I went at 2:43a and was told they were not taking orders even though the store says they close at 3a. Waste of a drive and gas.

I asked for the baconator and they gave me exactly that and more this mf came so loaded with bacon. amazing staff and all around great ambiance thanks staff and crew!! it was during breakfast rush too. read more

This Wendy's has no respect for their customers. They're nasty don't wear gloves and when asked can they put some on they ignore you I'm calling the health department seriously. They yell at the customers about orders like I'm not a customer I don't even know why people go there for anything I usually give black businesses a break, but the food was cold and this store needs to get shut down like they are unsanitary the workers don't know how to respect customers it's just a mess. This was my second bad incounter with this Wendy's they won't see me again. read more

I went here last night for a few simple items. Lobby had 10 people hanging around the counter waiting for food and the drive thru had at least 10 cars in it. I waited 30 minutes for a burger, spicy chicken, and a fry. There were multiple people that arrived after me that left much sooner. Many of the lobby crowd were food delivery drivers who also were there for a long time. When I brought my concerns up to the manager, she stated that the delivery orders are made first because the order appears on their screen before they arrive. It's supposed to be prepared so that when they get there they can dash. So why are all of them waiting almost as long as I did? It's gotta be one or the other, not both. It was apparent that the 10 workers they had in their little kitchen had no idea what they were doing. A few of the workers looked stoned. Food quality was totally unremarkable. I was told that "we are out of tomato" for my spicy chickenI was like cool, are you going to reduce the price? SMH. So I ended up getting this dry, crusty filet that had a 2 inch piece of wilted lettuce on it and a teaspoon of mayo. It tasted like a cardboard box. The burger wasn't much better and also had almost no flavor. The fries and frosty saved the day but those are pretty hard to screw up. I would avoid this location as these customer experiences have been long standing and obviously no one is interested in improving them. There are too many other decent options out there without having to put up with this mess! Stay away! read more

First of all, you are not greeted with the genuine welcome to Wendy's. How may I help you, you are greeted with a halfway decent recording if you are going to use your rewards. After that, I placed my order and someone said can you hold on a minute. Waited three minutes before they came back to the speaker, then as I placed my order they told me we aint got no orange frosty, all we got is chocolate, I askedasked for a grilled chicken wrap. We don't got no more grilled chicken. Live every bit of 10 minutes and my food was cold when I got home. I will drive 30 minutes away in Ever Green to get MUCH better quality food and service, and someone who speaks English and not Ebonics!! Nightmare, on Stony, will not recommend or go back. read more

We had a very large order, and they filled it quickly, and they were polite. Thanks, Wendy's, we know we can always count on you for your attention to quality! read more

WOULDN'T RECOMMEND FOR A SNACK OR REALLY ANYTHING at first the food tasted amazing, I loved it. But at night everything took a turn, my stomach hurted I felt like I couldn't get out of bed and it like I had exploding diarrhea, YEA DIARRHEA!! I had to miss prom because I was throwing up blood clot!!!! THE SERVICE I MEAN WAS BAD!! i remember while getting my food she was like "ugh another one.. how can I help u?" It was really disrespectful and I don't run that way so I told her to cut the attitude and she got mad!! mad at ME?? (I'm 18 btw) I got so mad that I drove off and I got my food and left!! I was throwing up all night I felt the worse I was waking up at 3AM 1AM just to throw up!! It was bad and disgusting and I had to redo my hole bathroom because it was like blood and throw was really every FUCKING where!! I DO NOT RECOMMEND IF U WANNA GET STOMACH POISONING OR ANYTHING ABOVE!! I would put a picture of the blood it's pretty graphic for this app, text me on ig for it read more

This ain't ya typical Wendy's. You know, the one where you are in and out of the drive-thru within 5 minutes. Nah, this is the Wendy's Elite Experience. What makes it Elite you ask? 1. You get to really relax and enjoy the scenery while you wait for about 20-30 minutes in the drive-thru. There is most assuredly at least 7 cars ahead of you. If there isn't, they are closed. Return tomorrow. 2. Once you make it up to the speakerphone to place your order, you will be told one moment please. Waittttt for it, they will return in about 5-10 minutes to receive your order. 3. Now at this point, you may be thinking this Wendy's Elite Experience isn't for me... and you'd be wrong. Because when you finally get to the window and receive your order, I personally guarantee you that it will be STEAMING HOT and DELICIOUS. And as you want to shed a little tear of thanks & your stomach is shouting glory hallelu- you'll realize that it was totally worth. And everyone else will have the same realization, which is why no matter when you come - you will repeat the process and join the lengthy line of cars waiting. And truly, I know this isn't how "Fast Food" is supposed to work - but it works because their food actually comes out realllly good. If you just want mediocre Wendy's, go to any other location in Chicago where you'll be in and out in 5 minutes. And pout while you chew your cold fries and lukewarm spicy nuggets. read more

This Wendy's is always unprofessional. The workers are ghetto and someone always has an attitude. Now I tried to order through Uber eats and they are still unprofessional, they lied to the driver and told them I cancelled my order. When in fact I DID NOT, I waited almost an hour for my order just for them to lie and cancel my order without letting me know. This location does not deserve to be in business any longer. read more

Went by today around 8:15 ordering was fine the customer service was good; but my gosh this frostaccino is so disgusting. Not only is it water down but there is ZERO FLAVOR at all. This is not the first time this has happened at this location and I'm not understanding the inconsistency. I should not have to modify the drink just to i sure it is enjoyable because the person/persons making it aren't consistent. I think it's time for a meeting and everyone needs to relearn how to make it properly. It shouldn't matter what shift and who's working for one product to come out a hit or a miss. read more

Wendy's - Vanilla Frosty-ccino - Fast Food Near Me - Chicago, Illinois

This place makes a porta-potty feel clean. The floor mat on the floor in front of the cashier is not flat, and my mother almost fell just walking up to take an order. The female cashier, upper butt is sticking out, and she constantly reaching down into her pants to pull them back up. She hands my mother, some cups, and my mother asked her to not put the lids and straws in the cup and to place some gloves on. She repeated the procedure, while doing an extra step in the process, thus touch something else. So after the second time, she told us we had to wait. Then turn to the next customer, so we asked to speak to a manager. The manager is right next to her, and at first, ignores us, and after realizing we weren't going to go away, she finally acknowledges us. We explain the situation, however, she doesn't address the cashier's attitude or lack of sanitation. Which didn't surprise me, because she as well as all the others are not wearing hairnets. So after the order is taken, we go to get out drinks, the floor is wet, either from the machine, or some kind of leak from the ceiling. I almost slipped and fell twice, just trying to get my drink. Now they did have a caution sign, as well as some carpet. However, there so much fluid, that carpet is giving out a slight gushing sound as you step on it. We return to the counter to pick up our order, and I noticed the cashier misspelled my mother's name. Her name is only four letters, and I know she spelled it out for the cashier, letting me know she did it out of spite. This is probably my first time eating at Wendy's in over a decade. After this experience, it will probably be eating there for another 2 decades. I encourage all to try a different franchise. I hear Chick-Fil-A is a good and clean place to eat. read more

If I can give a 0 star trust me I would one of the worst damm wendys I've ever been yo took them near 35 min for my food I saw workers walking out the kitchen with gloves touching door knob's and walking straight into the kitchen with out changing gloves everyone had long hair and not a single hair net in sight this is one of the most ghetto Wendys I've ever been to the manager seems to act like a new worker everything about this place is just horrible take my word and go look for another Wendys read more

Worst Wendy's in the city of Chicago. Staff that is so rude, so ignorant, and quite possibly so high that they mess up the simplest of orders. Here's what I ordered: double stack with cheese and pickles only, two 4-piece regular nuggets. Here's what I got: a junior hamburger with tomato and onion, no cheese, no pickles, and one 4-piece spicy nuggets. And that took 19 minutes. read more

Walked in before breakfast was over, paid for the food, and waited over 45 mins inside the restaurant before someone came to the front and said the workers overlooked my order and threw all the breakfast food away. The manager refused to come to the front of the restaurant and apologize for the inconvenience, but gave an employee her key to give me a refund. I refuse to visit this location to this day. read more

This Wendys has got to be the worst restaurant in all of Chicago. The staff is rude, slow and ghetto. I've been living in this neighborhood all my life. I use to ride my bicycle there as a kid before they remodeled it. The outside looks good but the service is horrible. Drive thru line is always super long the food is horrible. Aw did I mention the horrible staff. Bad attitude, clueless cashiers and...just horrible stay away read more

The customer service from the young girl taking the order from the drive through window was unprofessional. She had an attitude!! You could hear it in her voice when she talked through the speaker. Even at the window she displayed it more! read more

Y'all tell me whyyyyy.. I ordered a bacon egg & cheese biscuit Combo & these Mfs gave me a bacon & cheese croissant yall I'm crying.. count y'all days Wendy's read more

Just returned from Wendy's. They need more help since everything is drive thru now. Waiting 20 minutes for food is not FAST FOOD. Plus after waiting 20 minutes, they bring the wrong order. Ordered chili. The chili tasted like somebody dumped a whole box of salt into it. This Wendy's needs more management help. Will go somewhere else for a while. Gwen read more

I wish I could give this location a ZERO for their terrible customer service. The girl working the drive thru never said a word. Didn't speak, give me my total say thank you, she didn't even smile. Just rude! How can she possibly work in customer service?! My sandwich was dry like they re warmed it. I'll never eat Wendy's again and I feel like complaining to corporate because every time I go to this location its always terrible customer service! read more

No icecream? really? in a heatwave like this?! wow... #6 with fruit punch. #thatisall read more

Can we please make fast food fast. This has to be the worst in the city. Please hire some competent management

I would give zero stars. Worst Wendy's Ever! Service, bad, food- horrible. I try not to go here at all even though I live down the street. I recommend you check your bag AND sandwiches before leaving! Ordered two 4 for $4's and double stack. They gave me 2 jr bacon and cheeseburger with lettuce. No receipt in hand or in the bag. I would usually drive all the way to the expressway to a different location. Nothing has changed and will only get Wendy's if it is a different location. read more

The drive thru lines tend to be a little long sometimes, but they move fairly quickly. My orders are always accurate and fresh, besides the one time my fries were barely half full. The berry almond chicken salad is one of my favorites. read more

SAD!! Placed A Mobile Order 30 Minutes In Advance And Waiting For Some Damn Nuggets.. Customer Service Is Terrible. No Thank You.. No Sorry NOTHING! read more

Wendy's fell off at one time but they are back on top. This Wendys is always crowded. The taco salad is good. The burgers are better.

Was served cold food after ordered fresh hot food. Called to tell them my food was cold to see what could be done to alleviate the problem and was hung up on by the manager Patricia. Called back for corporate number still got an attitude. Hesitation on the manager for the night number as well as the manager during business hours. I'll jus take my business elsewhere because these south side workers are absolutely upset that they have a job during a pandemic read more

Truly abysmal. From the service, to the food quality, and the famously absent-minded crew members. My salad I ordered had wilted lettuce, my fries were room temp, and they forgot my utensils. It seemed as if I bothered them by asking for the utensils as well as my receipt (that I didn't receive) because they were very unpleasant. I do not recommend this sub- par location. read more

Cashier working the drive thru afternoon shift is rude and unprofessional . The drive thru is extremely long also.

There is no sense of urgency from the staff. Orders are taken quickly, but the orders are filled at a very slow pace. It took up to 20 minutes to receive one order of a #1 on the menu. read more

If i could give this location zero stars I would. I blame myself for giving them more than one chance. They are constantly sending out wrong orders...get snippy when you correct them and are unprofessional both in person and over the drive thru speaker. This location remodeled but didn't loose the dead weight employees. It's not my fault you work the night shift at Wendy's maybe if you had a better attitude you would land a better job. Stay clear! Drive down to the one on Ashland if Wendy's food is what you are craving. read more

The driver thru cashiers are so disrespect. I remember when my mother was the manager for this location. Everyone was friendly and smiled. Several years later and with new management even after the update this establishment still hasn't gotten better. read more

This review makes up for the four or five unpleasant experiences that I've had at the drive through line here. These employees are not friendly. They badger you to place your order as soon as you reach the speaker. They are unprofessional, disrespectful and mock you while you place your order, while encouraging their co-workers in the background to do the same. Badgering someone is not being professional; when you verbally cut someone off while they're placing an order, you do not value the job that you chose to work and because their manager is failing to train you properly, their professionalism and customer service should be questioned as well. Repeating the grand total several times when you get to the window before you can unbuckle your seat belt and put the car in park is beyond rude. Why do these people still have a job? Have complained to corporate before about the rudeness of the crew here. Their unwillingness to produce a receipt on one occasion, the disrespectful attitude of the employees, the poor customer service are reasons why today is my last day visiting here; walk up or drive in! In addition to voting with my feet, legal action will be taken because I refuse to be disrespected when I'm spending my money, anywhere. If you have to visit another Wendy's or even Checkers across the street to be treated better, do so. Regarding the legal action, I'm definitely going to pursue that avenue. Do not take this as a blind threat, because it will be explored during the next business day! read more

Super pleased upon realizing that there is a Wendy's here! Great experience today--quick service and delicious, inexpensive food.

Food is good and nutritional but the service is slow! The Personnel there drags on the job! The drive through line is very long and slower! You have to go inside to get faster service. This is supposed to be a fast food restaurant and not a dining in one! The place needs better Personnel! I will never go there again unless if have too! read more

Manager Sam and clerks Kenzie and Felicia are ensuring good service at this location. I come here all the time because I get good food and good service and it's one of the only good fast food places in the area! read more

This place deserves NO stars at all...I only come when the drive thru doesn't have cars wrapped around and still waited for 15 minutes and decided I should just do a pick up order and run inside which ended up being worst than the drive thru. I check in on the app and wait for over 30 minutes to be told the order was never there but yet I saw my name on the screen as in progress on the screen they have up in the lobby and my phone even alerted me that my order was ready. The boy bagging says he never saw the order then some dumb rude lady comes from the back and verifies my name and says we can't see the order but yet you can tell me how much I spent at this point I no longer wanted the food and had a hard time getting my money back. The rude ignorant lady walked towards the back and decided she wanted to say inappropriate things which set me off even more then the little dumb cashier wanted to put in her two cents then I had to snap back. Then she repeats again that mobile orders can't get a refund then I let her know well someone is giving me money today cause the money has been taken out of my account so after waiting for another 10 minutes a guy came to give me the cash and I was able to finally leave with no food and had to go somewhere else to get my kids something to eat who were waiting in the car. I usually go to this Wendy's cause it's the only one near me but NEVER again will I spend my money here especially if the ignorant workers that were there tonight still work there. read more

This is by far the WORST Wendy's ever. The staff was rude and ignorant. They lounge on the store phone as if it's their own. They have no customer service training and are very unprofessional. I will not go again. read more

NEVER EVER EVER EVER EATING HERE AGAIN!!!!!! I placed an order in the drive thru for a salad and baked potato. When i got home and begin eating i noticed something strange on the side of my potato. I lifted up the side to look and there were DEAD ROACHES ON THE SIDE AND BOTTOM of the potato!!! This was the worst experience of my life. Grossed out forever!!! They need to be shut down, totally unacceptable!!! read more