When I initially obtained my medical card, Dr. Smith was great, quick In and Out appointments, and…read moreno issues with getting capacity limits adjusted if needed. Recently I have been over my limit for almost a week which is unusual, so I sent an email requesting it to be increased. For some reason, this time the request was forwarded from Dr. Smith to the "manager" Traci who responded with a snarky condescending rude email and stated that she has up to 10 business days to review my medical request! Essentially insinuating that she is going to take her time in attending to a medical matter. She doesn't seem to understand that she works at a medical facility, and apparently treats a place like she's a bar manager. Based on other's reviews apparently the rude attitude from customer service is common here. I won't be ever going back here again and I suggest you take your money elsewhere as well if you want to be treated like an actual patient.

I saw Dr. Monica Esposito on May 7th and it was a very frustrating and disappointing experience,…read morenot just with her but the entire company. This was my first time being a transfer patient after already being approved for medical marijuana for over three years. My previous doctor had me at 4 oz of flower every 35 days due to my tolerance increasing over the years and 2.5 not being enough to manage my symptoms anymore. My previous doctor had amounts that were working perfectly for me. Unfortunately I got tempted to "save money" with Doc MJ's $70 transfer patient promotion on Groupon -which still ended up costing about the same as a renewal at my other doctor ($150)- after they insisted I pay $60 for the Doc MJ mental health evaluation in addition to the $70 appointment fee. I was under the impression that the state has already approved me for 4oz of flower and it shouldn't be a problem keeping the same regimen as I had before and I would be able to purchase flower after my appointment but I was very wrong. I was reset to the same dosages as a brand new patient(2.5 oz of flower with my inhalation/aggregate amount being basically cut in half).She put in a request to increase flower to 3oz (which the state approved right away) but said that she won't increase it until 7 months out at my next appointment. During my appointment I stressed to the doctor that I mainly use flower, cartridges (inhalation), and sometimes edibles but I don't use the other routes. The inhalation amount was decreased from 400mg per day to 200mg and other routes were increased on my prescription such as oral, topical, sublingual, and suppository. Due to my amounts being changed I have not been able to purchase flower which is the easiest route for me to afford. I'm getting very stressed out because I'm about to run out of flower because my flower amount has stayed at 0 oz available to be dispensed since my appointment. Even though I was approved, I'm still not able to access my medicine and now I have to worry about running out with my inhalation amount since it was SIGNIFICANTLY decreased. None of the representatives I talked to when scheduling gave any warning of how my amounts would be affected during this process as a transfer patient (which they should disclose when they're encouraging people to transfer doctors).very disappointed that it is impossible to get ahold of the doctor, there's no options to leave messages about your concerns and no way to contact them to ask them to help you. They have no care for their patients. Before my appointment I had about 7gs of flower left available to be dispensed but after the appointment that completely disappeared. I saw Dr. Esposito on May 7th and even though I was approved, I will not be able to access my medicine until May 13th and there's no way to call her or leave a message, it all goes to a call center. They made me fill out a request form which takes 12-14 business days to be processed, and I don't even know if it will be approved, but if it is, I'll still have to wait for approval from the state after that. I just know that I paid for a medical card and drs appointment for medical marijuana but now I'm not going to be able to access it the way that a PATIENT should. I'm going to keep running out of medicine for my PTSD, ANXIETY, AND DEPRESSION. Extremely disappointed with the DOC MJ experience and I've been crying everyday since my appointment due to the stress of it.

Dr. J was very helpful and explained me everything about the medication. Will be coming back.read more

The only reason this place has good reviews is because they bribe their patients lmao. My Dr was…read morenot only 10 mins late to my appointment but I guess she was filling in for my actual doctor, the doctor who was there for my appointment had no idea how to answer my questions & had me on hold while she "asked their manager" and then had 3 ppl speaking over her on our phone call & then ended my appointment without even helping me. I had to call their costumer service number & they were able to connect me with a different doctor who actually answered my questions & helped me. I then had this doctor text my personal number unprofessional messages after I talked to corporate. At first it was they don't have the right to raise my limits to "they don't raise limits at this location" to "we have to ask the state" thankfully the new doctor I was set up with took care of everything for me easily. The doctors at this specific location seem to be unprofessional, uneducated, and rude. Don't go to this location. I will be switching providers after today.

I am changing my rating from 5 stars, to 3 stars. I still believe that it is a 5 star business, but…read moreYelp doesn't except 5 star reviews. I think it's bullshit, and I believe it is due to the nature of the business. To me, Yelp is not allowing people to rate businesses the way people feel that they deserve. When I rate a restaurant with 5 stars, it is posted as a 5 star business, but when I post 5 stars to a business that the Yelp administrators do not agree with, they reject it. How does Yelp feel that they have the right to censor my ratings of a business. I GUESS THAT YELP ACTUALLY DOES THE RATINGS, NOT THE ACTUAL CUSTOMER

My recertification process goes painlessly. I meet with the doctor and we discuss my health along…read morewith how medical marijuana helps me. Since going on medical marijuana, I've almost eliminated all medications. So that is a relief. At least what I'm putting into my body is natural as opposed to formulated with ingredients I don't understand. Plus I done get any side effects. Anyway, this center is great. The staff is kind and caring plus the doctor is extremely knowledgeable. Can't ask for better.

Update: we initially had some issues with an appointment, as explained below in my original review…read more We have since made it back in and spoke with Beth, who was very nice and understanding of how we're feeling about the events leading up to this. Everything was made right, and we will continue to return to Incare, as they have proven that they do care to make things right Thr Doctor also took time to speak with us while we were there. Thank you again. Do yourself a huge favor and find another primary care doctor. This place is absolutely terrible. Needed a few simple tests done for my daughter and some paperwork signed. After the tests were complete, they wanted an additional $50 to sign the paperwork. This was after multiple appointments had to be made due to their incompetence and inability to run the tests properly, resulting in having to take time out of my day to return (multiple times) so they could get it done correctly. Then, after all that, and the tests are finally completed, they wanted $50 to sign the paperwork confirming the results of the tests (which was supposed to be part of the follow up). And now as I'm trying to get a hold of someone in the office, I can either speak to their AI "representative" (that cannot help me) or get forwarded to a mailbox that is full and get hung up on. Worst experience ever. Do not recommend. Incompetent and dishonest.

From the front staff to Dr. AHLUWALIA, all were extremely professional. I changed my physician to…read morethis location based off how well they treated my son.