After going to PNC bank, and having to deal with their representatives who didn't know a thing, I…read moredecided to check out Bank of America. Years ago, I had a bad experience with them, so I was a little weary. However, I heard that they had tremendously improved and that their business services were great, so I decided that I would go check them out. I asked the representative what paperwork I needed, he said that the tax id form, articles of incorporation, and certificate from the state. The same paperwork that was baffling the PNC representative. I was able to open a business account as a nonprofit organization. He told me that when the IRS approves the 501(c)(3) status to just return, so they can show the exemption. It was smooth sailing with no issues. Thank you Bank of America for not wasting my time and energy.

You walk in and no one was at all helpful. The location was small and there was a huge wait. I'm…read morenot sure why people with appointments would have to wait 1 hour. We had to flag down a teller to get any information. We could put our name down but had to sit and wait. So we left. There's another branch 8 minutes up the road and we were helped right away. Skip this location. Go elsewhere go to a different bank like Wells Fargo. They treat you like a human.

If you are thinking of applying for a job with their company, don't. they made an offer to me for a…read morejob I didn't even apply for and then pulled the offer without a clear explanation. I have reached out to them multiple times and they won't return my calls or emails. So save yourself the trouble and don't even bother with them.

I just signed up with his bank today and I opened a brand new checking account. I found out about…read morethis bank in sort of an unusual way. While walking down P street in the city I noticed their ATM and I though hmmm I've never heard o such a bank. I had already known that so needed to open a new account and the sight of this ATM put my thoughts into action. A couple of days later, I came back to the same location of where the ATM however I soon discovered that there is no branch there. So I looked the place up online and found out yet again, there's really no branches anywhere, except for one! I thought to myself- This is perfect! I called first before I came to ye branch in Tyson's Corner. Get this- the person who I spoke with is the same person who is helping me setup the account some three hours later. Over never experienced that kind of service at any bank in my entire life. I have a good feeling that things will go well with my new account!

B & H has been fine so far. Bill pay takes getting used to. Xfinity wouldn't help me at all getting…read morean address for payments. More BS excuses. I switched from TD after 17 years of being a customer. Someone was into my checking account paying their NYC parking tickets to the tune of $1100. I wanted help but nobody seemed to care at the Chantilly TD location. So, I took the money to B&H in Centreville. I have been a customer for ...maybe 2 months now. Everytrhing has been pretty smooth with these folks. Allan at the Centreville location was very helpful getting my accounts set up and answering questions.

Husband died leaving about $100 in account. They are taking money for themselves out every month…read morebecause they say the account is inactive. I offered death certificate & copy of will, but they refuse to give me the money because they say he didn't name me as beneficiary. He was 82. Why didn't they remind him when he opened the account? Widows are treated very poorly.

The Wells Fargo Bank branch at Old Keene Mill Road and Rolling Road in West Springfield is a good…read moreone. The drive-through moves quickly and the tellers are friendly. As a Wells Fargo customer I've used the inside notary and Medallion Seal services. The branch stocks Euros and UK Pounds in foreign currency for exchange services. Other currencies are available for a fee and must be ordered in advance. Downsides: The ATM sometimes runs out of money after a long weekend. The corner location makes the bank difficult to reach and then exit and return from the same direction.

Wells (Worth Less) Fargo,…read more After a number of significant, rather epic, fails on the part of this Well Fargo office, I find myself in a position where I have no reasonable choice but to end a previously good relationship with the bank. This relationship existed for well over 15 years and across multiple states. I have attempted multiple times to transfer funds via "bill pay" to pay out a trust balance. The system does apparently not allow that. After several unsuccessful attempts, I called tech support and they were unable to correct the situation. Today I went to my nearest WF Bank. The clerk displayed ineptitude, or maybe just laziness, and stated she was not able to help me. The person I was speaking with said "I don't understand what the system is doing and don't know how to fix it." Then she told me to go home and call their 800 number. All this over a "little" $20,000 transaction, and, forget the fact that I have, as she saw and noted, another $50k in other accounts with them. Grrr, Well enough said. I give up on you Wells Fargo. All my accounts with you will be closed as soon as possible. Good bye.

Terrible process. I finally pulled the plug on my application when the cost of the application…read moreskyrocketed into the thousands (no guarantee underwriting would approve) and a strong willingness to lock me in at a higher rate than they currently offer. Remember this is the place where you float the rate as they go up but lock it in when they are dropping. In both cases they make it sound they are doing you a favor. OBTW my credit score is 820 and the downpayment was 33% of the purchase price. Go on bankrate.com and find a better loan company.

I've been with the NFCU for about 30 years. My experiences have been good, expect for today. I…read morehave a CD that's about to expire. I filled out the proper form and was advised to take it to my local branch or mail to the Merrifield office. I took it to this branch. My experience was terrible. I won't get into the details here, but I ended up leaving and mailing the form to Merrifield! Most of the employees leave much to be desired. Other than this visit, I've been happy.

FYI this PNC branch is inside the Giant at the Greenbriar Shopping Center. I joined with PNC after…read moreChevy Chase got bought out by Capital one. (remember Chevy Chase, that was a while back!) After Capital One didn't turn the old Chevy Chase branches in the Giants into Capital One, PNC stepped in. I like the convenience of the branches and atm's. If I need to go to an atm late at night, I go to the Giants cause I feel safe. Sometimes I feel like some of the staff that work here don't want to deal with customers so they tell me to use the ATM. Um, sometimes I need to talk to a teller and I hope PNC teaches their workers on customer service instead of 'use the atm'.

Just wanted to say that I had a great banking experience. Sherif and Ajay were really professional…read moreand handled my transaction fast. Super friendly and I was really satisfied with everything! Do your banking at this branch.

On the last Saturday, Ms.Kathrine did a great job. She was…read morequick and accurate. She gave us a very clear explanation about what we have to prepare, so it went well. Thank you again!

My husband and I visited the Citibank Merrifield Branch today to ask a simple question about one of…read moreour Certificates of Deposit. The banker explained the account but referred to two different maturity dates. My husband politely asked which date she was referring to because the explanation was unclear. Instead of answering his question, Katherine Gong asked, "What language do you speak?" When he replied, "Arabic," she blew air directly toward his face three times in a dismissive and disrespectful manner. She then immediately activated a translation service, implying that he could not understand English. My husband is Dr. Nabil Al-Athari, a university professor in Virginia with a Doctorate in Business Administration who teaches MBA students in English. He never asked for a translator. He simply asked for clarification because the explanation was confusing. Regardless of a customer's language, accent, or background, everyone deserves to be treated with dignity and respect. The behavior we experienced was humiliating, unprofessional, and completely unacceptable. Because of this experience, we closed our accounts with Citibank. No customer should ever leave a bank feeling humiliated for asking a simple question. I sincerely hope Citibank investigates this incident and ensures that every customer is treated with the professionalism and respect they deserve.

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!

*3.5 stars* I…read moreusually visit the Fair Lakes location, but sometimes this one is more convenient. I've been banking with United since 2003. That's such a long time, yet there's not much I can really say about this place. I don't love it, yet I don't hate it - very ambivalent. I can say that the employees here are a little more friendly at this location compared to Fair Lakes - at least they smile more. Overall, they're efficient. I've never had any real issues with the employees and there's never been any error with my account - that's a solid plus.

The employees at this bank branch are an excellent team. They are efficient, friendly and willing…read moreto help in any way they can. The physical structure of the bank needs a little maintenance and paint but the actual banking experience is excellent.

I continue to receive fantastic service from this branch. I've been banking with the company since…read moreI was a kid (when it was First Virginia Bank, which was acquired by BB&T). This Clifton branch has been my mom's branch for twenty years, and my latest dealings with them were to manage my mom's estate after she passed away last year. There is so much paperwork involved in closing an estate and a lot of documentation required. It's been such a relief to have such helpful, patient people there to help me.