***Update: The owner responded and stated that their comments about me having to lose weight may…read morehave been due to a language barrier and were intended to discuss anatomy and piercing placement. However, my boyfriend was present during the appointment and heard the conversation firsthand. The comments about me needing to lose weight were made at least 5 times, which is why they made me uncomfortable. I also found the owner's use of the term "extra flesh" in his public response to be unprofessional and reflective of the concerns raised in my original review. Never once did I mention "extra flesh" so you see they literally body shame even publicly.
I stand by my experience. While my piercing healed well with the titanium jewelry I selected, the repeated comments about my body and the pressure I felt to purchase more expensive jewelry are the reasons I chose not to return.
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I originally booked an appointment here because they operate by appointment only. However, I was surprised to learn that both appointments and deposits are cash only. In a time when most businesses accept cards, Apple Pay, and other digital payment methods, this felt unnecessarily inconvenient.
During my visit, I decided to get my belly button pierced. Unfortunately, the experience left a negative impression. Throughout the appointment, the piercer an Asian lady repeatedly commented that I needed to lose weight. These remarks were unsolicited, unprofessional, and made me uncomfortable. For context, I am 5'3" and approximately 123 pounds. Regardless of anyone's size or personal fitness goals, customers should not have to listen to repeated comments about their body during a piercing appointment. I came in for a service, not for criticism about my appearance. After that experience, I decided I would not return.
Another issue I had was the constant pressure to purchase more expensive jewelry. I specifically requested titanium jewelry because I had researched it beforehand and wanted an option that is commonly recommended for sensitive skin. Despite this, I felt repeatedly pushed toward more expensive alternatives and was told I would be more likely to experience problems if I chose titanium. In my case, that was not true. My piercing healed without infection, and I was happy with my choice.
Six months later, once my piercing had fully healed, I wanted to upgrade my jewelry and visited Platinum Ink Tattoo & Piercing. The difference in customer service was night and day. The staff were friendly, welcoming, and professional. They answered my questions without judgment, made me feel comfortable, and provided a much more positive experience overall.
I was also surprised to find that both their piercing services and jewelry were approximately half the price of what I had been quoted at Eddie's. On top of that, Platinum Ink accepts multiple forms of payment, including credit cards and Apple Pay, and they welcome walk-ins, making the entire process much more convenient.
I cannot speak to the quality of the tattoo work here since I only received a piercing. However, based on my personal experience, I would choose Platinum Ink Tattoo & Piercing without hesitation. Customer service, professionalism, and making clients feel comfortable should be a priority, and unfortunately that was not my experience here.
