Very strange company!!! They cannot keep any agents long enough for you to understand the Medicare…read moreSupp. policy. In five years the claims are paid, I still have not had an agent for more than 9 months. You CANNOT find anyone who can answer your questions. You get a list of 800 numbers. In my case the local office is listed in one city and the and that number goes to another city and an answer machine. That machine gives you in yet another 800 number. Dial that number and you get a very polite lady who has English as her second language! She cannot answer any indepth questions. So she give you another 800 number which is another recording!!!!! Granted they pay my claims and take my payment on time. Just don't expect to speak to a human if you have questions on your policy.

Their customer service and billing department are a JOKE! Every 6 months they require a…read morerecertification then they deny deny deny ever receiving the documentation. They lie about calls that were made and correspondence exchanged. They hope you just give up before the deadline so they can drop you from the plan.

My family has been part of AMFAM for years. I had AMFAM when I had my first car and loved the…read morecoverage I got through them but I messed up a good thing and went with a cheaper insurance provider at the time and now years later I am back and still love the service that I get from them. My rep is great! I only have talked to her once but even if it's not her, the team that works at this location is very welcoming and much the same to family. I laughed on the phone with everyone I've spoken, it's that type of feel you get when working with this AMFAM location. I assume all locations are good at what they do but this team has me at hello every time. I have some great affordable insurance and a nice little bundle with them so it's an even better deal that I have with AMFAM. I would definitely recommend AMFAM to anyone! I mean as we all know insurance is a MUST so if I am going to have insurance, I want it to be with a bomb ass company that takes care of me and my needs. I wish that insurance companies started giving cash back for those that auto pay or were paperless. We spend so much on insurance and for most of us we are paying for security really. It would be nice to get some of my cash back but that's another day topic campaign. #AMFAM

I have my house and auto insurance with them. Great customer service, very quick response, knows…read morethe business very well. I highly recommend them. You won't be disappointed. They will never oversell.

Curteous and professional. I have 2 businesses 2 houses and all our autos with them. They look out…read morefor you.

I finally found a real Western-Southern Life Insurance office. All of the listings on Yelp for the…read moreIndy Metro Area do not exist, except for this listing which I created today. They are obviously outdated since this location is the only one that is listed on the Western-Southern Life Insurance website for the Indy Metro Area. The staff at this office location helped me solve three of my needs. One need was to simply payback a small loan I had made a long time ago on a life insurance policy when the dividends used to cover the annual interest. So when that stopped being the case I wanted to pay off the loan so it would not continue to grow a larger balance. So for anyone interested, this office can take payments. My policy was still assigned to the Phoenix, AZ office as my local office since I used to live in Tucson, AZ for a number of years. They are going to fix that for me. And I was able to talk with an agent today about my policy options as well. I concluded all of the business I traveled here for on the same day and I was 100% satisfied. I have been a policy holder since 1969 and Western-Southern Life has always come through for me when I needed their services. This location has ample parking as well. Plus conveniently located to very nice shopping and restaurants.

Do not use Brandon Libunao's State Farm Agency for anything. This office is incompetent and…read moreseriously lacking in clear and direct communication. On Dec 17, 2025, I requested that our car insurance be canceled on Jan 14, 2026, as we were switching agencies. I was told that would be fine and the policy end date would be added to the "notes" in our account. Unbeknownst to us, our car insurance was actually canceled on Jan 4, 2026 leaving us uninsured for 10 days until our new policy started. Wow, what stellar customer service. We only found this out after seeing a refund deposited into our bank account and then logging in to our insurance account and finding that the car insurance policy had been removed. Also, during the phone conversation on Dec 17, I requested that our renter's insurance policy be canceled on April 3, 2026. I subsequently was contacted four times between Dec 17 and March 2026, asking what I would like to do with our renter's insurance. I repeated myself every single time and was told that the end date would be added to the "notes" in our account. I called the office on April 10, 2026 and was told that the renter's insurance policy had not been canceled as requested because the manager was awaiting confirmation from me in order to cancel it. Where was that phone call, manager? The incompetence and unreliability is real. Save yourself the stress and irritation; there are SO MANY better qualified agencies available.

Brandon and his team (Nate Walker and Ryan Sagstetter) did an excellent job answering all my…read morequestions and then helping me smoothly transition from my old insurance carrier to State Farm. We are off to a great start!

I've been with Leland now for 9 years and he is the best agent! He goes above and beyond for his…read moreclients to endure the best service. As someone who works in the service industry myself I take great pride in finding someone who cares about people as much as I do. Any time I've had a concern he is always there to help and guide me through my claims and insurance questions. Leland is great and I highly recommend him- these reviews below me do not do him justice!

I am not from Indiana but got into a stupid accident here because Some girl did not look while she…read morebacked out of her parking spot I called to get some help about filling out formed since I was making a claim from her company. They told me I could come in and talked to them and explained in detail all the forms I needed.