Teller, associate and manager (all women) would not waive the $15 cashier fee and told me to…read morewithdraw THOUSANDS OF DOLLARS FROM THE ATM OUT FRONT! They would only give me a certain amount via the teller during one transaction then told me to withdraw the remaining funds i needed from my account to buy a car from the atm in the parking lot where a line of men stood and cars pulled in and out by. I told them I did not feel comfortable doing so as a woman alone and could get mugged but they did not care. When I asked what would happen with the cashiers fee if I closed my account, they said there would not be a fee. SO I CLOSED MY ACCOUNT AND WILL NEVER GO BACK.

I rarely write reviews like this but this location is consistently understaffed in tellers. It…read moretakes at least 30-45 to make a simple deposit since they only have 2 tellers inside. I'm standing in a 10 person line right now waiting to deposit checks. If I could use an ATM I would but this is for the business I work for. They need to consider going back to 3 tellers or a business line. The service here is just too slow!

Always friendly and helpful, so if you qualify for membership, I strongly encourage considering…read morejoining. In my case, I was unable to revive a dormant account, but I was able to re-establish with a new account in-person when I was unable over the phone. In-person they were friendly, patient, and helpful resolving my issues ultimately living up to their reputation where there had been hurdles over the phone. Thanks so much!

I recently had a very bad experience with Linh at the Springfield branch of Navy Federal Credit…read moreUnion, and unfortunately, it did not meet my expectations. I am accustomed to a VERY high level of service at NFCU (which is why I have banked with them for over 25 years!) and what I encountered was quite the opposite. From the moment I approached the counter, Linh never offered a smile or a warm greeting, which set a negative tone for the interaction. Her communication skills were lacking, and I found it difficult to understand her due to her lack of English proficiency. Additionally, she did not take the time to engage in basic pleasantries, such as saying "good afternoon" or even introducing herself, which is typically a standard in customer service. She also took a very long time to resolve the issue, and never explained what was taking so long or update me on what she was doing on the computer. Given that I have received EXCELLENT customer service and communication at other branches and over the phone, I'm surprised to see someone like Linh in a customer-facing position. I believe that effective communication and a friendly demeanor are essential in this line of work. I hope Navy Federal can address these concerns, as I would love to see the standard of service improve from such a reputable institution. She needs A LOT of training ASAP.

Horrible customer service experience over and over. They don't have any answers and make it…read moreimpossible to do anything. The most horrible experience in Banking I ever had in my entire life. Customer service over the phone will do anything to avoid providing any support....can't even give you one star!!!! No stars!!!!'

I have used Truist for banking for many years, but I must say my most recent encounter has been…read moreabsolutely abysmal. I experienced a check fraud where the name on the check was altered and the check was cashed. I was not made aware of this until the payee who was supposed to receive the check contacted me. This was more than 30 days after the check was cashed, because of that they basically did nothing and kept repeating their 30-day policy rule. How the hell was I supposed to let them know that the check was fraudulently cashed within 30-days when I wasn't made aware within that time frame. I am now out $3100 and they could care less. I will be taking my banking business else where.

Machines do not work.... Even after 3 years. Don't even bothering going after work to try and take…read moreout cash cause you'll be wasting your time. Now i have to drive all the way to Kingstowne ... I will not come back to the location even if it was during hours. 24 hour Drive through ATMs are essential... guess not to them.

Machines for drive through rarely ever work, they always have a note on them explaining why they…read morecan't work. The open floor plans allows everyone in the bank to hear your account information. Staff is nice enough.

The Wells Fargo Bank branch at Old Keene Mill Road and Rolling Road in West Springfield is a good…read moreone. The drive-through moves quickly and the tellers are friendly. As a Wells Fargo customer I've used the inside notary and Medallion Seal services. The branch stocks Euros and UK Pounds in foreign currency for exchange services. Other currencies are available for a fee and must be ordered in advance. Downsides: The ATM sometimes runs out of money after a long weekend. The corner location makes the bank difficult to reach and then exit and return from the same direction.

Wells (Worth Less) Fargo,…read more After a number of significant, rather epic, fails on the part of this Well Fargo office, I find myself in a position where I have no reasonable choice but to end a previously good relationship with the bank. This relationship existed for well over 15 years and across multiple states. I have attempted multiple times to transfer funds via "bill pay" to pay out a trust balance. The system does apparently not allow that. After several unsuccessful attempts, I called tech support and they were unable to correct the situation. Today I went to my nearest WF Bank. The clerk displayed ineptitude, or maybe just laziness, and stated she was not able to help me. The person I was speaking with said "I don't understand what the system is doing and don't know how to fix it." Then she told me to go home and call their 800 number. All this over a "little" $20,000 transaction, and, forget the fact that I have, as she saw and noted, another $50k in other accounts with them. Grrr, Well enough said. I give up on you Wells Fargo. All my accounts with you will be closed as soon as possible. Good bye.

I want to make all customers and future customers know about the predatory ways of Capital One…read moreCredit Cards. Apparently I wasn't notified of my $39 membership fee in January and was then assessed a $25 past due fee plus interest. In February I was assessed $45 fee plus interest for non-payment. When I was sent a notice from Credit Karma that my credit score dropped 40 points, after having a perfect payment record for the last 10 years, I called Capital One. The young lady got the fee and interest removed for February, however they would not change my credit report nor remove the Jan charge. We are talking about $39 membership fee, for a card I don't use and have had for years. Why don't I use it, because the interest rate 28%. Capital One has no one to speak to except the one person I spoke to on the phone and no Sr manager to speak to. This is pathetic customer service. I have two bank accounts, another card with them and this is how they treat their customers. Oh and if you want to complain to their credit dispute department, you have to send all your personal identity information by US Mail for them to even review it. If you aren't getting the message about how much Capital One sucks, I hope you do now. Closing accounts just makes your credit score worse....

Don't set up an account with them. Why? If you travel, their shitty algorithm will accept some…read morecharges and decline others (claiming suspicious activity/fraud) WITHOUT alerting the poor sap customer. It just happened to me on a trip outside my home of LA. I had an initial uber charge accepted and then some small charges accepted, and then 2 days later, a dinner charge and another uber charge declined. The key point I am trying to make is that although they claim to alert the customer immediately why, I never got either an email or instant text alert asking if a charge was legit. I had set up fraud alerts to go to both text and email, but in all cases this week, I received zero alerts of any kind via any method. Other credit companies immediately alert customers and then call the customers if they don't hear back. I basically had the manager today blame the algorithm, but she couldn't prove the email or text alert was sent to me(neither were) when the charges were declined. So they have weak tech support so if you make the alerts in your profile go to your phone or email, there is no way to know for sure its' that way on CapitalOne's end. Just a Mickey Mouse organization.

I have been banking with TD Bank since May of 2014, and the bank abruptly ended the relationship…read more I received a letter in the mail indicating they will be closing all of my accounts. When I called the branch and customer service numbers, no one gave me an explanation for why my accounts were being closed. This branch also doesn't answer the telephone or return telephone calls. I do not recommend doing business with them.

Love the customer service at this branch. I had called needing red envelopes that they were giving…read moreout in celebration of recent Chinese New Year for my son's school international club activities. Danielle was super accomodating and gave them to my son when he came to pick them up. I don't usually come to this branch because it's a little out of my way but in seeing how awesome their customer service is today.. This location has now become my preferred bank location.. all my friends will def hear about this!!! Thanks Danielle!

Nice branch, friendly staff and human tellers. I had an overall good experience working with them…read moreat this location

Convenient bank location. The staff is always very helpful and professional, and the wait times are…read morenever that bad.

I have been with The Newing ton Branch of Virginia Commerce since they started. They have had the…read moresame manager, Sonny since then also. She has been instrumental in the growth of my accounts with them. Gary the assistant manager is always able to answer questions and take care of any Business of mine correctly and quickly. They conduct Business like the days of old when you were treated like you were special and valued greatly for your patronage.