyn and Iveth reminded me how wonderful life can be when smart, caring professional people are doing what they do best. I am forever thankful to both of them and will be sure and thank them every time I'm in the Olathe Bank. Lottie Minick

Have banked here many years and always get treated with respect. It's a big bank but it feels just…read morelike the Hometown bank I used to use when I grew up.

Elderly lady employee that sat at her desk demanded and insisted with attitude that I sit down,…read moremore then once . don't tell me what to do I'm grown! What if I just had butt implants?! No reason to catch attitude with a customer if I want to stand or walk around it's none of your dang business! Since when do we think it's okay to demand for ppl to sit when you walk in bank?! Even tho I've done told her that I'm waiting on someone. Odd experience . Also they charge 10.00 per check -to cash your check. Money hungry bank preying on hard working people.

The exceptional service provided by Jonah from Cornerstone Bank's customer service team not only…read moreresolved my account issues efficiently but also made me feel confident in the bank's ability to deliver a superior banking experience.

without a doubt, the best people and banking system in the entire area. I am forever. Grateful to…read moreKassi Simpson, who expedited an auto loan for my son. I have used her several times in the past for loans it's fast, friendly and easy.

After being a customer for 15 years Security Bank aided Straight Talk wireless in ripping me off of…read more$250. Before Xmas 2025 I ordered a locked Iphone and 1 month service. Did not arrive. Call center for Straight Talk in a foreign country. No help, no order number, no invoice, nothing. Went to Security Bank and was told no problem but I needed to wait 30 days to report. I purchased same thing at Walmart since it was Xmas gift. After 30 days I went in to bank and filled out affidavit. A week later Security Bank sent letter saying I was denied and was just out the money. What about the month of service for the phone that was never received nor activated ? Sorry, you are just out. What kind of bank does that to a 70 year old long time customer? You have zero protection if you use Security Bank debit card. My new bank said that should never have happened.

I would like to thank PJ at the Woodland office for helping and going above and beyond with my…read moreaccount.

Rachel helped me with opening a new bank account last week and was very understanding about my…read morestress going in my life. She made the process very easy and stress free. She was very patient and understanding and helped explain things to me that I didn't understand. Excellent service! I will definitely be going back when I need help again.

I'm still a bit on the fence with this bank. I don't personally bank here, but my company does. I…read moreinteract with with this branch weekly. I do have to say that it's improved some from my last review. The employees are friendly and know me by name. I can even call in advance to ask for things then come in to pick it up. That's great. But every so often I deal with someone who just drops the ball and doesn't withhold them same quality of service. If it were a small deal, I'd over look it. But there was one recent error on the banks part that ended up costing me 90 minutes on an international phone call to sort out. At $2/minute I was extremely frustrated at the problem and then the additional cost to me, the customer while I waited for them to fix their error. I'm not to the point where I'd recommend this bank to others, but I want to give them credit for the improved level of service minus that one major issue.

I came here to cash a check, I drove through the drive through and was told I was not going to be…read moreable to cash a check because I needed to come inside and fill out a piece of paper - name - social - data of birth and address. What is the difference of me coming in to cash the check inside or through the drive through when all the information asked if what I would need to provide. I went inside and filled it out, I have a passport for verification and was asked for another form of ID. I love to support small businesses but I would never... glad I don't have any interest in opening an account this bank. Very disappointed in the service I have received today. Took almost 30 mins and they took $5 from me for being a non member.. get me out of here please!

DO NOT USE THEM! We…read morehave a construction to perm loan through them. It has been nearly impossible to make a payment without jumping through hoops to do so. They charged us $0.01 before we'd withdrawn anything and couldn't explain where the charge came from. We had to drive there to make a payment for one penny. Ridiculous! We never received a monthly statement showing what our payment was (it will be different every month until the end of construction). Turns out they don't generate the statement until midnight on the day before it's due. Then they mail it out, which means they're setting people up to be late on payments, as mail service is so slow. Very shady. To avoid being late due to NOT getting a statement before the bill is due, I made a True Blue account to pay our interest payments for the month we started drawing from that account to pay for construction bills. They had me verify the account I was using to pay it from, which is fine. But when they asked for my login and password information to verify my personal bank account that I was using to pay it from (not an account with them) I just stopped the entire transaction. I can't believe how much time and effort I have spent just trying to pay the bill on time. We will now have to drive there and pay it, which is a 30-minute drive from where I live, which is absurd.

Managed to find the worst Commerce Bank location finally. Show up at 11:30 on a Saturday morning to…read moredeposit a check and there's a massive line of cars going out of the parking lot for the drive through. So I mask up and decide to brave the lobby. Sign on the door says lobby is open. Second sign says to call for assistance. Mildly painful at this point, but no biggie...call the number. Guy answers and says the lobby isn't open *massive sigh*. IF YOUR LOBBY ISN'T OPEN, TAKE DOWN THE SIGN. Sorry for the outburst, but I've been waiting in the drive through line for 10 minutes and it's barely moved. Also no coffee or breakfast yet isn't helping, but come on, how hard is it to make sure your signage is right so your customers don't waste their time? Come on Commerce, you can do a lot better than this.

This make makes it beyond difficult to conduct business. I do not recommend this bank.read more

Slow as hell. ATM doesn't work. No drive through atm. Well it's been under construction for 6 plus…read moremonths bc ya that's normal. Let's allow people to deposit thousands of dollars in cash outside because they arrived when the bank was closed and drive through still under construction. Worst bank.

I stopped by the ATM to put cash in for safekeeping and the ATM took my money. $1500 and the only…read morething they can do is to wait 10 business days before issuing a provisional credit. I tried to contact the branch that had the ATM and the branch number keeps ringing and no on answers. I have been a customer since 1996 and am considering moving when this is resolved.

i went in needing an auto loan and Abi was absolutely amazing. She walked me through every step and…read morelet me know a few different things that i could do which was super helpful since i've never gotten an auto loan before. i have never had an issue here after 4 1/2 years, i would definitely recommend to everyone.

I have been with this bank for close to 10 years and I'm at my fed up point. not sure when over…read moredraft fees became a thing with them. I used to have protection but now it's gone. I'm going to be looking for another bank.

I have been a customer since I was 16 years old and now I am 45. I am a single mom and this branch…read morehas been so loving to my kids. They feel like family. They are consistent and endlessly kind. The branch manager even called me to help eliminate a scam my dear young college-aged daughter thought was legit. UMB and their staff are the best kept secret in the banking world. The feel of a local bank with the power of being one of the top 100 banks in America. Also, one employee gave my daughter personal info about her own college degree and experience in alignment with my daughter's interests in finance and entrepreneurship.