I really like this bank. Customer service is always there for me when I have a question.read more

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

The white girl with big glasses is always rude. Worse customer service. She talks with an attitude…read more And the manager is no better. Do not bank here .

Mary Ann called me a racial slur over the phone. I couldn't believe it. She thought the call ended…read moreand after putting the phone down I heard her call me a dumb ******. I couldn't pay my loan this month but she didn't need to do that. ;( I honestly don't know if this is the right location. I guess there are always some bad eggs.

How can I say enough with words about Larry Rettig at MBA Mortgage... He was there for us from the…read morebeginning to help us along in buying a house...and we weren't sure it would ever happen! He has the greatest and sweetest personality, but the most important thing is that he never slacks off, he follows through, he answers questions and our experience working with him was superior. Thank you Larry and MBA Mortgage!!!

From the owner: We're relied upon to teach folks who've never gone through the loan process learn the steps that…read morewill help them make their experience a smooth one. We help a lot of first time buyers and people who have been turned down by other lenders through our outside of the box thinking. We've got a catalog of loan products that include options many traditional banks don't offer. Our line-up includes low down payment (some with no money down) options. We've got Conventional, FHA, USDA, VA, Jumbo and Mass Housing loan programs for you to consider. If you have any questions regarding buying a home, purchasing another home, buying an investment property, refinancing your current mortgage, or if having extra cash on hand is of interest, home renovations, etc. then lets have a conversation.

Bruce, George, Nicole and Wayne made my first home buying experience super easy! I trust them with…read moreall the intricacies of the home buying process and will absolutely return when I buy a house again in the future! Thanks Bruce for helping me buy nonna and nonno's house and keeping it in the family!

Absolutely top notch service, from the day I made my first inquiry call through the closing of our…read moredream home. Mark answered every question I had (pretty much 24/7), and Bruce checked in often, even joining us at the closing! I highly recommend Drew.

Millbury Credit Union on West Boylston Street offers a service everyone needs at some time or…read moreother: a Notary Public officer. It's free for customers. Please go see Ally (Alessandra Ignacio), the Assistant Branch Manager. She is the thorough and friendly help you need! K.L.

My mother in law suffered the loss of her brother. This credit union held her late brothers monies…read morethat were to be hers paid upon death. The bank has been nothing but horrendous to deal with and have made her jump through hoop after hoop after hoop. Even changing the rules and fees from one conversation to the next. To compare, my MIL was in a similar situation at another bank and they were the most pleasant they could possibly be under the grim circumstances. We will be reporting this bank to the BBB. I have belonged to credit unions for 20 years. I agree that they are the way to go over big banks--but NOT this one. The employees are either completely uneducated in their line of business or they are deceitful.

everyone there is very welcoming . Trisha is very helpful and it's the best banking experience I…read morehave ever had !! keep up the great work !! simple and painless transaction every week !!

I've been banking here for almost 20 years. They have always been pleasant and easy to work with…read more The points system is very helpful for fees, decreasing loan interest rates, etc. I highly recommend.