Been a member for decades and they are always 100% in customer service and really in every aspect!read more

They are always super nice and helpful. Today I went in with a problem I was not able to solve. The…read morelady attempted to help me and tried and tried with the same results I had. Rather than say, ohh well, I don't know what to do.She immediately called a higher up supervisor who was able to manage the problem on his end. I have never had a bad experience with this credit union!

Decent bank, but don't do business with them if you work with checks, I've been screwed over 3…read moretimes on checks with them and now I have to wait 10 days on a check I really needed because "the handwriting wasn't good enough". Will be switching banks soon

Britney was excellent at the call center! Ask for her great customer service and super nice.read more

Needed a account statement from the bank. The rep was very helpful and printed the entire year with…read moreno problems. I got in and out in no time. Thanks chase for the help with my account.

The worst branch in Pasadena Texas they only have one ATM and that is never working!!! worst bank…read moreever stay away from this dump

I really hate to post things like this because in 2025 we should be doing better but coming to this…read morebank and getting the customer service ID being the only person of color in the bank really stood out to me. The tellers name was Miguel not only was he rude to me and didn't want to speak more than one word phrases he didn't count my money out to me and it was very forceful. When giving me the envelope we have to do better especially as minorities and we're fighting four equal rights then it starts with us as a minority. This really could have upset my day but instead, I'm just gonna pray for Miguel. He seems like he needs it, but I will not be coming to this facility again.

I read the other 2 reviews and they are nuts. I've been using this bank for the last 3 years and…read morebeen A Wells Fargo member for the last 15 years. This is one of the fastest and friendliest branches around.

poor customer service no loan officer to talk to all done online i was trying to help my son get a…read moreloan no help just emails to who know where they are i am closing my account fing one more local.

Great Credit Union.Great products , loans. Love the hours and new atm. Great service.read more

I am constantly having fraud on my account or debit card. They cannot keep my money safe. Now my…read moredebit card won't work online and nobody can tell me why. They have no clue and can't help me. So typical of customer service, don't have a clue!

I have always had good service at this bank. Everyone is friendly and attentive. I actually like…read morethis branch better than others I've been to. Great job!

The fact that it's Easter Weekend and yet you don't understand the urgency to of having access to…read moremy accounts. Your banking system collapsed Monday and yet you failed to inform us until five days later.

This is one of those things, one bad experience ruins it for every location. It' happens with…read moreeverything. This Preston location if you actually visit it's pleasant. I have been going for years. I have been a member for over 15 years. Probably every location is pleasant. My issue is with the 1-800 number. I don't call, unless THEY *eff* up. It's my play money so there never is an issue, unless they didn't make my deposit timely. You can't get it right and you want to give me a condescending attitude. I have this loyalty thing, because every time I have to deal with the 800 "customer service", I think, "why do I bank with them?" I can put my "extra" chump change biweekly deposit into another credit union. As a matter a fact I just opened one with Shell and I considered keeping this one just for loyalty purposes but after today....

When I was in elementary we would go to the Pasadena State Bank. Every year they would let you go…read moreinto the vault and touch $1,000,000.00. WooHoo - see if your bank will do that today. NOPE.

Texas Bay Credit Union Fuqua loan officer, Jacqueline Valenzuela, is awesome!! She worked very hard…read moreon two separate refinance loans for us--a 2020 SUV and 2019 boat. She is very quick, thorough, dependable and efficient. Her customer service is too notch. She's the only person I want to deal with. :) A+A+A+A+

Avoid them for auto loans. Impossible to pay. You have to call them once a month, 30 minute hold to…read morepay them. Get the heck out of here!

I had issues opening my account and had to come into the branch several times but they finally got…read moreme taken care of. Debbie was fantastic.