Went to the Whittwood B of A center yesterday to renew some cd's for our church. I was met in the…read morelobby by Suzanne Duenas. Suzanne helped me immediately. She explained the terms and current rates available for cd's and helped me choose the best option. Suzanne is an excellent employee. She is very courteous and knowledgeable. She is always customer oriented. A big thank you to Suzanne for her help. Ron Whittemore

Angela is amazing the inlaws was having so difficulty with the teller and their bank information…read moreand she was so nice to step in and translate for them such and amazing person.

I needed to use the ATM to thin out my wallet of the small bills. Too many ones and fives! Who knew…read morethat these machines or the credit union themselves were so picky! The machine rejected some of the bills. Unsure why. Possibly the scanner couldn't read an imperfect bill. A bit annoyed to say the least. I didn't have the time to iron these bills flat and perfect so the machine can recognize the denomination. I was able to deposit most of the wad of the 30 small bills. It's a nice location in the Westridge shopping center next to Wescom Credit Union and Lane Bryant.

Came in today 05/01 and was immediately assisted by Nathan. He checked me in right away and was…read moreable to assist further with modifying my auto loan. He made the process super smooth and was extremely efficient!!! Again, I'm so grateful and blessed! I can't thank you all enough!

I just left and was the first person in line waiting for the teller. After a few minutes. another…read morewoman walked in and was waiting behind me. Then a worker came from behind the glass and went straight to the woman behind me and asked "how can I help you today" and proceeded to bring her up to a vacant window to assist her. It is so rude to not help the first person in line who has been waiting the longest.

My personal experience with this branch's customer service is excellent. My review isn't based on…read moreteller service as my dealings over the past 6 months have been by appointment. First off 5 stars to Ruben. Having had several appointments with him he is knowledgeable, professional and personable. He has had Jenny, manager , and Israel assist a few times and they also have been very professional . Thank you

The teller Jessica is very rude and unprofessional! She went another employee to whispered…read more something to then discouraged us from opening a bank account to have to cash a check. Very poor service.

I went to this Whittier branch yesterday (9/19) for the maturity date of my 3 months saving account…read morewith promotion rate. But the bank workers didn't know how to check the maturity date ？ On the same day , the bank workers from the Cerritos branch kindly and actively called me and told me that the promotion rate for the saving account was ended today (9/19). So, I had to go back to cerritos branch to renew my saving account this morning (9/20). Whittier branch didn't open on Saturday. Even if they opened I won't go there again . Two different branches with two different computer systems under one company ?

They're always nice and friendly there. There's usually not much of a line so you can get in and…read moreout pretty quick. I was joking with a guy today. Are people buying pennies and he says yeah but there's billions and billions of them so they'll never be worth anything but I need to get cash out and it was really quick and I read a deposit and it was just as quick this branch is one of my favorite.

Outstanding customer service. They always greet you when you enter with a smile and ask to direct…read moreyou for your needs. Everyone is always willing to assist you. Cindy helped us tremendously today. She went above and beyond to get to the job done. Love this neighborhood branch!

What a great banking experience. I work with the Orange branch and the San Diego branch. Opened…read moreaccounts back in 2022. The transparency with this bank exudes confidence in the banking industry. Response to emails is quick. Response to questions by phone is quick. I go on vacation and I know they will take care of any situations that arise and will alert the proper people in my organization. Personal, confidential, and top notch banking at its best. Thank you, First Pacific Bank!

My boyfriend went to cash his check that his BOSS gave him and they accused him of theft. Not only…read moredid he have his ID but he was also in his WORK UNIFORM that said the same company as the check. They called his boss to make sure it was "accurate" but we've never experienced this before anywhere.

I visited the Chase Bank in La Habra and asked the banker for new, crisp $100 bills. The banker…read moreimmediately told me that Chase hasn't issued new $100 bills for the past three years and that they had none available. This explanation didn't make sense, especially because my husband was able to exchange for new $100 bills at another Chase branch just last month during a business trip. When I pointed this out, the banker suddenly turned to a colleague and asked if they had any -- and then gave me the new bills. It turns out they did have them all along. I understand that due to graduation season, availability might be limited. But what truly frustrated me was not the lack of crisp bills -- it was the lack of honesty and transparency from the start. Instead of simply explaining the situation or checking with a colleague, I was given what felt like a made-up excuse. Only after I pressed the issue did they take action. This kind of customer service is unacceptable, especially from a bank like Chase. As a long-time customer, I expect straightforward and respectful treatment -- not evasiveness and misleading information. Chase needs to do better.

These days, I visit the bank several times for small things...Every time I go, the staff is very…read morefriendly and gets the job done quickly. In particular, I would like to thank the Korean employee Peter for his quick and accurate work.If you live in the U.S., working at government offices or banks is so boring, late, and time-consuming, right? I recommend this bank

~ Amazing Customer Service ~…read more During noon time the wait time can get over to 1 hour wait. Definitely go really early in the morning!

This may be the worst Bank of America branch of all time as a matter of fact, I urge everyone to go…read morehere just to see how bad it is. Unprofessional unwilling to assist, unwilling to answer the phone.

Training: These folks need to be trained properly and know how to use their support line. Very very…read moredisappointed. I expected more from the staff at this location.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

We came in on Halloween and at first I thought I had finally lost my mind lol. All the employees…read morewent all out and dressed as pilots. Made the entire place look like an airport. So cool! We were also helped by Ronnie. He as patient, kind and beyond helpful. Long story short- He helped add me onto my husbands account and noticed that there was a returned check from the SchoolsFirst from my work with my name on it. I hadn't been added to my husbands account yet so out of caution the bank returned my direct deposit to my work. Before I had the change to ask about it at all-he noticed and jumped into action to help. I just assumed there was nothing that could be done about it so I hadn't mentioned anything... he fixed the issue without being asked and helped me tremendously. That to me is above and beyond. He didn't have to, but he did. Highly suggest this branch. Thanks so much!

I am glad I am a member here at this credit union. They are so helpful…read morewith all of my accounting needs. Whenever I have a question or need assistance, someone is always willing and available to assist right away. I like that they are open until six pm on Friday, and they have late hours as well on Saturdays.