Couldn't be happier! Kind, courteous and helpful every time I have needed them. I have had…read morenumerous accounts with them.... checking/savings, auto loans and mortgage. Very competitive in their rates and easy to work with! I would highly recommend them to you.

Again visited the branch on a by st! Just needed to change my benefactor to my trustee. They sent…read moreme to inept customer service rep that was afraid to help me earlier in the week! And do you think I have confidence in the person . However her supervisor said that she is the best! lol and this supervisor sent me to someone that has not been trained on my needs!

I cannot say enough great things about Leigh Ann at Anderson Brothers Bank. My debit card was…read morecompromised on a Friday while I was working a 12-hour shift at the hospital, with no way to make it to the bank before closing--and I was supposed to leave town the very next morning. Not only did Leigh Ann immediately take care of securing my account and resolving the issue, but she went far above and beyond. She personally made me a new card and drove all the way to McLeod to hand-deliver it to me at work--completely unexpected--so I wouldn't be stressed or without access to my money for the weekend. That level of care, initiative, and genuine concern is rare!! This is exactly why I continue to bank with Anderson Brothers. Leigh Ann truly sets the standard for exceptional customer service.

The Cashua Branch of Anderson Brothers in Florence SC should be the Branch of the Year. They are…read morethe most professional, caring baking team I've experienced in several years....their service is way above the norm! Thank y'all so much for all your assistance when I needed to envoke my sister's POA and complete her banking from Tennessee. Y'all are the Best!

I have been banking with this bank since I moved to SC in 2014. I have been to all branch locations…read morein Florence and have been to branches in Lake City and Timmonville. Staff is always professional and helpful at all branches. The staff at the Turberville branch have always been polite and professional when assisting me over the phone as well...

I give it two stars because the traditional banking experience is good, but the online banking…read morefeatures are not! The website says 24/7 online banking, but some features are not available after certain hours. If you use online banking a lot, find another bank. You cant access transferred funds after hours. For example, suppose you have $1000 in account A and $10 in account B. Account A, is not associated with a debit card, but Account B is. Now suppose you and your family go out to eat one Friday night, but you forgot to transfer money into account B because you had a busy work day. You order your meal, eat, and now its time to pay. You give the waiter your debit card, but when he swipes it.. it reads declined. "no problem, I have online banking," you say. You proceed to transfer funds from Account A to Account B online.... Oh no! Because you are making a transfer after banking hours the money won't show up in Account B until tomorrow morning. Looks like you will be washing dishes that night! If I were online banking with another bank, I wouldn't be in this predicament. Whoever is in charge of the online banking features needs to stay up-to-date with the competition.

I have to state first of all that I am not a member here. This branch is what the credit union…read morenetworks calls a "share branch." You can use the services here if you have a deposit or a need that you cannot resolve online or via phone with your home branch. I have been in here several times for banking needs. Some were as simple as a deposit. Others were a little more complex. Each time I go here, I am treated as though I am one of their most valued clients. The service I receive is the same sort of white glove service I would expect to receive at my home branch where I have been a member for decades. The staff will go above and beyond to assist you. This includes conferencing with your home branch, assisting you with faxes, notary services or any other needs you may have. If you are waiting for something to be transferred or verified, staff members come up to you in the lobby area to ask if there is anything they can do or if you are being helped. Everyone here seems extremely professional. In a time when there seems to be a decline in customer service in most places, this credit union seems to be taking it to the next level to take care of their clients. I would recommend them to anyone looking for a bank/credit union. If I did not have such a long history with my current credit union, I would transfer my business here without a second thought.

Branch mgr kept me waiting 45 minutes in the lobby which included letting a woman sneak into her…read moreoffice in front of the couple I was waiting behind in the lobby. When it came to my turn she told me I would have to wait for another lady who had just come in the branch because she had an appointment. She then agreed to call me the next day to handle my request over the phone but didn't call. I've banked with then for 15 yrs as BBT.

This branch is just as good as the rest. The staff was as kind and helpful as I have grown to…read moreexpect from Truist. The building is very nice, too. Getting into the parking lot can be tough depending on which way you're coming from.

Recently acquired new car loan from PNC and needed to visit in-person. Locally in Florence across…read morefrom Florence Mall. My first time here, inside lobby is clean, new looking, and straight to point. There was a customer service person seated directly as enter lobby. She answers questions and directs in right direction. This is first bank I've encountered this type position and it was truly an amazing idea. She helped me get my problem resolved quickly without waiting on banker or teller. Customer service is top notch at this location. Smaller bank w two tellers, one banker at peak business time.

I've been using this bank for years never had a problem. The tellers are always very polite. The…read morebanking app could use some work tho.

Applied for a personal loan of $21,000 three days ago but never received a response. It was only…read moreafter my repeated phone calls that I finally found out my application was pending. When I did speak to the loan officer, she tried to charge me a 15.54% interest rate, which I consider high for someone with excellent credit. I was not pleased with this outcome. Once again, a typical small community bank seemed to be taking advantage of customers by offering high rates based on market conditions. The loan officer, apparently inexperienced and lacking lending authority, likely needed to take the loan to a committee and tried to convince me to use a $65,000 automobile as collateral. I am disappointed with this bank. I do not recommend this financial institution.

Local, family owned and operated business with a vast selection of lubrication products and…read moreservices. Customer service that is beyond measure and with a smile every time.