After over 20 years as a patient at Appalachian Eye Care and trusting them with my entire family of…read more12, this experience was unacceptable. My contact lens order was missed and I waited 6 weeks with no communication. When I finally called, I was told they had dropped the ball, yet there was still no follow up. Calling again over 2 weeks later, while wearing contacts that were no longer usable, I was met with rude, dismissive, and argumentative behavior. Instead of resolving the issue, I was repeatedly told the lenses were on backorder, contradicting what I had already been told. It then became unnecessarily difficult to obtain my own prescription. When I finally received it, the numbers were significantly different from my previous exam less than a year before, raising serious concerns about its accuracy and leaving me unable to confidently order expensive custom lenses. It has now been over two months and I still have no contacts and no trusted prescription. After two decades of loyalty and even purchasing a separate coverage through VSP Vision Care just to remain with this practice, because we love Dr. Lane, The lack of accountability, poor communication, and unprofessional treatment is unacceptable. Losing 12 long term patients may not matter, but experiences like this will matter over time. It is imperative to have good staff so your business doesn't suffer.

I saw a new doctor and a student doctor. I told them I was keeping headaches and migraines. I hated…read moremy contacts and my eyes were dry and irritated. The doctor told me to try a sample and if I didn't like them I could try another kind before I ordered a 6 month supply of contacts. I soon realized i was leaving for vacation and didn't have enough contacts. I messaged the office and asked if I could have a sample pack to get me through vacation and hopefully my eyes liked this kind and I could order them. They said no i could not get a sample unless I agreed to pay for a year supply of contacts. All they care about is the money. They could care less that I was keeping headaches from the contacts or that my eyes would drain with pus from the solution. The office manager needs to look at what the front office people are telling patients. I asked for my prescription and it took forever to get it because they didn't want me going somewhere else. I've been a patient for over 15 years and so has my kids. We are not going back.

The office and staff was wonderful. They made sure to take proper covid precautions and made sure…read moreeverything was clean. Also, they took temperatures of each person that walked through the door. I don't know about you, but that puts my mind at ease knowing they care about my health and safety!

Horrible office. Unfriendly, RUDE, and they don't bill correctly... Whatever they can do it to…read moremake as much money as possible. DON'T GO HERE!!! I would have rated with 1 star but Yelp wouldn't allow just 1 star.

Dr Farhi is smart, professional, caring, direct, friendly & has a sense of humor. She went above…read moreand beyond to ensure that we choose the correct lens for each eya. When there was a question she researched to find the latest information. Sense of humor? Read her post-operative instructions, being spoiled is doctor's orders! Her office is extremely clean and modern. The equipment is up to date & cleaned between patients. Yes, I my appointments were never on time. I decided good things come to those that wait. Dr. Farhi was worth the wait. She wouldn't be busy if she weren't so good at what she does!

Dr. Farhi and her staff are kind, caring, knowledgeable. She has been treating me for glaucoma…read moresince 2019 and I have been more than happy -- thrilled! -- with the level and quality of care I have received. She takes time to explain things, answer questions, and makes you feel comfortable dealing with difficult vision issues. The five star review is sincere; if you have concerns, and are in her area, Dr. Farhi is the doctor to see!

The staff was very friendly in taking care of my needs. Thank you I will be going back and I will…read morebe telling all of my friends of my experience also. I was very pleased with my visit.

I had an eye exam with Dr. Mays today. It was my first time doing one. It was great he and his…read morestaff were super friendly and professional. And the price was not bad at all.

Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

They are all a kind caring place to go get your eyes checked get glasses contacts whatever you may…read moreneed they find out what's wrong with your eyes. They're very kind people that work in the office. The doctors are very very well. Know what they're doing. They are excellent, and they have glasses made in their store most of the time and I love going there. I recommend them to anybody.

Waiting room packed. We got up early to arrive on time, drove two hours, and we have been here for…read morea hour and a half.

I was supposed to have cataract surgery in January, but ended up getting heart stents. I was…read morereleased in March by my cartologist to have the surgery. They told me that it was their policy for me to wait six months even though I had been released in March. They called yesterday and wanted me to come in for another evaluation so that they can get paid for two evaluations. They can't get me an appointment until September. I didn't know that an eye surgeon knows more than a cartologist. If I would take the appointment in September it probably would be another three to four months to get the surgery and by that time they probably would want another evaluation. They have a good racket going to get double paid. I wouldn't recommend anyone to go there.