10 stars. Chase is a Big Bank so it struggles to maintain that personal banking feeling that…read morecustomers desire. One branch that is succeeding is the Alvarado St. branch in Monterey. You'd barely know it was there, as it is dwarfed by the Portola Hotel, and almost blends in with the adjacent parking garage. But don't overlook this strategically placed branch nor the helpful folks who work there. Pricilla and her boss the branch manager helped me out of a sticky situation. There is a genuine quality about these folks I think you will appreciate. I sure did. If you see Pricilla at the tellers window tell her the guy who brought her flowers to thank her for her exemplary customer service says "Hi".

Just started charging me for safe deposit box. I tried to cancel the box and they are charging me…read moreanyway. Service has gone way downhill. Branches closing. Slow ATMs. This is PACIFIC GROVE, CA branch. Good riddance!

I had an excellent experience working with Heather Reyes at Monterey Credit Union. From the moment…read moreI approached her desk, she was professional, welcoming, and genuinely attentive. She took the time to clearly explain my options, answered all of my questions with patience, and made sure everything was handled efficiently without ever making me feel rushed. What really stood out was her level of care and attention to detail. It's rare to come across someone who combines both strong technical knowledge and exceptional customer service so seamlessly. Heather made what could have been a routine transaction feel personalized and stress-free. Monterey Credit Union is fortunate to have someone like her representing their team.

Great loan service. Gina Jimenez, my loan officer was helpful and was always quick in action or…read morereplying to a message. Zach, in the Carmel branch was also helpful with calls and allowing me to pick up the check there.

The problem with Bank of America is that they are worthless when there is a problem - even those…read morecaused by them. Calling customer service is equivalent to having a discussion with a houseplant. Other than reading out information that is available online, they have no authority to actually fix anything.

There are never enough tellers in any of the Bank of America branches. When I've asked about this…read moreproblem, I'm told the bank wants customers to use the ATMs for their banking needs. The branches only want to have two tellers per location. I've been in so many of their branches when I've needed to speak to a teller and there have been lines of ten to fifteen people waiting. In one branch, a lady starting screaming for a manager to notice the lines and do something about it!' What makes it worse is that while customers are waiting in line for service, there are five or six people sitting at desks working on their computers. Couldn't at least one of them stand up and actually start helping waiting customers? Or is that beneath them? I've been told, "that's the future of banking at Bank of America". I've told them that future will not include me as a customer. It's pretty pitiful.

I recently relocated to the Carmel area. Nursal Matsu and Tricia Cruz made the process of opening a…read morenew checking account at the Carmel Rancho Lane branch of Fremont Bank both very easy and a pleasant experience. Both are very professional, knowledgeable, efficient, personable, and have a fun sense of humor. All my questions were answered. The office is conveniently located near the intersection of Hwy 1 and Carmel Valley Road. I look forward to doing business with this office and highly recommend them! Thanks again for such a positive and seamless experience.

Zack at Fremont Bank in Carmel went out of his way to help us avoid an hour's drive to Carmel…read more Thank you Zack!

I would say this place needs to train their employees better they come off as rude and insensitive…read more Such harsh attitude for zero reason. I've never had an experience like this at chase just saying.

I received a refund check for a summer program that my son was enrolled in from the city of Pacific…read moreGrove, who banks with Bank of America. I went to the Monterey downtown branch of BofA. Upon entering the morgue-like large building, I waited in line and asked if I could cash the check, even though I didn't have an account because it was from their bank, I was told that there is going to be an eight dollar fee on the small check even though it was issued from a large account like the city of Pacific Grove. So I ended up paying an eight dollar fee to cash the check and waited for a while while the woman counted The rest of the money I got back from my son's summer program. I had asked if they could waive the fee because it seemed like a high amount and I was told no. It's a ridiculous amount of money to charge someone to cash a check from your own bank, it's no wonder that nobody actually banks at the large banks anymore because the last time I came into this bank was when I was forced to deal with them during Covid. I would recommend looking into online banking or somewhere less rude and Usery. Also the bank charging to cash Their Own Checks is outrageous.

Everyone was cool,lady open the door for me cause I had crutches and she was busy with someone,…read morecounter guy offer me a seat while he was busy with someone, cool dude, well when I made my way to the door the greater said have a nice day, back to you, got closer to the door, no help opening the door for me wooooow, brah, bad that I had to be on crutches, u could've made my day a little easier 09-04-24 boss go look at the camera

They steal from widows and the dead…read more When my husband died last year, they started draining his account with fees and won't let allow his estate to close the account or otherwise protect this asset. They have withheld information and failed to send notification letters and have been sending statements to the wrong location, even though they have been informed of all this. They are taking every opportunity to delay and deny, and they dragged their feet for 2 months to "investigate". I followed up with official complaints, but after 2 months, Wells Fargo claims they acted within the constraints of what's legal, and they make no mention of basic human decency. The man is dead and they are busy picking over whatever they can while keeping the family at arm's length. They refused to pause the fees while they conducted the investigation and refuse to stop or allow the estate to handle this. It's pretty clear they intend to take every last dime, and my guess is then they'll assess fees for having a zero balance, take the account negative, and then charge overdraft fees to the estate. **there are no ethical boundaries for these people**. This is the most disgusting behavior I have ever seen from a financial institution, and I'm no Pollyanna - I'm genuinely astonished at the audacity and the lack of shame. I feel like I need to wash just driving past the branch. If you work here, shame on you. Does your mother know you steal from widows and the dead?

Negative 5 Stars for the multiple Mortgage Department employees who couldn't handle my external…read morechecking account number without losing a few of the numbers, over multiple calls for multiple months. The inept, incompetent customer service phone reps in the Mortgage Department here will cost you hours of your time on the phone correcting their mistakes and driving to the nearest branch to make mortgage payments that are mishandled over the phone. You also get emails threatening late payment penalties & fees after their employees mishandle your checking account number. Bank here if you want your finances messed with and time wasted.

If I could give this outfit NO STARS I would. I have been a member in good standing with Navy…read moreFederal Credit Union since 2020. Six weeks ago I tried to add my 96-year-old mother as a member, and she was denied membership. NFCU's based their denial on the Patriot Act (terrorism). I filed an appeal and re-applied for my mother to become a member and she was denied a second time. Every time I call NFCU they refuse to talk to me about it. This has been going on for the past six weeks. I wrote a letter to the CEO of NFCU, the National Credit Union Association, and the Department of Housing with regard to the denial was unjustified, discriminatory, and violated the Equal Credit Opportunity Act. My mother was trying to become a member so she could apply for a Home Equity Line of Credit on her home. My mother's home is worth two million dollars, she owes nothing to her home, and she has excellent credit. Yet despite my attempts to reach out to everyone, I have heard nothing. I even tried reaching out to broadcast news to see if they would be interested in airing my story, and so far nothing but crickets. What is ironic is despite their website inviting family members to become members they refused my 96-year-old mother. This is proof we live in one of the most dysfunctional societies of our time with absolutely no accountability to obeying the laws of the land. The next step in this process is Chaos.

Horrible Bank. Online Banking is a joke. It's outdated & not user friendly. I had to go in to do a…read moredeposit & they gave me someone else's account print out. The Teller that helped me had a heavy Asian accent & so it made it hard to communicate (hence getting the wrong account information of someone else) just extremely frustrating banking here. I Closed my account & went to another more out together professional local bank.

I have been both a commercial & personal account customer of Monterey County Bank for over 30…read moreyears. I love the personalized attention, professionalism, and banking expertise they have given me over my many years with them. It is nice to walk into a bank that makes you feel safe & works efficiently.

Great service and very helpful. I had an amazing experience at this location. Just recently became…read morea member and don't regret it.

There really is something to be said about banking with locally owned banks. They know you, you…read moreknow them, and they take the time to give you a call or send you an email when you've made a mistake that could be costly in more than a Monetary sense. Marjorie is a lifesaver and all her staff couldn't be nicer.