Stopped at Mid-Florida after having a terrible experience at suncoast. I had both my children with…read moreme and waited about 6 minutes on a Saturday to be helped. Dena was fast, efficient, and so patient with my family. We left feeling very satisfied and happy to find a bank that cares.

Very nice prople…read more Went through the drive-through on a Wednesday and they were not busy at all.

My card was hacked. I went to the bank today to get a new card. John Moore was super helpful. This…read moreis such a professional, kind, friendly bank. I have ALWAYS been treated with the upmost respect. The tellers are also wonderful. I have been banking with them since I moved here in 2014 after leaving the rude Bank of America.

Went into suncoast to set up a business account for my LLC. Rose helped me but I can certainly say…read moreshe was NO help. She called me about an hour after we left for extra documentation that she forgot to scan. She never helped us set up our business account, did not explain anything. I already opened an account for my business with midflorida after that catastrophe and couldn't be happier.

I came in with questions on bill pay (which is a big pain) and Rose Moore was very helpful. Also…read moregave me tips on how to do my billing so I can get the proof on each bill instead of grouping them. So wonderful to have a person that was patient and understanding my concerns. Sherry Gulley Harrison (wonderful sweet smile) was also a big help in showing me how to give a review. Both wonderful Ladies. They are a big asset to the credit union.

This branch is great. The people who work here are some of the best. My father passed away and I…read morehad to go to the bank. I did not know what I needed or what to do. The staff here helped me with everything, and treated me great. They even told me that they loved my dad as a customer. They made me feel great in a very hard time in my life. I wish I could give them more then 5 stars.

From the owner: Specializing in: - Banksread more

These people wasted mine and my brother's time. We had to add a signer to an account and these…read morepeople kept us waiting over an hour while they had associates walking in and out of the office. This is ridiculous.

Boa took $198.00 4 times and then downright refused to put it back. Best they could do is send me a…read morecheck. But it was ok for them to steal my grocery money and I'm a single mom. They took every last lil bit they could. They paid 198.00 4 times n a row n called themselves paying my credit card bill. Helll my C.C. Bill limit is only 200 dollars so they over paid it up to over 500 dollars. The ppl n this branch are polite n helpful. It's the whole establishment I now have a huge issue with. Now me n my kids get to sit here with no groceries, having to hit up the food banks and ask for donations all bc they couldn't put my actual money electronically back n my account but it was good enough for them to take it out electronically and without my permission. DO NOT BANK HERE. THEY WILL STEAL UR MONEY WITHOUT UR CONSENT AND THEN REFUSES TO PUT IT BACK N UR ACCOUNT ELECTRONICALLY IMMEDIATELY SO U HAVE UR MONEY TO USE IMMEDIATELY; NOOOOOO I have to wait for a check. DONT bother banking here. You'll only be having ppl playing with ur money as they see fit......

I had a bad experience at the early stages of the COVID. I was the personal representative of my…read morelate friend's estate. I opened an estate account at Chase Bank on Mariner because my friend had a Chase Bank account in AZ and I felt it would be simpler to transfer from her personal account to her estate account. However, I opened the account on March 30, 2020. I was assured that the money was in the estate account from her personal account and that when I received the blank checks, I could pay her bills. On April 1st, I gave the AZ water company the account number so they could withdraw $165 for the deposit required to open an account in the name of the estate. I checked a week later to see if the deposit went through, only to find out the account was overdrawn due to NSF. The account had a also been charged a $35 penalty for NSF. I went to the bank only to find they were closed due to COVID-19. I was able after several days, to speak with someone at the AZ branch who told me that the person who opened the estate account for me, tried to do an electronic transfer, which is not the way in this situation. So the money had not been transferred into the estate account and because I wasn't on my friend's personal account, they couldn't tell me if there still was money in that account. I wasn't able to get the money into the estate account until May 13. They did reverse off the $35 penalty.

We went into the bank to primarily check our savings account information and we received excellent…read morecustomer service, we didn't have to make an appointment to see an associate , we will be using this bank in the future.

Came to get a document notarized. Note: Truist Bank is what used to be Suntrust Bank. Friendly,…read morehelpful, local.

Today ... I called Wells Fargo bank, I spoke with Alexandria; to let her know, I had a small…read morecharge from São Paulo Brazil. Even though this was a small Charge, I was not going to take a chance on my small charge turning into a large charge. Wells Fargo has been great. I order from EBay and Amazon. Several years ago I had a charge on my card they found. I checked the website... one of the guys that delivered pizza decided to pay $30 per month for unlimited porn for that month. They caught him. Another time I ordered magazines from a school, I paid to subscribe another year. They kept charging me automatically from my account. Wells Fargo was shown every number I called, everyone I spoke with. They took care of this one also. They never charged me for any of these problems. They may not be perfect , I have gotten brochures from other banks and I cannot find one bank that provides to my liking. the service that Wells Fargo provides

I am reviewing my experience with Wells Fargo after 6 years of banking and now I have had enough…read more I have 2 checking accounts, 2 savings accounts, 2 mortgages, and 2 credit card accounts. First, the positive and only positive: Their onsite banking is the 2nd best I have ever used. #1 was ING. Now the bad: Fees, they are confusing and inconsistent. 1 checking account required $1000 direct deposits and the other is $500 per month to avoid a $5 fee or $15 fee. Credit card issues, it took them 6 months to resolve a fraud charge and only after I hounded them every month. Mortgage, 1 of the 2 had COVID-19 assistance put on it when I never asked for it, then it took months to get it corrected. Cust service, If you need to call, good luck, minimum 30 minute wait sometimes even disconnects. Money transfers: strict Limits and restrictions, and paying bills from another account is limited. If you use more than 1 bank such as me, don't have Wells Fargo as one of them. Their rates are the worst and they make it very difficult to move money out of their bank. They charge fees for savings accounts, if you don't meet their requirements. Who does that today unless you have a zero balance? Today I got rid of my last of my WF Mortgages, next is savings and checking, and finally the credit cards. They have cash back on the Visa card but probably one of the lowest cashback rates around, shop around and you can do much better.

Great credit union, been using them for 30 years. With no problems car loans ,mortgage loans.read more

From the owner: We serve people, not profit. To us, banking is all about building relationships, keeping close to…read morethe people we serve and doing all the little things right. Our organization seeks to impact real change for the people and communities who need it most. We're also a certified Community Development Financial Institution, sharing a common goal with other mission-driven organizations to serve and empower low-income communities through increased access to financial products, services and resources.