I used to enjoy this place when it first opened, but the lack of a clean waiting area causes me concerns about the cleanliness in the kitchen which though "open" is difficult to see because of the number of people "working" behind the counter. The food used to be excellent but the gyro sandwich I recently ordered was short on meat, as was the corned beef sub, and the fries were ice cold and tasted like they were cooked in four day old oil! The reason I will not go back is the rude ignorant youngsters they have working the counter--nope can't spend my money without courteous service! read more

I ordered a beef taco, gyro plate and a corn beef sub. when I received the taco it was ice cold so I returned it the corn beef sub had one strip of meat on it and when I showed them my food they didn't even care I was taking to the wall I will never get food from here again and the food was not even good. read more

Firehouse Steak and Lemonade - Corn beef sub - Sandwiches Near Me - Chicago, Illinois

I called to place an order on DoorDash and unfortunately on the app it does not allow you to customize your order. I called the store and the childish girl kept answering the phone and hanging up on me! After the 7th attempt to call the store to customize my order, I eventually cancelled the order because she picked up and placed me on hold and now this store had to lose money because they have lazy workers who want to play games with the phone! People who do not like working with the public should find another way to make money that doesn't involves consistent flow of people at a time! read more

they give you cold fries that's old the cashier have a attitude and they charge you extra $3 for a drink and it don't come with your combo you better off eating subway before this promise you read more

Zero stars! This location is nasty and extremely ghetto. After purchasing food from here on 3/2/2024 I instantly started feeling sick to my stomach and dizzie. I didn't instantly think it was due to the food initially. After a hour I started to throw up. The next day I went to urgent care to find out I had food poisoning. Once finding this out, I called to the location. A black young lady answered the phone and wouldn't give clear detail of who the manager or supervisor was or a time I could speak with them. She put me on hold and never came back to the phone and I was hung up on. When I called back I spoke to a Spanish young lady that instantly hung up on me. They are not giving clear instructions on who the supervisor is or manager. They don't take your name nor number for a returned call. It goes without saying this is an extremely unprofessional location and ran poorly. APPROACH AT YOUR OWN RISK! We will be pursuing this further... read more

They putting Lettuce and tomato's on a damn Philly cheesesteak. Sandwich look like somebody shit on a soggy piece of bread. Lettuce half the sandwich. If y'all trying to make the sandwich full this ain't it. Brad wet asf wilted Ass lettuce. They talkn bout if you don't want it on there you should've said that. Who tf thinks someone is putting lettuce and tomatoes in a damn Philly. Do better. First and LAST time wasting money there read more

Firehouse Steak and Lemonade - a sandwich wrapped in foil - Sandwiches Near Me - Chicago, Illinois

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I'm calling the health department on these people , how the hell are they still open serving this distasteful expired food. DO NOT EAT HERE PEOPLE . I wish I could've gave them -5, please look at this salty soggy undercooked Grilled fish they sent me through Door Dash. read more

Firehouse Steak and Lemonade - Two Piece Grilled Tilapia - Sandwiches Near Me - Chicago, Illinois

The cashiers were cussing the customer out about him complaining about waiting for an hour for food, told him go to Harold's and Captain Hooks. Very unprofessional and everyone could hear them on the microphones. Instead of explaining to customer about wait time they chose to cuss him out verbally where everyone could hear, if you can't be professional and courteous don't hire young people to work in your establishment. read more

I had high hopes. The service was horrible. They didn't have a menu nor lemonade available. I asked them how could they not have lemonade, it's literally in the name of the restaurant "Steak and Lemonade" their answer was they didn't "feel like making it today..." what kind of answer is that? I proceeded to ask them about their side items. They didn't know nor have a menu to show me. I ended up ordering Mozzarella sticks. They came with 3 sticks and a ton of soggy fries. They even have cold to the touch marinara sauce. Who eats marinara sauce cold? Lately, the floors were dirty. No where to sit. Overall terrible experience. Will not be back. read more

For the price you'll get edible and sometimes very enjoyable food. Play it safe and stick with things like boneless wings, pizza puffs, all that. I don't recommend trying anything too new like subs. Still good for the price, especially delivery. read more

Well, this is your typical fast food joint. They offer a mirage of quick food items so they basically offer something for everyone in your party. When you walk in they greet you right away but it is that quick hello and hurry up and tell them what you want kind of hello. I have come here often but this is my first review. I always order the Chicken Philly because they make it fresh for you and the food is never sitting there waiting to be served. The fries are also always hot and fresh and they offer you mild sauce on them without an extra charge if that is your style. The sit in area leaves a lot to be desired, as the high bar chairs are not in good condition and are basically uncomfortable to sit in. I think this is on purpose so you don't sit in there. They offer many choices for frozen lemonades and drinks. If you have a taste for a quick bite and you are in the area, then try them out. read more

Firehouse Steak and Lemonade - menus on the wall - Sandwiches Near Me - Chicago, Illinois

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Gave my husband food poisoning. We ordered 25 piece chicken. Also ordered a hotdog which turned out good. I wouldn't trust anything else but that. read more

I was FEENIN' for some frozen lemonade, so we just stopped by on the way back to the house. Nothing outstanding - ordered the lemonade (sugary as sin), steak tacos (barely seasoned meat, great authentic soft shells) and cheese fries (it's the cheese sauce they use on the cheesesteaks, so the au jus flavor gave it a weird flavor kick). But I give them three stars today, simply because I needed that lemonade SO badly! read more

Ordered dinner entrees for 6. The fries were absolutely delicious. Service was great ! My delivery (UberEats) was prompt. We ordered Italian Beef Cheese Fries, Gyro Cheese Fries, and other items. The fries with hot cheese was right on time. It was more than I expected. That's why I'm posting a couple of pictures. I would definitely order again read more

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Worst customer service ever! The people behind the counter were extremely rude and disorganized. My sister waited an hour for her Philly cheesesteak because they lost her ticket. The women caught an attitude because she made a mistake. Won't be returning. The food definitely wasn't worthy he wait. read more

Disgusting! I ordered through DoorDash. DoorDash did their part by getting my food to me on time. But omg the restaurant itself. I ordered the 2 for 10.99 I got 2 tacos (beef or whatever that was) and a jalapeño burger with fries. Burger tasted like they put some old meat n a fresh bun. Tacos were horrible. I took a bite of each n had to spit it out. Fries were cold as hell. The lettuce on my taco wasn't even fresh. I don't know what the hell is going on with this restaurant but I wouldn't feed this shit to my dog if I had one!!!! DONT EAT THIS STUFF PLEASE PPL STAY AWAY read more

Yummy fast food, definitely a big step above Mickey D's! There's not much else in the area for a quick meal other than the typical fast food chains. The interior is really clean and kinda cute (for a fast food place) with a faux fireplace at the counter. There's not a lot of room to eat in though; there's a counter with around 10 stools around the perimeter of the restaurant. Probably better to order to go. Anyway, moving on to the most important part - the food! I had a spicy chicken sandwich combo, which comes with fries and a lemonade or any drink. The chicken sandwich was pretty good, but the FRIES!!! The fries were awesome - very crispy on the outside but soft and delicious inside! Perfectly cooked fries! The lemonade is really good too, but be warned that it's a frozen lemonade, like a slushy. They have several different flavors of lemonade, such as cherry, red raspberry, blue raspberry, some interesting ones too such as pineapple and watermelon. I really liked the red raspberry, but wish I had known it was a frozen drink before I ordered as it is absolutely ridiculously freezing in Chicago right now!! The rest of the menu is mostly philly cheesesteaks, chicken sandwiches and wings. I will probably return at some point to try a chicken philly or the hot wings sometime soon. read more

There are 4 women in front and they are all standing in a circle talking about another female worker while customers wait in line to order! It's ridiculous! They even see the customers! But make sure to finish their point in the conversation before walking over to the register to finally take an order. I only ordered 2 frozen lemonades. At 503 pm I received my receipt. It is currently 524 pm and I am still standing here waiting on my lemonades! They are literally just standing around talking. Customer service needs a revamp!!! 530pm finally received lemonades after i asked about them. Girl says...that's all you ordered? YES YOU TOOK OUR ORDER!!! Maybe if they weren't all being gossip girls then she would have remembered! NEVER AGAIN! read more

This place is wonderful because they don't serve pork but the customer service and wait time needs to improve. All other rating are 5 star.

Do not order food from this restaurant . I have known better cooks at McDonald's . I ordered nachos that were basically , if I could have just added water would have made a great tortilla soup because it was that soggy. I as well ordered chicken from them and the chicken was undercooked and raw. I have many years in the restaurant business with running the Texas Roadhouse as a manager and this restaurant needs shut down. I would hope that if a person orders food would have high expectations , but this place has no concept of what customer service is. Not to mention that when I called back I just got hung up on by someone that has no respect for this restaurants customers . ALL I HAVE TO SAY IS JUST LOOK, THIS RESTAURANT ONLY HAS 2.5 STARS. THIS PLACE DOES NOT EVEN DESERVE A QUARTER OF A STAR. PS: DO NOT EVER EAT FOOD AT THIS PLACE !! read more

The food is good a large variety of drinks frozen lemonades and foods. The service however can be better. I ordered from an app which saves me time in line and accuracy of my order or so I thought. I get inside I still have to wait in the regular order line and my food was not prepared to my special requests. It was still good and they tried to fix the error but every time I come here its an issue read more

The absolute WORSE GYM SHOE IVE EVER HAD IN LIFE! The bread was dry and over cooked, they didn't put the right balance of meat variety on it. They only put mustard no mayo. Like I'm so mad I waited until I got home to eat this mess. If I could give this place 1 star I would! read more

WARNING!!!! DO NOT EAT/ORDER FROM HERE! THANK ME LATER WITH OTHER BETTER OPTIONS NEARBY Long time customer...Ordered through Grubhub @3:50pm..440-450pm estimated delivery..it's Super Bowl Sunday so I figured up until 540-550pm would be acceptable.. called to check at 530 and woman says order is out for delivery..called back at 6 after having tracked on Grubhub and no update since saying food was in the works...did not receive call, buzzed bell, or update via GH, called back and rudely informed that "driver called and you didn't answer and they left, we called Grubhub and informed them so you gotta call them for it".....don't worry about it..I'll never return and I'll be advising MY 685,000+ followers on ALL MY SOCIAL MEDIAS NOT TO PATRONIZE THIS BUSINESS. Side note: have received old hard chicken, cold fries, and beverages missing before but figured every restaurant has their bad days...was compensated by Grubhub previously, ONE TIME SHAME ON YOU, TWICE AND SHAME ON ME, NOT AGAINONLY GAVE 1 STAR SO PEOPLE CAN SEE THIS REVIEW..DO BETTER! read more

my boyfriend went in there and said 2x about no lemon pepper, the lady ignored his request and put lemon pepper on my food, im allergic to lemon but by the time we got home it was too late i had just ate something else, but my boyfriend got highly sick the next morning after eating their food read more

Very horrible service nasty attitudes doesn't even make sense to order over the phone the food wont be cooked until you get there and they are slow and its a good Chance they might forget your order read more

Horrible customer service, some of the young ladies are OK but overall no... Cooked chicken wings on the floor in pan... Yuck. Loud music. Various people in cooking area... Sanitation issues.... Mop the waiting area... Fix the ragged chairs... Do better for your customers. read more

The lobby is nasty and the cooks are using gloves but also talking on there phone while wearing the gloves. Cashier did not repeat back my order and got mad when I had to correct her about my order and gave me a big deal about changing it. The sanitation in this place is horrible and this will be my first and last time read more

I thought when I read that this place was horrible with their customer service that it was maybe a far fetched comment until I went. This place is located on the south side but that is no excuse for the rude verbatim you receive from their employees. To top everything off they discuss personal matters in front of customers and take their nasty attitudes out on the people responsible for keeping them with a job. This was wrote while I sat and waited impatiently listening to them talk about not having a babysitter cursing while making my food. I will never come here nor do I recommend this restaurant to anyone. I am a black man so this is written with no bias or stigma held against black people....#TheySuck read more

Kayla Cryer and Mildred was so nice and very enthusiastic, outstanding employees I will definitely be back .. their customer service was Absolutely AMAZING Thanks again ladies and the food was very Appetizing read more

Service is slow. Workers have nasty attitudes. It's one lady who seem like she always trying to get everything together. Jalapeño poppers was nasty as hell! Fries dry, and mozzarella sticks salty as hell! Usually my food be better but today wasn't read more

If I could give them NO STARS I would. How do they confuse or mess up a philly chicken for a fried ground beef burrito. HOW????? Seriously anyone seeing this turn around order from somewhere else, not worth absolutely anything. read more

They have the nastiest attitudes, the entire staff! I ordered nachos, got them soggy and when you ask them to remake something you damn near have to fight. And whenever I would have something delivered they would always forget my damn drink. Then I placed an order came out to 50.15 I was paying with a 100.00 they refused to take it saying it was too large. Like how can you not give out 48 dollars. The worst shit on the southside. They attitudes all shitty but the night crew seems to have it together more than the morning crew. read more

Ordered from here last Friday for myself and my coworkers through Yelp. It was not a great experience! We ordered our food at 7:00pm and it stated it would be 45-60min to get to us. Since we put special instructions I decided to call at 7:06pm to double check everything was clear to them. The lady who answered read everything back to me as it was written. An hour had passed so I called at 8:14pm and ask if our food had left. The lady says it's ready just waiting on the driver. The driver calls at 8:52pm stating she was here. We open our food in the office and our lemonades are melted where about 3/4 of the cup is now just syrup. My gyro cheeseburger had 5 small pieces of gyro meat and lettuce and pickles which weren't stated in the description that they put that on there because I left instructions on what I didn't want and had those things been listed I would've asked to not have them on there. Lastly, all 3 of us had fries and they were horrible and cold like the driver had drove with the window down the entire time!!!!!!! Food was horrible when it came and it took TWO hours just for us to get it when it said it would take up to an hour!!! We will never order from here again! read more

Based on the other reviews and the pictures of the inside of this restaurant. The restaurant is nasty, low quality, terrible worker, nasty food, and just simply not somewhere you would want to eat read more

The cashier charged me for the wrong order number, and when I pointed out the mistake she got a attitude with me as if it was my fault. I told her that I didn't like her attitude and to give me a refund. She told me that she didn't like my attitude, and they don't give refunds and a manager is not around. She gave me a refund only after I screamed and cursed at her ignorant ass. By the way, the receipt said her name was 'Lil Crystal'. This place is too ghetto for me. Never going back. read more

Horrible experience! I placed an order for delivery and paid with my card. I was double-charged. The manager, Ahmad, said the situation would be rectified. Great! 2 HOURS LATER, I called back for the food that should've arrived in "30 minutes to a hour". I wasn't aware that my order had been cancelled and when the cashier tried to get Ahmad to speak to me, he walked out! AHMAD HAS LEFT THE BUILDING! If you want mediocre food and funky service from a circus with a bad ringleader, eat here. read more

I always get Philly steak extra meat and a soda! Every time delicious. I prefer regular fries to what ever they have but it's consistently good. Since fire & ice decided to close its now my go to when I want a Philly. read more

One Friday afternoon, I had a taste for something different. So I ordered the boneless wings and a taco salad. When the food arrived, it was cold...period. The boneless wings were good even though they weren't even lukewarm. The French fries were limp and cold as well. The taco salad contained old hamburger meat that looked as though it had been cooked long before I ordered. The salad dressing in the package they sent was runny and old. I would not order food from here if I were you. If you insist though, I would order in person and see it before paying for it. read more

Well, this is a fast food place with tons of menu items. I've only tried the fried chicken(dark meat). It was less than average. I would suggest that they replace their grease more frequently as the chicken had a distinct burnt taste due to it. read more

Very horrible food. Not well prepared at all. It was sloppy and made me sick for several days. Delivery guy was rude and they did not bring what I asked for in the notes. I will not be ordering from here every again. I'm completely disappointed . read more