Agency has poor communication, follow-up, & is unprofessional. You have to call/email numerous…read moretimes to get a response. It was absolutely necessary to check the policy because it is common to find errors. When pointed out mistakes they blame you for making changes to correct their mistake. Learned more about options at Erie from other places that was never shared by Obsborn over the years.

Please be careful with this agency. Pretty sure those that have written reviews are relatives…read more Read the actual policy.... NOT THE DECLARATION PAGE. Chris Osborne is good. His wife,... not at all. She's not a good fish is the fish bowl

I have had ABI as my insurance broker for over 5+ years. I can honestly say that I am just as happy…read moretoday as the very first day I contacted them. TOP NOTCH, 5 STAR CUSTOMER SERVICE EVERY TIME! You feel like you are the highest priority to them. They are so helpful, reliable, professional and trustworthy. Amazing rates and coverage for all your insurance needs too! There's no upselling, no unnecessary pressures. They pick up the phone; they respond to emails. I trust their product so much and know I am a valued customer. You can't find this anymore, as it is truly rare these days to even get a live person on the other end. ABI all the way...rates, coverage, and people...the best around!!

Independent Insurance agent who will put you with the company that best suits your needs.read more

My agent Ken was amazing! Great customer service. Very knowledgeable about the products and…read moreservices offered. Ken went above and beyond for me to make sure I had coverage for the busy holiday weekend!!! I would definitely recommend. Thank you Ken!!!!!

Great guy! Went straight to business and helped explaining everything. He's for the people.read more

Brian did a great job transferring my insurance over. He saved me a boatload of money! The service…read morewas great and I know that will continue. I couldn't be happier with this group.

My insurance broker, Blaire, works here, and I love her. This is a great place for all one's…read moreinsurance needs; they all work very hard to get you the best deals. Anytime I call Blaire with an insurance question or need, she handles it! Highly recommend.

While I appreciate Ashlin Hadden removing one of her slanderous comments, it is unfortunate that…read moreshe has chosen to replace it with yet more slanderous comments. To rehash, I was provided incorrect information about coverage. Communication was horrible and follow up is horrible. After sharing my frustration over business lost and poor communication, Ashlin provided me with more options to meet my insurance needs. Instead of going on with her agency who had provided bad advice, I cancelled my policy that was useless for what I needed and asked for. At that time Ashlin began calling people she didn't know and asked them to not do business with me. She also unilaterally tried to cancel a second policy. I reached out to IDOI who communicated to me that since Ashlin did not ultimately cancel it she was not cited however, they stated, they advised her that her email was inappropriate and should not have been sent. She reportedly tried to say to them it was a "suggestion" but they felt it presented as though she was unilaterally cancelling it. She then slandered me here and on multiple other sites. She also called an insurer to tell them I was not being transparent with my intentions for my home, a false claim she's made over a dozen times. Not just was I advised incorrectly but when I did not agree to continue my business relationship with her, contacted IDOI and initiated a withdraw as a result, she began reaching out to unknown (to her) third parties and making false accusations and responding to accurate reviews with false comments that have negatively impacted me . Highly unprofessional, immature and caddy, in my opinion. Again, thank you for removing some of the most egregious and malicious comments - I am glad you realized your lie. I should not have to come on here and defend my character because you're choosing to defend your business with lies and defamation.....had you have just said sorry, like I asked, I would not have felt the need to write a review of the terrible experience. It's not the mistakes you made, it's how you handled them.

As we have continued adding cars and younger adult drivers, our insurance payments skyrocketed with…read moreour previous insurance company. I requested a quote online for Erie and Nick of the DeRoss Agency reached out to me to get further information. He was very thorough and created multiple quotes with the different options we discussed. In the end, he saved us nearly $1000 per year on our car and our home insurance was at nearly the same cost but we have much higher coverage limits now. I would highly recommend Nick and his agency!

What a great company! We searched for the top rated insurance companies for our home and cars, and…read morefound Erie to be one of the best. When contacted by Nick, we were provided with outstanding service and support. After deciding go with a new insurance company, we made things a little more difficult by buying a new house, and selling the old one. Nick was fantastic at help us ensure we were set, for both houses, and providing information throughout the process. He also interfaces with the mortgage company, which led to a very smooth closing. Top notch in our book! I recommend giving a Nick a call, as he will give you preferential treatment.

I have my house and auto insurance with them. Great customer service, very quick response, knows…read morethe business very well. I highly recommend them. You won't be disappointed. They will never oversell.

Curteous and professional. I have 2 businesses 2 houses and all our autos with them. They look out…read morefor you.

Dean Ballenger Agency is the absolute best agent I have ever had. Honestly, I can't recommend…read morehighly enough. I've referred friends and family members here and everyone has been very happy with their service. This agency has saved me hundreds of dollars a year on my auto and homeowner policies. All of their employees are very knowledgeable and extremely friendly. Every time I have had a question they have had an answer. And they always return phone calls promptly. It is wonderful to have a local insurance agency that is responsive to the needs of their customers. Excellent customer service is rare these days but you will find it at Dean Ballenger Agency.

Best insurance agency in Indiana! Dean and staff go out of their way to make sure their clients are…read moretaken care of and they take the time to listen. I love how much they involve their clients in their activities and how often they give back to their community. The bike give away is impressive.