The staff and dental hygienist are always sweet. I've worked with Leo before and he's very friendly…read moreand welcoming. The girls at the desk always breaks everything down for me to understand. I've been to other clinics before where they had no idea what they're talking about. Dr. Ryan is extremely sweet and patient, highly recommend! The whole staff is an amazing team!!

I saw Dr. Brad Gillespie to examine and refine my dental implants. He is very cordial, professional…read moreand expert in his work. I was in and out in 90 minutes. His new office building in super modern and the staff very efficient in working up patients and assisting the providers. Overall I'm very impressed with Gillespie Dentistry. I left happy and with a smile. Well worth the visit if having the best in dentistry is a priority!

Absolutely the most compassionate, effective, and thorough dentist I have ever visited. His care…read morehas resolved my dentist fears; he won't even begin without making sure you are comfortable. The office staff are really sweet, the waiting area almost always has bob ross, and parking is never an issue. I'm in between jobs and I'm focusing my effort on getting insurance that is supported by Andy so I can continue care with him.

I am extremely disappointed with the experience my family had at this dental office after being…read morepatients for years. My daughter was referred here by another dentist, and the referring office had already completed X-rays. Instead of obtaining those records, this office performed extensive additional X-rays that ultimately were not covered by insurance, leaving us responsible for paying out of pocket for imaging that was unnecessary. What made the situation even worse was the way it was handled. The office manager was incredibly rude and refused to acknowledge that my daughter had been referred when I asked why they didn't obtain the X-rays from the referring office, despite the fact that I had phone calls directly from their office confirming the referral. Rather than working with us to resolve the issue, the account was immediately sent to collections. After years of being loyal patients, I expected much better communication, professionalism, and customer service. Unfortunately, this experience completely changed my opinion of this office, and we will not be returning.

Amazing doctor and his assistant! Quality of work! I only trust them no others! Strongly recommend!…read moreVery nice front desk assistants ! It's very nice of them that they give out free chapsticks it's a must to have after your dental appointment

My family and I were patients for years without any problems. Minor complaints but I loved my…read morehygienist and that was everything to staying. Then my adult daughter was told it was time to get her wisdom teeth out even though they were not bothering her. Dr. Aldridge performed the surgery without giving her the option to seek care with a specialist. It went completely sideways and the staff did nothing to help until it was too late. My daughter had a major infection and had to have additional procedures under general anesthesia with a specialist. The staff lacked experience and empathy. Seek a specialist whenever doing major dental surgery. Needless to say we are looking for a new dentist.

I have had a wonderful experience with Lexi, my dental hygienist. She always does a fantastic job!…read moreShe is thorough, very professional, and personable. She will always ask about any concerns I may have and always remembers things about my family. Highly recommend asking for Lexi.

The importance of oral health to the rest of your health is so important…read more The expert, caring, efficient work done at Austin Family Dentistry is by far the best available in this area. My needs have all been beyond simple! From saving teeth that seemed beyond help, surgery to remove infection and save bone, etc. No matter the problem you are told exactly what to expect, Dr takes time to answer all questions and concerns. Better yet, prices are reasonable and that is a definite concern for those of us with no Insurance. All staff is efficient and caring.

I'm 77 years old so I have been to plenty of dentists. This is probably the best of the best…read more Needed a crown. Was there only a total of two hours. Crown made on site and fit perfectly with no adjustments needed. Also, due to placement of pain meds, face was not numb for 4 or 5 hours afterward. In the words of a famous actor, "I'll be back"!

They are so awesome!!! My teeth are so clean and they give the best toothbrushes for FREE!!read more

Tooth was dying, paid $163 and told root canal and crown with some other doctor cost $2800…read moreSo I decided to have it pulled but that ended up being $695 I'm low income so keep my $163 And thanks for not giving me anything for the pain They suck

Lauren went the extra mile for me, to search for a pharmacy who made the prescription i needed. I…read morereally appreciated her help!

BEWARE! Predatory Billing Practices…read more I want to start by saying that my complaint is NOT about the dentists or their abilities. The dentists and dental assistants are fantastic. My complaint is entirely with this office's billing practices. I have UHC HMO insurance. This provider was the only one in the area that took our insurance so we did not have other options. I know this insurance isn't the best, and this provider appears to take advantage of that. With an HMO, the provider is under contract to charge only the contracted amount for covered services. As the patient, I should not be charged more than the amount my insurance allows. I went in for a root canal and crown, and the price I was quoted was almost $900 more than the contracted amount I should have been charged. When I questioned the cost, the front desk told me, "UHC is awful and they have outdated copay amounts in their system for services most dental offices no longer offer" I then asked if there was a less expensive crown option, and I was told, "No, this is the only type of crown dental offices do now. That's what I mean. They're outdated." As a patient I have no way to know what services they provide or dont and can only take the staffs word for it. Based on those statements, I proceeded with treatment under the impression that it was my only option and signed the treatment plan. I paid a $700 down payment and enrolled in automatic monthly payments. I pushed back through my employer and contacted UHC. UHC told me that what the provider did is called balance billing and that it is not allowed, so they opened a formal complaint. During the investigation, every one of my monthly payments was made. There was one that hit right when I had a fraud charge so I logged in and made a manual payment in their system. Despite that, I was called almost daily by the billing department and threatened with collections every single month even after that one hiccup. outside of that one month, all recurring charges went through. I called the office and was told to send an email. I sent my original email plus three follow up emails and never received a response. Later, I was told I should have called instead. When I explained that I had called and was specifically instructed to email, I was told they were too busy to respond and that I should have called again after emailing (which they never advised me to do prior). It was incredibly unprofessional. I STILL have not received a response, and that was over two months ago and this is the SECOND time I was told someone from Regional would call me and never did. I question if their regional even exists. After months of back and forth, the UHC representative handling my case, who was very thorough and put a lot of effort into helping me, told me the provider claimed they absolutely do offer other crown options and that I "voluntarily" chose the more expensive one despite being provided other options. That is the complete opposite of what I was told before treatment. Because it became my word against the front desk staff's, UHC said there was nothing more they could do. As you can imagine I am furious. The following day, my husband took our kids in and was told a filling would cost $150. Knowing what had happened with my treatment, he questioned the charge. The same front desk employee told him it was not an upgraded service and was simply the only type of filling they offer. This was the EXACT SAME explanation I was given regarding the crowns so we did NOT proceed with treatment. Luckily we have left the state and live somewhere where more providers take our insurance so we are no longer forced to go here. What was even sadder was seeing them set up a similar payment plan for an elderly woman because her "HMO didn't cover much." I know I am not the only person they are doing this to. They will surely respond to this asking me to call their office which I obviously wont do. I want no other communications with this office unless its in writing with regional.

BEWARE WORST DENTAL CLINIC WASHINGTON STATE…read more I visited Vancouver Dental on SE 164th Ave specifically for a dental cleaning, as advertised. However, after arriving, they only did a quick check-up and told me that I'd need to schedule the actual cleaning for a later date. This was not what was initially promised or what I expected from their advertisement. To make matters worse, when I requested my records to get a second opinion at another dentist, they refused to provide them. This whole experience felt misleading and inconvenient. I'd advise others to be cautious and consider other options. Formal Complaint Filed Washington State Dept. Health To Whom It May Concern, Vancouver Dental, located at 918 SE 164th Avenue, Suite 200, Vancouver, WA 98683. The office advertises dental cleanings but, in my experience, did not provide the service as advertised. I scheduled an appointment specifically for a cleaning, but they only performed a basic check-up and informed me that they do not actually do cleanings, despite what was promoted. After this, I requested my dental records so that I could seek a second opinion from another dentist. Unfortunately, Vancouver Dental has refused to release my records, which I understand is a right I have as a patient. This refusal is both concerning and inconvenient, and I believe it's important to address this issue to ensure that other patients are not misled in the future. Thank you for your attention to this matter. Sincerely, Giovanni

Great staff. Angelena is most often the dental assistant that works with me. She puts me at ease…read moreand is very personable.

The front desk staff had my 16-year-old sign papers to pay for her dental treatment. On top of…read morethat, the hygienist asked my child if she wanted an additional $60 worth of services done. At that time, I was out of town. My 18-year-old and 16-year-old went in for teeth cleanings. They never called my husband or me to let us know that our insurance was outside of their network. They were supposed to call us and discuss everything before proceeding with the procedure. They told my 18-year-old that they had informed us about all procedures and payment options, but they never called us. Now, the front desk is telling me that my daughter is 18 years old and can sign any papers, even though they misled her by not informing us and having her sign the papers. My husband was out of work for nine months, and we were on Molina insurance. We had just set up our insurance and received calls to make appointments. For my dental treatment, they called me three times to schedule appointments. When I returned to the country and called to confirm, they told me we weren't covered with them, and I could not be seen. They could have done the same for my daughters. It was only a three-week difference between my girls' appointments and mine. How is it that they could see my daughters, but I couldn't be treated? They made a mistake. They didn't inform us that our insurance was out of network for Dental Designs. Now they want to send the bill to collections, even though we are not at fault. The front desk failed to make everything clear. PLEASE BEWARE OF THE SCAM DENTAL DESIGN IS PULLING. There must be many older people who don't even know they are being wrongly charged or given incorrect information. Having a 16-year-old sign payment papers is wrong. Telling false information to a 16- and 18-year-old is wrong.

YES!!! You want to go here. Pacific Crest Smiles provides exceptional care from the moment you…read moreenter the doors. The staff is warm and welcoming. My daughter and I look forward to our teeth cleanings with Michelle. Dr. Do is amazing!!! Through every crown and filling, Dr. Do and his assistant Marianna have made me feel comfortable and provide quick and painless procedures. I was pretty nervous and tearing up prior to having a crown put on. In the past I had a bad experience getting a crown which resulted in vertigo. Marianna made me laugh and feel better instantly. Dr. Do made sure to take every precaution to help avoid triggering the vertigo, and everything went great! My recent filling went smooth as well. I highly recommend Pacific Crest Smiles for everyone in your family.

We've been here twice now. Both times this is definitely our favorite dentists office…read more After years of dental experiences it is both a relief and a blessing to say this office has not forgotten how to make patients feel like people. They don't rush they relax you. They don't talk At you they discuss With you to make sure you understand. They offer options and even have payment plans for folks without insurance, Rooms are comfortable and feel private even without doors. I can't explain how well they communicate. Just see for yourself. Call and give them a try. Your dental health affects all your health. Take care of yourself somewhere great I highly recommend this office!

Dr Michaurd is a wonderful dentist. His team of hygienists are all very professional and kind. I…read morerecommend this practice to anyone who is nervous about any dental work. They explain everything fully and I feel safe in their hands.

Dr. Michaud is the nicest friendliest dentist I ever worked with having had several (lived in 5…read morestates). Plus practical and fees are very reasonable for a non-chain practice. After getting braces I needed an office close to orthodontist. Ironically I ended up back in the same office suite used by my last dentist before he moved across Clark Co. turning my 5 minute drive into 25 (followed for hygienist who only worked Mondays not him :) Logistics became untenable for every 5 week 3 part process (wire out, cleaning, wire back in). So I tried this practice based on reviews and so happy I did. I appreciate hygienist Bree working to meet my specific water cleaning needs and office manager Marcy who has patience of a saint since ortho still has limited hours.