I've been a customer at the Marina Wells Fargo branch since 2015. The staff here is consistently…read moreprofessional and friendly, which I really value--it's a commendable quality. The location is always clean and well kept. That said, I've noticed that the teller stations often feel understaffed. Even though there are multiple teller windows, it's rare to see more than one or two tellers assisting customers at a time, even when there are long lines. I've often seen team members working behind the scenes, but the front area where we make transactions could use more support to keep things moving faster. I hope they improve the wait times soon--because the team's great service deserves a smoother process!

My mother banked only with WF for 50 yrs. 12 yrs ago when her annuity matured a staff called her…read morefor a meeting. UNBEKNOWNST TO HER THE PURPOSE WAS TO SELL HER LIFE INSURANCE. Gregory Heiser sold her a policy worth $530,000. She put $130,000 down and $9,000 per year until her death--or so she thought. They did not tell her that when she turned 90 the $9,000 would be reassessed. The new annual premium is over $45,000. She could not afford it so she lost all her money--$268,000! She filed a complaint but WF said it's in the contract. AT 78 YRS SHE HAVE BEEN TOLD. Has anyone read an insurance contract? Now at 90 all her money is gone. You would think with all the FRAUD issues they faced then and now they would make it right. They probably don't sell insurance there anymore but BEWARE!

I did business here a few times for work. Wait times were typical for a bank. I got convenience…read morechecks one time and had no issues. When my mom passed away I needed to close her account. The guy who I spoke to seemed put out by my presence. I had to wait 40 some odd days to close her accounts, their rules not mine. When the time came I went to the Monterey branch and dealt with the sweetest guy. Under the circumstances this branch could have been more compassionate.

This location can get pretty busy in the afternoon so if you're in a rush, come earlier in the day…read more The bank manager is friendly and helpful and I've always had pleasant exchanges with the tellers. I wish it were easier to make an appointment with a banker that wasn't booked out a week+. Other than that, no major complaints with this branch.

They're really nice but definitely under staffed. Wednesday after 4pm and there's only 2 tellers…read moreworking. The line was to the door. Not the first time I've dealt with this and at different times of the day. They have 5 office cubicles and only one person available. Tons of people were waiting in the waiting area. I do appreciate the drive thru ATM tho.

After 30 years as a customer I finally closed my accounts and switched to a credit union. I…read morecouldn't stand getting nickled and dimed constantly by more creative ways to separate you from your dollar. Customer service diminished to a point where I was wondering why am I putting up with this, so I was compelled to make a change.

Excellent customer service! From the manager to bank tellers, we felt important. It was like a…read moresmall local bank feeling. Kyle and Mark are especially personable and helpful. I didn't think I'd switch to Chase after being with Wells Fargo for 10 years, but service is crucial. This bank building only lacks decor... and need their windows washed. I appreciate the building and architecture of the Wells Fargo in Monterey. They have good service too, but I doubt they know who I am.

10 stars. Chase is a Big Bank so it struggles to maintain that personal banking feeling that…read morecustomers desire. One branch that is succeeding is the Alvarado St. branch in Monterey. You'd barely know it was there, as it is dwarfed by the Portola Hotel, and almost blends in with the adjacent parking garage. But don't overlook this strategically placed branch nor the helpful folks who work there. Pricilla and her boss the branch manager helped me out of a sticky situation. There is a genuine quality about these folks I think you will appreciate. I sure did. If you see Pricilla at the tellers window tell her the guy who brought her flowers to thank her for her exemplary customer service says "Hi".

There are 30 people standing in line and one window open at 10:50 in the morning so far about six…read morepeople have just walked out there is nobody at the front desk i've been a member for 32 years. This place sucks immensely. After all these years being here this place has gotten so bad. I'm gonna start looking for a new bank. Do not start an account here at Bay Federal.

I can't say enough great things about Bay Federal Bank, especially the incredible team at their…read moreSalinas office. From day one, they've been nothing but helpful, going above and beyond to assist with everything we've needed. The staff is not only professional but also friendly and genuinely care about their customers. Whether it's answering questions, providing guidance on financial decisions, or just making banking easier, they've always helped us and been so kind. We love that team so much!!

Negative 5 Stars for the multiple Mortgage Department employees who couldn't handle my external…read morechecking account number without losing a few of the numbers, over multiple calls for multiple months. The inept, incompetent customer service phone reps in the Mortgage Department here will cost you hours of your time on the phone correcting their mistakes and driving to the nearest branch to make mortgage payments that are mishandled over the phone. You also get emails threatening late payment penalties & fees after their employees mishandle your checking account number. Bank here if you want your finances messed with and time wasted.

If I could give this outfit NO STARS I would. I have been a member in good standing with Navy…read moreFederal Credit Union since 2020. Six weeks ago I tried to add my 96-year-old mother as a member, and she was denied membership. NFCU's based their denial on the Patriot Act (terrorism). I filed an appeal and re-applied for my mother to become a member and she was denied a second time. Every time I call NFCU they refuse to talk to me about it. This has been going on for the past six weeks. I wrote a letter to the CEO of NFCU, the National Credit Union Association, and the Department of Housing with regard to the denial was unjustified, discriminatory, and violated the Equal Credit Opportunity Act. My mother was trying to become a member so she could apply for a Home Equity Line of Credit on her home. My mother's home is worth two million dollars, she owes nothing to her home, and she has excellent credit. Yet despite my attempts to reach out to everyone, I have heard nothing. I even tried reaching out to broadcast news to see if they would be interested in airing my story, and so far nothing but crickets. What is ironic is despite their website inviting family members to become members they refused my 96-year-old mother. This is proof we live in one of the most dysfunctional societies of our time with absolutely no accountability to obeying the laws of the land. The next step in this process is Chaos.

I've banked with WF since the late 90s in college so I was thrilled when this location changed from…read morethe Bank of Petaluma to Wells. The manager Jeff is wonderful, goes the extra mile especially for us locals. Justin, a teller I believe, is super friendly and chatty and a lovely addition to our little touristy town. Also Gabriel is great and was very helpful and a perfect source of information when we went in to open my teenager's first account. I'm always grateful to go in and see familiar faces. There's rarely a line and as they're not open on weekends, there's usually easy parking either in their lot or on Hwy 1 which runs right past.

As a creature of habit, I'm accustomed to going to banks where it's familiar, the parking situation…read moreis known, and I'm a regular of the area. Under regular circumstances, I probably would've stopped at the Petaluma one instead of going all the way out to the tourist trap that is Pt. Reyes Station in the vacation season. Luckily, I was able to find some parking nearby. The teller was helpful; it's a friendly little bank. They have a mural depicting local history. I was able to get the much-needed funds for a picnic, all was well. A convenient location.

I had an excellent experience working with Heather Reyes at Monterey Credit Union. From the moment…read moreI approached her desk, she was professional, welcoming, and genuinely attentive. She took the time to clearly explain my options, answered all of my questions with patience, and made sure everything was handled efficiently without ever making me feel rushed. What really stood out was her level of care and attention to detail. It's rare to come across someone who combines both strong technical knowledge and exceptional customer service so seamlessly. Heather made what could have been a routine transaction feel personalized and stress-free. Monterey Credit Union is fortunate to have someone like her representing their team.

Great loan service. Gina Jimenez, my loan officer was helpful and was always quick in action or…read morereplying to a message. Zach, in the Carmel branch was also helpful with calls and allowing me to pick up the check there.

Great experience in my first visit, will be visiting again. Looking to invest in her :)read more

This is my closest branch. Everyone here is very nice. However they seem to always be short on…read moretellers? Typically one working, maybe two if you're lucky. They have updated the ATMs so you can get different denominations of bills, not just $20s which I think is cool. If you need to do business in the branch be prepared to wait, plan ahead.