New commerce bank with extended hours for the college across the street. Friendly service and fast.read more

Regardless of the convenient location of this bank, I am done with them. I would give a minus 10…read morestars if it was offered. A few weeks ago, I got notices that my checks had bounced. WHAT? I've never bounced a check and there was plenty of money in Commerce Bank to cover the $400.00 worth of checks. What I learned was: Commerce Bank did not transfer the money from an investment account to my checking as agreed upon when opened these accounts. My creditors billed me charges for the returned checks. Commerce agreed to pay those fees but I had to get proof of the charges, etc. A big hassle but I did it and Commerce reimbursed me. Today, I went in to cash a check and withdraw a sizeable amount of money from my account. They teller said they didn't have that amount of money in the bank and would have to order it. I said, it was not a problem for the money to be given in a check. She advised to do that the charge would be $5.00. WHAT? Commerce Bank is going to charge me to withdraw money from my account in the form of a piece of paper? WHAT? I have NEVER paid a bank to give me my money and I never will. Especially a bank that pays me so little interest while using my money to operate their bank. Next, the supervisor of tellers comes to talk with me. He says, Okay, this ONE TIME, I will waive the fee. Are you kidding me? Really? I am your customer and you are using my money and now you're going to "do me a favor by not charging me to withdraw my money?" What turnip truck do you think I fell off of? With that I said, here's what I want to do, close my accounts...all of them, give me a check for the full amount and do not deduct $5.00 from the amount. He agreed to do that and asked, "Have we done something wrong?" Yes, you've made me fell like I crawled in this place under the floor tile. You are not doing me a favor to be my bank. I am your customer. I hope it was worth it to lose my accounts over bouncing my checks with tens of thousands of dollars of my money in your bank and now a $5.00 nonsense charge to give me a check for me to make a withdrawal. There are other banks in this city that WANT MY BUSINESS AND MY MONEY!!!! Here's my impression of Commerce Bank and their advertising campaign: ASK=Before you open an account with us ask us about all the ways we plan to take your money with fees that we establish AFTER you open the accounts. ASK how many excuses we have for why we make mistakes...Our tellers don't always know what they are doing. We must have forgotten to set up the auto transfer and you must prove the bounced checks had charges billed to you. For sure ASK exactly how much effort they will expend to make you stop doing business with them! LISTEN=With both ears hear me tell you that as a customer I think you are a moron. We want you to listen while we make excuses for poor service and insult you with the "today and today only" we will waive a charge you were never aware of! SOLVE=My problems with Commerce Bank were solved when I took my money on down the road to The Bank of Blue Valley. No their locations aren't as convenient but they are open for business 7 days a week. Jody at the Bank of Blue Valley happily accepted my money. As I was leaving he told me it was good to see me again and offered me a cold bottle of water and thanked me again for my business. Now, THAT is customer service!

Best bank in Leawood Ks.Always prompt& friendly & helpful. I have been a customer for years.I would…read morerecommend hands down!!

First 4 years of paying mortgage in person was flawless. For the past year, issues with Cap Fed…read moreapplying correct amount to principal versus interest. I have never made a payment late. They charged a late fee. Continue to have issues. I'm amazed how someone can be hired and remain employed without simple math skills.

I can't say enough good things about Bank Midwest in Lenexa! From the moment you walk in, you're…read moregreeted with genuine smiles and a welcoming atmosphere. The entire team truly cares about their customers and takes the time to make sure every question is answered and every need is handled with care. Jessica especially went above and beyond to help me with my financial needs. She was patient, knowledgeable, and made the whole process feel easy and stress-free. It's rare to find customer service that feels this personal and attentive. If you're looking for a bank where you're treated like a person -- not just an account number -- this is the place. Highly recommend!

I switched to this bank approximately 6 months ago and am truly impressed. I had been with another…read morebank for six years and my wife had been with that bank for over 20 years. We are now both with Bank Midwest. Sean is a manager there and is phenomenal. He attacks any and all questions and/or all disputes quickly and competently. Everyone is beyond friendly and professional.

Good customer service. very helpful with my issue. they answerd my questions quickly and when I…read morewent in it was very busy and they were quick to help

Potentially, one of the most stressful life events is getting a mortgage. Amanda Park of Central…read moreTrust Bank in Overland Park eliminated any stress in our lives by performing at the highest level I have ever seen from a mortgage banker or loan officer. And that includes me, a former FHA refi specialist for a few years. Her communication with us was exemplary. She provided her cell phone number and said we could call her at any time. If we called her, she almost always answered or returned our call in a very short period of time. We always received quick, same-day responses by email or text message. Amanda Park exudes professionalism. She explained everything very well, on the phone and in emails. She provided quick, succinct, and factual answers to our questions. At the same time, she was very polite and friendly. The loan portal provided by Central Trust Bank was good, very easy to use. The expenses and fees in acquiring our mortgage were very attractive, lower than any other institution. We checked reviews on all of the lenders we considered. Recurring negatives that were spotted in many lenders' reviews were the tardiness of the loan closing and the lack of communication from the lender. We experienced neither of those issues as the loan closed exactly as promised and Amanda's continuous communication was outstanding. The perfect example of how far above the standard grade of mortgage bankers Amanda Park is, occurred at the signing of our mortgage at our house. We had a question about something on our final paperwork. I told the title company rep doing our signing that I would call Amanda and get an answer. He said, "She'll never answer, all lenders are extremely busy. You should text her." I ignored his advice and called her instead. She answered on the first ring. She gave us an immediate answer and told us to call again if we have any other questions. Amanda Park stands head and shoulders over anybody else we have worked with regarding a mortgage. Thank you, Amanda! Jim Kruger and Cyndi Giorgis Henderson, NV

Nice people. Used to be great bank but has most atrocious and defective online banking system I…read morehave ever had misfortune to experience. If online banking/online bill pay not an issue to you, go ahead.

This is by far the slowest bank I've ever had to deal with. I waited for 20+ minutes for them to…read moretake my deposit and give me back change. And, when I asked them about another deposit, they said they didn't have it. When I told them that it was impossible for them to not have it, that there's a deposit made every day, and asked them to please hurry, I had to get back to work...they had the audacity to call and say I was rude to them. They are slow every single time I come here no matter how many people they're waiting on. There could be nobody in line and no one inside the lobby and they still take 15+ minutes. It's ridiculous.

Easy to work with and professional. I have used this location for several years. It seems as thou I…read morealways have some sort of issue at the location off of 291 and 40hwy.

Loved the experience!…read more The atms work well, I loved the deposit system it was so smooth and it got into my account immediately!

Great personal service. Everyone was polite and professional. We were able to stop in and conclude…read moreour business in a quick and efficient manner. We were just passing through but I would recommend this branch to anyone. Nice parking. Easy access for walking or handicap. Easy to get to and back out of onto Santa Fe blvd. thank you Marwan!

I have had a pleasant experience with every CNB in Lawrence! That being said-…read more I usually go to the branch inside Wal Mart. They know my name and are super friendly.. This time I wanted to take advantage of cashing in some change I saved up. Btw, this branch has a change machine...and I don't know all the specifics, but I am sure as long as you have an account there is no charge. I made it in about 30 minutes before closing time on a Saturday. There were two tellers working and a full drive-thru line and a couple customers ahead of me in the lobby. I had two separate transactions besides the change, and even with a little patience by me on waiting they were happy to help me. I haven't ever rated a bank experience, but the employees working today were both friendly and efficient.