HORRIBLE. These idiots act like they're doing you a favor. They stand around doing absolutely…read moreNOTHING while you wait in line FOREVER. Absolutely the WORST branch I have ever had to deal with. I skip them and drive all the way to Haverford when I need some service. YOU IDIOTS NEED TO GET YOUR ACT TOGETHER.

This used to be one of TDs better branches. Not sure what has happened but they truly have…read moreforgotten customer service. Even the Head Teller or Supervisor has a non caring attitude which is surprising but even she works on slow mode. Considering moving my acct to another financial institute.

I'd like to especially thank Kelly and Pamala - this branch was so helpful and friendly to work…read morewith. They were able to help me with a really specific issue and were knowledgeable, efficient, fast, and friendly.

The people in this branch are very professional. Yet and still, the service is so slow. However, I…read morelike this bank.

Hello again My Yelp Family!!! I have patronized this branch for years!!! It is a very convenient…read morelocation for my family. This Citizens Bank is located in Upper Darby, in the Bond Shopping Center. It is surrounded by ACME, Sally Beauty Store, PetCo and Dollar Tree. Across the street it is still considered the Bond Center and there is T-Mobile, Starbucks, Tru-Mark Credit Union, a nail salon and a pizza store. Erica, Branch Manager and Rasheen, Lic Relationship Banker are what make this banking institution shine!!! If it weren't for these two important individuals, Citizens would be up the CREEK!!! Miss Erica and Mr. Rasheen are two smart and knowledgeable people!!! They know everything there is to know about banking!! They can answer any question you may have. This is my go-to-branch when I need to know anything about my account. This branch was recently renovated and it is simply beautiful!!! An ATM outside the branch, an ATM inside the branch and a drive-up ATM. What more could you ask for after banking hours!!!! Erica and Rasheen always greet customers with a warm smile and how are you doing and how may I assist you today? They know my entire family and can call them by name and remember all of our names when we are not there. I love these people and Citizens should give each of them a raise and a huge bonus!!!! I forgot to mention that one of my jobs was market research. I received a Priority envelope in the mail and it asked me to purchase 5 gift cards from Ebay and 5 gift cards from Amazon. It asked me to purchase the gift cards from CVS, Walmart, or any supermarket such as Giant. Enclosed in the envelope was a $2,360 check. I was skeptical of this and decided to ask Rasheen about it. As soon as Rasheen saw it, he said it was a SCAM!!! Erica happened to be nearby and she echoed it SCAM!!!! My Citizens bank account would have been affected by this and I would have had to pay this money back. Thank GOD for Rasheen and Erica!!! They saved my life and my banking accounts. Good night Yelp Family!!!!!

Branch is often slightly busy but depends when you go in. Always find the people working there to…read morebe the friendliest & most professional. Excellent branch.

Terrible went there to get a new debit card could have been quicker than most of the people that…read morewent up to the counter. They told me to wait I sat there for 35 minutes after they already saw me cause I needed to get photo ID. Terrible. No one helped me and are so understaffed for where they are located.

I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

Worst f****** TD bank in the damn city. How are you in this neighborhood and is this terrible…read more Staff is rude and they never have change. Please save yourself the time and don't go to this damn bank. You're better off keeping your money under your mattress. They suck.

Opened a business line of credit with TD as well as a checking account several years ago. Early…read moreon, my checking account was closed (without my knowledge) and I was told I would now have to go in person to a branch each month to make payments on my line of credit. Instead, I decided to make automated payments through my Wells Fargo bank account to TD. My payments were $189 per month and I have been paying $500 month (which is automated) from the beginning. Each month I was receiving late fees on my statements. I called the branch and could not reach anyone. I called the 1-800 and spoke with someone there. They were supposed to look into my statements and get back to me. That was about 7 months ago. I called again just recently (the 800 number) I was given the name and number of my loan officer. After many phone calls, I was told the late fee stems from the $250 annual fee for the line of credit. Mind you, I have been paying more than double each month then what is required. There answer to me was the annual fee is separate from the loan total and would have to be paid separate. This is the most ludicrous explanation I have ever heard. Not to mention, I have never received any calls from any loan officer at all. No customer service calls, no check ins, no calls to explain why I am receiving late fees even though I am paying more than double on a monthly basis. The worst customer service and banking experience I have ever had. Do not walk, RUN!

I stopped in this Harleysville Saving Bank one time 3 years ago when I had alot of coins saved up…read moreand there aren't too many coin machines left around (not that have a fee like Coinstar at any rate). I enjoyed the visit, the coin machine was easy to use, the employees were all very friendly and it was a quick and efficient trip. If I have more coins in the future I'll be back!

Been with this bank since 1985 and won't go anywhere else. They make every effort to know who you…read moreare at all their branches. Serve great food on Saturday mornings too!

Customer service is absolutely horrible. I sat for an hour patiently waiting to open several new…read moreaccounts, business and personal and I never was even greeted. I was walked passed several times and purposely ignored! Finally someone comes to me and still didn't greet me and just asked me what I was there for. I informed them what I was waiting for and he gave me partial information off of assumptions and went back to his empty office only to come back to me later and tell me that I had to come back and make an appointment. Someone could have told me that an hour ago! I will absolutely positively never give this branch any of my business. They were rude and completely unprofessional!

This branch doesn't deserve any star. Waited 30+min for service. No one even came up to check on us…read moreor greet.

My friend went in today to withdraw money from his checking account. The banker asked him why he…read morewas withdrawing the money, which was already inappropriate. He calmly replied, "personal matters." Instead of processing the request, the banker told him, "YOU NEED TO LEAVE," with no explanation. When my friend politely asked why, the banker repeated, "YOU NEED TO LEAVE NOW." My friend was shocked by how hostile and dismissive this was. There is no excuse for treating a customer this way, and the interaction felt discriminatory and completely out of line. My friends and I have been loyal Wells Fargo customers for years, and we have never experienced anything this racist or disrespectful. At this point, switching banks seems to be the only option. RUN from this location.

I am giving the bank a four but I'm rating the lady who serviced me, a 5. Ms. Tammy R. Kee is a…read morestar and a perfectionist!!!! I can easily see why she is the Assistant Manager. She should be the manager!!!! I had a situation that needed to be resolved and even though it wasn't Ms. Kee's specialty, she assisted me. If it weren't for her, I know that my concern would not have been addressed in a pleasant manner. All managers should be this professional!!!! Ms. Kee has been employed for seven years and it shows!!!!! Ms. Kee treats her clients with respect and goes above and beyond to ensure satisfaction. Ms. Kee is kind, thoughtful, pleasant and knowledgeable. She is efficient and knows her position inside and out. When I have another issue, I will be calling on this fine employee to assist me again!!! Have a blessed day!!!!!!