I waited until the last minute to take care of some banking. After being turned away at a…read moredifferent Wells Fargo, Jasmin went above and beyond to help me. It turned out to be about five minutes of paperwork that she made super easy and efficient to complete. Overall, this location is conveniently located and seems to have very little wait the few times I have been there.

When I first came to Buffalo as a business owner I was advised to use a different bank. My first…read moremeeting with them left a terrible taste. I then met with Jackie at Bank West. My business account was opened at Bank West. In the intervening 9 years I have moved my personal accounts, my other business banks, and credit card operations to Bank West. I've been in charge of the day to day banking of my and my families business since the mid 1980's. Many banks have come and gone. One stands out. That is Bank West The service level is un-matched. The staff is strong and has experience in depth. They make a habit of saying 'lets see if we can get that done' instead of quoting from a policy manual of why it can't be done. My wife and I are smart consumers who have spent 25 years studiously saving and spent frugally We understand 'needs' and 'wants'. Three times in this economic downturn we have been able to take further steps to our long term financial dreams. You know, the kind of plans that take decades to build. Each time Bank West has been our partner in our pursuits. Can you say the following? "Our hard work and savings combined with our bank are making our DREAMS come true". I can. And we're doing it with Bank West.

I'm a small business owner and decided to seek a business relationship with this bank. I completed…read morethe request for contact form on their website over 2 months ago and haven't received a call or any contact back. I realize that not all banks are lending money right now, but the very least that they could do is return a call or email. I can call the big banks and at least have someone pick up the phone.

I have never written a Yelp review before, however the negative experience my super-elderly father…read moreand I had at the Maple Grove branch compelled me to do so. I was assisting my father with getting his address changed, getting a copy of a statement he had not received & renewing a CD that had matured that day. The teller said we had to make an appointment with a banker to renew the CD & that the soonest appointment was in an hour & 10 minutes. We decided to take that appointment & wait in the lobby. The lobby has exactly 2 chairs, so it's SRO for most of the people waiting to see a banker. (Thankfully a woman gave up her chair for my Dad.) The bankers' office walls that face the lobby are floor to ceiling glass, such that it is easy to see what is going on in each office. In one of the offices a woman sat at her desk intently scrolling her phone. In another, 2 women were chatting, obviously not about business because we could easily hear them from where we were. After we waited an hour and 20 minutes, my Dad's frustration led him to return to the teller to complain. Only then did anyone else pay attention to him & tell him he could see a banker now. My Dad pulled his money from his Blaze accounts & closed them due to how he felt he was treated. If you are looking for a credit union for your banking, I'd suggest you avoid Blaze.

I have been with the credit union forever and when we switch over to spire credit union, I was…read morecautious seeing that SPIRE what's new to me and thought it would be a lengthy process to set up checking and savings with them. The staff is unreal and thorough. and help me with my other baking needs. They were very efficient and fast in helping me. I highly recommend SPIRE credit union the staff there are amazing.

Great service, they know you by name when you walk in, great locally owned business with personal…read moreservice.

I got delayed in traffic and pulled into the drive through at BankWest in Rockford at 6:03, and the…read moreclosed signs were lit up on the canopy, so I just passed through. The wonderful lady inside saw me and motioned me to back up to the window. After I sent my check through the tube, I realized I didn't send my ID. I asked through the speaker if she needed my ID. She said no, I recognize your face. She cashed my check and thanked me for coming. Try getting that kind of service at one of the big banks!

I wish I could give this company zero stars right now. Although I appreciate The Bank of Elk…read moreRiver's security when it comes to cards and confirming transactions. It is Sunday, my account is locked and I have absolutely no way to unlock it. I tried logging in online, and it's giving me an error that says "opps something went wrong." I tried to call to get a live person or even a computer to validate my purchases and unlock my account, I am getting a busy signal when i click on the prompt. They say they specialize in customer service, however this is customer service at it's worst. If you mind not getting a hold of a person or a computer that can actually help you on a Sunday, I definitely would not open an account with this bank. WORST CUSTOMER SERVICE ON A WEEKEND. THEY SHOULD BE ASHAMED OF THEMSELVES FOR EVEN PROMOTING THEY HAVE GOOD CUSTOMER SERVICE.

This bank is not for small businesses. They seem to only care about the millionaires they have in…read moretheir bank. They have very poor communication, Michelle Thatcher in particular. Either "working from home" or "Ill" it seems everyone that works there is on vacation mode. Not a good look. They're more worried about some massive remodel than new customers and like i said they only cater to the existing customers that have millions in their bank. Never would I ever recommend this bank or Michelle. I think this bank needs to remodel their staff.