The branch in Missouri City,TX leaves a lot to be desired for customer service! They are the rudest most incompetent group of people I have have ever encountered for banking! It's Scary thank God there are other financial storefronts in the area! HORRIBLE and that's being kind.HORRIBLE HORRIBLE HORRIBLE!!!! read more

Has been a great bank with really good service and nice employees. Have never had a bad experience at even one of the bank locations.

Client for over 20 years, closing all accounts. Went in to take off my mother that's in a nursing home and Medicaid will not fund bc this account is attached in case something happens to me, She is not even a primary on account, I have full durable power of attorney and still they would not remove unless she comes in. I had no issue with any financial institution for any matter except wells fargo. read more

No stars! If I could put 0 stars I would. All over their window it says they're open until 5 and no one was there! Don't advertise this as your business hours when you won't be there to serve your customers! read more

Used the Rockwall branch for the first time and we were helped immediately by an associate personal banker, Jon Tarell. Great experience, great guy. The other staff were pleasant and polite. read more

WF needs a person to answer phones. Furthermore, when, if ever, will the drive-thru ATM be replaced?

So, I called W.F. to ask two very generic questions. Automated system, on hold, transferred back to automated system, call center - only to be told I cannot talk to a banker. My options are to come into the bank or make my transactions online. Guess what W.F.? Your customer service is unacceptable. My money is going elsewhere!!!!!!! You don't even deserve a one star rating!!!!!! read more

Absolutely the worst customer service out there. The customer service agents have no problems laughing at requests, hanging up on you and or acting in highly unprofessional manners. When you try to resolve your concerns with the Executive Office, you receive a form letter from Elizabeth K with statements that the Wells Fargo complaints department supports this behaviour. I would recommend reading the reviews on this bank before choosing them for any financial needs. read more

Most reviews are due to various issues with a staff member or banker. i know what poor customer service is due to my bad experience at the Rowlett branch of Wells Fargo. So, I decided to try a different branch in Rockwall. What a difference! There was a greeter at the door and a short wait period for my appt. I met with several people and every single person was pleasant and professional. I pick top-rated nationalized banks so it is not the bank, per se, but the customer service at each branch that makes a difference to each customer. I was so pleased today that i give the Wells Fargo branch in Rockwall 5 stars! Don't hesitate because of a few bad reviews! read more

Stay the hell away from Wells Fargo fro your home mortgage or refinance. They're the slowest and most irresponsible banking institution I've ever worked with. We are at nearly 4 months now of starting the process of a refinance. And our mortgage is with them.... Trust me TAKE YOUR BUSINESS ELSEWHERE!!!! read more

After 3 failed attempts to open a checking acct across the street at Chase due to no staff, late bankers and really bad management etc ... I decided to give Wells Fargo a try. I was in and out in 10 minutes with an account and an active debit card. Sean was great. Service was great. Thank you read more

They never answer the telephone. Why have a phone number if you are never going to answer it?

There is one lady that works the drive threw that likes to talk more than she likes to work. She is so slow and doesn't put the customers first at all. This morning I was the only one in line and she took 2mins to come to the window because she was laughing and talking. I think she might be new. Last week she stood at the window talking and laugh with Terry and I was shocked that a manager allowed that. read more

I've personally had nothing but great experiences from this particular location. Hands down my favorite associate of this branch is, Ronnie Maness! Ronnie has helped me with multiple banking needs & always been extremely kind, enjoyable, knowledgeable & upbeat. It's people like Ronnie that actually make those dreaded visits to a bank branch somewhat enjoyable. The rest of the staff has always maintained professionalism & friendly customer service. Does Wells Fargo have flaws? Absolutely! Especially when it comes to trying to grow with them but that shouldn't be held against the staff of there locations just doing their jobs. read more

Although the construction sucks they have wonderful service skills, especially over the phone and they're knowledgeable, don't blame the employees for what the bank itself won't do, if you want a new location call the HQ, employees don't build banks the company does, this bank specifically has a wonderful and knowledgeable team and I'm happy to wait in the traffic read more

They never answer their phone. I also had a fraudulent account opened up that I never authorized.

Like the other branches I'm at regularly... Rockwall. Plano. Murphy. Dallas on lemmon.... Trust, when you've dealt with many banks... You know a good one!! OK, I'll stop now :).... read more

This bank has the worst customer service I have ever experienced. This explains why you never see anyone there. I wanted to close my mother's account with $195.00. I had the death certificate, copy of the will, power of attorney and ALL living children with me and they still would not release the money unless I probate. She had $195.00 to her name and no life insurance so probating was not an option. They said they would keep the money and eventually turn it over to the state. Then I could apply to the state. Two years later I had to return to Wells Fargo. My mortgage had been sold to them and I had a hail damage loss. I only have financed 60% of the value of the home. I took in the final check from the insurance company which was 15% of the loss, to have endorsed so that I could cash the check. They made me come back with all of the adjuster paper work before they would release the check. They wanted to verify the work had been done. The check was marked FINAL. They insurance company would not release the check unless it had been done. Plus the check was only $4000.00. So it is obvious Wells Fargo was risking anything. If it was for 10 or 20 thousand I would understand. So I had to make a another trip to a location that is under construction. I guess that is why I use Lakeside Bank. They are friendly and make banking so easy PS they still have my mother's money. . read more