My experience with Dr. Saito and her staff has been all positive.. All are friendly and…read moreappointments are on time. She has fair prices and an option a payment plan. My son's teeth look beautiful and are straight. He's ahead of schedule to have braces removed. I highly recommend her office I recommend her to family and friends.

If you are looking into Invisalign I wouldn't recommend working with them. They will leave out…read morecrucial details of treatment in order to get your money. The doctor was extremely aggressive once it was time to remove my Invisalign notches on my teeth and even said "Move your tongue or it will be sliced" multiple times. She did not use a mouth opening device on me or use the proper protocol like the assistants did when putting it in. Once my experience was over Jen told me I would get a refund because she knew she left out so many details about the actual treatment. A week later a new lady reached out telling me I would not get a refund but that further payments would not be charged. On the phone called I told her I would be leaving a review of my experience and that is when she threatened me by saying "Just remember we can always ask for more money" after saying that she would not be taking more money and using the phrase "we are clean". Very unprofessional overall and frightening to say the least. I don't need a refund but I am bummed about this experience. Very traumatic.

We have been seeing Dr. Joe ever since my daughter was very young. We've seen him through three…read morechildren growing up. He is gentle and kind. One of my children is high-functioning autistic, but extremely afraid of medical procedures. She's very comfortable with Dr. Joe. Thank you for years of care!

Terrible service didn't give any time for administering a shot. They treat teens worse than…read morechildren.

They made a mistake with our payment plan/what they offered us, which that was frustrating…read more However, Dr Irwin reached out and worked with us to make it right and apologized for their part in it. Not only do they do an amazing job on the medical side but they seem to care and take ownership if there's ever an issue. Would highly recommend!

Awesome orthodontist! Kind techs. Braces aren't fun for anyone, but they show care and concern for…read moretheir patients on every level.

I purchased a pair of dentures two years ago. A couple weeks ago, the bottom plate broke. Dr…read more Vaughn never gave me a price, but said I would get 900 dollars off. I called today, 10/17/19 and was told it would be $1000!!! Dr. Vaughn does not stand behind his product that I paid $3000 for and didn't last. Dr. Vaughn is nothing like his father. He is more interested in money and not his patient's welfare. I am on a fixed income and he knows this. Today, 10/18/19, he gave me 150.00 off bill.

Our family has been seeing Dr. Vaughn for about six months. First with an emergency which he…read morehandled promptly and effectively. Yeah! Now we've settled into his practice and see Dr. Vaughn is very good at examing and elvatuating various dental needs. He is also good at giving options and to explain things. He along with the office staff are all very friendly and know the ins and outs of insurance billing. We are really glad to have found dental care that is delivered with skilled hands in a kind, generous, gentle manner. He is a one doctor practice so things are much calmer and quieter with a feeling of competence than I have found in larger practices where it sems they are always training new staff. If you try Dr. Vaughn Teuscher I'll bet you'll like him too.

Expedient, friendly, helpful…read more I needed to find a new dental office to get routine cleaning. The staff were helpful and friendly. The dentists were supportive and informative. They were also able to help me get a mouth guard for cheap and easy when in the past it had been such a hassle and expensive or not covered by insurance to figure that out. They were helpful in taking care of it to finally get me one. Everyone was professional and kind.

I had a very disappointing experience today at Modern Family Dentistry in Happy Valley and feel…read moreit's important to share it. I called earlier in the day because my lower retainer had broken and was quoted $121 for the visit. Based on that information, I scheduled an appointment and came in prepared to pay out of pocket. When I arrived, I filled out all of the new patient paperwork and returned it to the front desk. During conversation, I mentioned that I had recently moved to the area and had started the process of applying for the Oregon Health Plan but do not currently have dental coverage, have not been assigned a plan, and do not have insurance cards. At that point, the office manager informed me that "by law in the state of Oregon" they could not see me because of the Oregon Health Plan. I explained multiple times that I am not enrolled in OHP dental and do not currently have coverage, and that I was fully prepared to pay for the visit myself. Despite this, she continued to argue the point and refused to move forward. The situation became increasingly uncomfortable. I then learned that the original price quoted over the phone was no longer accurate and that I would be required to take X-rays before anything could be done, which was not what was explained when I scheduled the appointment. By this point, I was already feeling extremely uncomfortable due to the interaction. I told the office manager that I had never been treated this way at a dental office before and that I was on the verge of tears because of how the situation was being handled. Unfortunately, there was no effort to resolve the issue or show any empathy. I ultimately chose to leave without being seen. I understand that offices have policies and insurance requirements, but professionalism and basic courtesy toward patients should always come first. This experience left me feeling dismissed, embarrassed, and incredibly disappointed. I hope the practice takes the time to review how situations like this are handled with patients in the future.

The blatant lying was worse than canceling and un-canceling my appointment three times…read more Two hours before my appointment they called to cancel due to lack of internet. I point out internet is not required to do a cleaning and I'd already taken time off work and hired a sitter can't they take notes on paper? They tell me they can't check people in or out so they just can't. Seems problematic. I call work, cancel the sitter (who was annoyed I canceled so last minute) only for them to call and say it's back on. Call work, beg the sitter... only for another call saying never mind the internet isn't reliable. I repeat my point is about the internet and am told they cannot do a cleaning without an X-rays because of liability issues. This is a lie. I am pregnant, I couldn't get an X-ray anyway! Do they not do cleaning for pregnant people? I've had cleanings for every pregnancy, even at a dentist I'd never seen before. Dishonesty really gets me--more than this annoyance for me, my work, and my babysitter who probably won't take my calls again after all this.

Great medical team, but billing and admin is very incompetent. We were billed a year later for the…read morewrong date and wrong patient. They still haven't managed to fix it despite countless hours spent helping them understand it. They have told us it's fixed and we don't owe anything, now we just got another bill for services they made billing mistakes on 14 months later.

Great working with them! Friendly staff. I like the dentist my son had for his Invisalign…read moretreatment. I think they did an amazing job with his teeth.

This business is not ADA compliant. My daughter is deaf and requires an ASL interpreter. All Star…read moredenied her an ASL interpreter and when I tried to explain that ADA requires them to provide one, they decided to cancel her appointment (which also goes against ADA).

I've been seeing Dr Roman for years for cleaning and a crown,but this time was a disaster. When it…read morefailed, he did another one,still with no result. After further consultation, I learned the tooth was fractured and needed extraction,not a root canal. He did refund my money,but the whole process was a waste of time and distress. I wouldn't trust him for anything beyond basic dentistry.

Avoid this office at all costs. My experience was a textbook example of bait-and-switch billing…read morepractices. I was quoted one price, only to receive a final bill several hundred dollars higher. The office has patients sign a form stating that quotes may change without notice, which they use to justify significant, unjustified increases. After my visit, they maxed out my insurance out of hundreds, charged me an additional $700 out of pocket, and then still sent another bill for $600. When I reviewed this with my insurance provider and a third-party consultant, both confirmed that several of the services I was billed for were unnecessary. Equally concerning was the way I was treated after the services were completed. The front desk staff spoke unprofessionally and dismissively, and when I had to reschedule due to an urgent life event, after providing advance notice, I was still charged a cancellation fee. The office pressured me into additional treatments by claiming I was on the verge of periodontal disease and that I had "come in just in time." This kind of fear-based upselling is deeply unethical. I strongly encourage anyone considering this dentist to take the many negative reviews seriously. Patients deserve honesty, professionalism, and respect not misleading practices and inflated bills. Superficial friendliness masking extremely poor customer service. Expect to be treated like a dollar sign, not a patient.