I recently opened a checking account at ANB in Wylie and was so impressed by their warmth and…read moresmall-town friendliness that I came back the following week to open a savings account! Debbie, Phyllis and the whole crew in Wylie are exceptionally professional and genuinely nice. I recommend American National Bank highly.

I have been banking with this branch for 17 years and ever conversation has been handled in a…read moreextremely customer service oriented manner. Great support team. I have always been able to walk in speak with Rai, Marvin as well as entire support staff. Fantastic customer service. Highly recommend banking whether it be commercial or personal. They have created a customer for life and a" Raging Fan". Thanx for all they do in our community.

Today was the first time that I have ever stepped foot in this bank. I stopped here to cash a…read moremedical refund check from my dentist because I couldn't find anyone else to cash it since it was a handwritten check. Since my dentist uses this bank, I thought I would try Inwood. Immediately upon walking in the door, Jamie was so polite and friendly. She didn't miss a beat and asked what she could do to assist me. I told her what I needed and she didn't hesitate to tell me that she could definitely help me. In order to avoid surprises, she politely told me that there would be a $10 fee because I didn't have an account. I told her that was fine. Jamie was professional yet still managed to make me feel like I was a friend, not merely a customer. I don't think I have ever had friendlier customer service in ANY bank ANYWHERE! Every business should definitely have a Jamie.

We drive twice as far to go to this branch because of the people and service…read more Outstanding customer service and a personal touch. Worth the drive every time.

The Branch manager Dawn Gandy is always helpful and friendly…read more Thank you all for excellent customer service. Carrie G

Sarah and Nathan are awesome tellers who have worked faithfully for a very long time at this…read morelocation! I love their charming personalities and their loyalty to do a great job every time I need help!

The teller, Katie, was not polite nor helpful. She didn't make eye contact with me one time and…read morewhen she needed to get my check verified, she just walked away without saying a word about what the problem was and left me standing there with no explanation for a good 10-15 minutes. I don't recommend this branch location one bit.

I had an extremely frustrating experience with Frost Bank customer service. My account was suddenly…read morelocked for "fraud" with no call or warning--just completely cut off from my own money. When I called in, I spent over 45 minutes being transferred around and repeating myself. I answered all of their security questions and verified my identity, yet they still wouldn't unlock my account. Instead, they asked me to prove details about a declined Zelle--who I was sending money to, the exact amount, and even what type of business the recipient was in. That felt excessive after already confirming who I am. Then I was told my IP address didn't match, as if I'm not allowed to log in from different locations. To make matters worse, one of the reps repeatedly called me "mister," which showed a lack of professionalism and attention to detail. And this isn't the first issue I've had--when I originally opened the account, the branch couldn't even set up three debit cards correctly. I had to go back twice just to get them reissued properly. Even after all of this, they still required me to drive to a branch in person to resolve the issue. I have two business accounts with them, and after this experience, I will be closing both and moving to a bank that actually provides efficient, competent customer service. Completely disappointing.

The staff at this branch are awesome. Inga, Justin and Taylor really care and take care of you…read more They always call you by name and are super helpful. I highly recommend this branch. Joseph H.

Mgr & her staff that help each time with kind greeting & efficient service so I want to give thanks…read morefor Rosie, Ingrid, Licenia, Christian & Tierney for their good work :) Thanku Mgr for supporting staff so they can assist the customer line on a busy day as well as they do :)

I have been won over by the customer service at this First Connivence Bank. All the tellers are…read morevery knowledgeable and work hard to resolve any issues that I have. They know my name and I'm always greeted with a smile. I really do feel like family here. I had a credit union for over 20 years and their service has deteriorated over the last few years. I was in search of a new bank and decided to give them a try seeing as I'm already at Kroger at least 5 times a week. I can't tell you how comforting it is as a customer to be able to go in a speak with a live person almost immediately. Even the few times I've had to call the company line I have had no issues getting through the automated system to speak with a live person. I recommend this bank to anyone who values customer service.

i called happy bank customer care call center on march 27, 2026, to find out what i needed to take…read moreto their addison tx branch in order to open an acct. their rep said, "$100 & your driver's license." i giggled b/c that seemed too easy & it was! i found out the hard way that nothing with happy bank was going to be easy! on march 30, 2026, i went to addison branch and walked in with my driver's license & $100. i wasn't greeted by the two young women seated at a large desk just inside their front door. i waited for a while. then, i saw two more employees seated at another very large desk. i walked over & asked if i could open a new acct. both told me, "that's not our dept." so, i was ignored by the first two and refused assistance by the next two. i asked who could open an acct for me. they said, "vicki." since it was my very first time in their bank, i had no idea who vicki was. they just pointed back to the front lobby. i walked over & asked for vicki who told me that she was busy!!! do you see a pattern developing here? i had been there less that 10 minutes and the games had begun. nobody at this branch is interested in customers or opening a new acct or anything else associated w/ banking! vicki's associate said that she would try to open the acct. so, i handed her my d.l. & $100. then, an older woman walked over dragging office furniture. i thought that she was the cleaning lady b/c she didn't smile at me or introduce herself. she demanded, "i need more indentification. do you have insurance? so, i placed that on the desk as well. she became upset & belligerent & told me, "this insurance is fixin to expire." i looked at the service dates on the top right-hand corner of the insurance document which read 'expiration date april 4, 2026.' i explained to her, "today's date is march 30th. this doesn't expire until april 4th." the old woman began arguing over the dates!?!?! then, she demanded my medical insurance. at that point, i simply asked her for the branch manager. she just stood there. at least she had stopped arguing. she didn't say anything or make a move! i asked her a 2nd time for her manager. still...no response!! finally, on my 3rd request for her supervisor...she ran off behind a corner. i wasn't sure what she was doing. then, a very friendly man appeared from around that same corner w/ his hand outstretched & a smile on his face!!! plus, he told me his name!!!!!!! the old woman hadn't done any of those things! we went into his office & i told him exactly what had happened. he apologized. but, then...the old woman began peeping thru the window of the branch manager's office glaring at me!!!! i asked the manager, "can you see her staring at me?" he said, "let's go downstairs for coffee." we went downstairs & 5 minutes later the old woman was following us!!!!!! she came over to where we were seated & demanded that we go back upstairs!?!?! she may need her meds adjusted. the kicker is that it took happy bank four solid hours to open a new acct for me. 4 hrs! they claimed it was their computer system. but, i have found out...their computers crash frequently! it seems to be a daily occurrence. i have attempted to provide customer feedback in good faith...but, nobody was interested. it was very alarming to me that all of my id was dismissed as invalid by the old woman, that she stared at me thru the manager's office window and "stalked" me all over the bldg!!! the sign out front says happy bank. i think that is false advertising! unhinged bank would be more appropriate! i called back on april 6, 2026, to speak w/ the bank president of the addison branch & vicki answered the phone...the same vicki who told me that she was too busy to open an acct. but, now...she is calling herself victoria! i asked vicki/victoria for the bank president. she said that she would have to look it up b/c she didn't know that info. unbelievable! vicki said that chris/svp would call me back. so, i gave her my phone number. let's see if their svp will return my call. the over-arching theme is...the lights are on but, nobody is home! i wasn't greeted, acknowledged or offered anything that resembled customer service! their computers routinely crash! other customer reviews reference their ongoing computer problems! my valid id was refused! one quick phone call would have confirmed that it was current! no verification was done. i was offered hostility & rudeness instead of common courtesy! they made excuses and refused to listen. they accuse their customers of being the problem! the old woman peeked in windows like a child & followed me all over the bldg even tho the branch manager escorted me to their coffee shop. if you enjoy unhinged drama, happy bank is the bank for you! p.s. the latest development...they said that my account is being closed. that's called retaliation imho. i noticed all of their systemic failures & now i am being punished. not happy!

If you get a chance, meet the bank president, Lisa Clawson. Incredible woman. What she has done for…read morethe bank in wealth management is leaps and bounds beyond what it previously had been. Would recommend Happy State Bank in Addison to anyone in need of a better banking experience and more effective financial planning!

Schwab is an excellent company overall, and this local office delivers fantastic, customized…read moreservice! Scott, Janet, Carolyn, and the rest of the team are hard-working, yet friendly, patient, and accommodating. Working with them is like working with a small-town old-fashioned bank - they know us personally, they respond quickly to our requests, they call us right away if there's something we need to be aware of, and they always provide great guidance to help us achieve our financial goals. We couldn't ask for a better experience from a financial services office!

So helpful. Love doing business here. Staff extremely helpful. Going above and beyond to make…read moresure we are taken care of and understand our investments.