Arbor Springs brought us great peace of mind that our mom was safe, clean, and well-cared for. The…read moreratio of carers to patients is excellent. We found the meals to be varied and nutritious. A physical therapy room is located within the facility. The activities and programming for the residents is really top-notch. My mom enjoyed the twice-daily activities that ranged from a baking club, games, painting, and musical activities. The activities bring so much joy to the residents. We also appreciated the frequency of service animal visits as my mom missed having a pet.

dingy common room, could use new pretty recliners, love seats, brighten it up, dingy briwn carpet…read more need more attentive workers

Our Mom moved into a new state (IA) and lived in independent living at Woodlands Creek. She loved…read morethe new friends she made, all the activities, food, and the staff. She had great care and when her health was not as good, she was able to move directly to their assisted living which gave good care & were attentive to her needs.

From the owner: Woodlands Creek Senior Living is located on Woodlands Pkwy in Clive, IA. We're dedicated to…read moreproviding best-in-class service, amenities, and lifestyle. We care deeply about our residents, which is why so many turn to us for their independent living, assisted living, and memory care needs. Get in touch with us today to see how our family-oriented, personalized approach to resident care makes us your top senior living choice.

I needed some continued care after hospitalization. I feel very lucky to have chosen Cedar Ridge…read moreVillage in WDM. Beautiful facility and very clean and modern. All staff, from the transportation guy that picked me up from hospital to being greeted at the front door, I felt cared for and comfortable. The PT and nursing staff were very friendly and professional. I'm happy to give. 5* rating. I'm hoping if I need extra care in the future I'll be there again. Even the other residents were so nice!

Not a good or safe place to take your loved ones. Management keeps leaving (6 in a matter of 2…read moremonths) The one's that are left ED & DON are the reason all other Managers have left. EVERYTHING gets swept under the rug. DON is an unprofessional Bully, who should not be in that position, and the Executive Director sits back & has her head deep in the sand. It's such a beautiful facility too, but I would never have my loved one at this facility, as long as those 2 women were in charge. It is actually very sad that Pivotal Health hasn't gotten more involved with these obviously important issues! They know what's happening at CRV, but have also turned a blind eye to it as well. Very short staffed!

Located in a comfortable residential neighborhood in a convenient location, with beautiful…read morefacilities and amenities, Bickford is a pleasure. But what really makes this place special are the delightful people ~ I can tell the staff truly care!

From the owner: Visit our Bickford Senior Living location in West Des Moines today! Contact us with any assisted…read moreliving and community questions.

Greetings Caregivers-…read more BEFORE READING this update please refer to my Review posted 7/8/2022, by Sheldon W, & for CONCERNED FAMILY MEMBER OF Glen Oaks resident Jo, Urbandale IA. - UPDATE- My wife Jo is a 67 year old female diagnosed with vascular dementia. As husband, I loving cared for my wife until her symptoms worsened. On May 12th, 2022 my wife was assessed and soon after became a resident of the Glen Oaks community in Urbandale, Iowa. (Glen Oaks is a part of Frontier Management located in Dallas TX) My review in July offered a 1 star rating with many details noted to support my opinion at the time. It has been several weeks since my initial review and TODAY it is MY PLEASURE to advise readers that Jo is still a resident. She is doing well, enjoys her care team and most important , GLEN OAKS MANAGEMENT has indeed, worked with me, & our family to address issues raised (communication is key) and I'm pleased to report "positive changes" that have remained consistant over time. To be clear family is pleased with the care Jo is receiving. And while emphasis is mostly directed towards our loved one (Jo) it is my observation that All residents appear to be monitored, and well cared for. I will add that I am at Glen Oaks nearly every day, for several hours. This is a choice because the disease is progressing and I choose to spend this time with my Jo. Bottom line -- GLEN OAKS offers residents and families a beautiful structure, well maintained building and grounds, a Top -notch physical therapy team, a creative activity director, ExCellent meals (nutritious and flavorful) and a wonderful nutritionist who listens and modifies to the needs of the resident. Director of nursing is Extremely knowledgable and brings years of experience to this facility. Caretakers are well-trained (and they love my Jo) Today, the facility appears to be well staffed. The facility director has become a Trusted and Capable support. ... But the most important point to stress here is that management has "Stepped Up" and they ARE responsible for positive changes that I am witnessing and pleased to report. GLEN OAKS is providing CARES as they should be given, and today I can and I will recommend Glen Oaks Care Center, Urbandale, IA. to you, and your family for the care of your loved one. --------posted by S & J W. on behalf of Terry E.(husband) and loving family members of "Jo"

this is a horrible place to work management. They don't know how to run the place. They also…read morethought a resident was dead. Place them in a dead body bag and then somebody found the resident in the bag alive and they were scared and had to be reported this place doesn't treat its workers well and some of the residents have broken the employees, arms and leg legs. Lisa,Jackie, all of management needs to be investigated. The workers bureau needs to come investigate them especially stupid Lisa she's not a kind person. She's a Karen and a family member of mine who there kept asking her to sign the paper and she kept avoiding because she has some kind of micro aggression towards my family member

My first impression was this is nice, then when we got bills from the facility and there were…read morediscrepancies and we called to management they said they would take care of the bill. and For whatever reasons those management people left and evidently did NOT handle the issue. We receive a threatening bill letter from company that bill was not paid 2 years ago when agreed upon because those people that were there are no longer there so its a he said she said agreement. Its our creditably that is damaged not theirs for not paying. No the facility, should be responsible even if employee leave esp. if high management positions made the agreement. My recommendation is if you have to choose them WATCH all your bills for the charges that appear make sure they really occurred an really used all those products or pills esp. for the time of being there. Staffing was low, most of the time, long waits for help when needed and private pay, skilled people were put in with long term people who were not always on the same planet as us. Not that those people could help there situation but someone trying to recover needs positive surroundings not negative situations.

Our relative needed care after a hospital stay so we investigated some facilities in our area. HCR…read moreManor Care was readily available for a tour, care and cost information. The environment was clean, bright, and new-looking. A bed was immediately available and our relative settled in and the staff went to work: performing a medical assessment, and planning for physical, speech and occupational therapies. As our relative's stay progressed, our family was in constant contact with the staff who were always available. The medical care was first-rate and adjusted as our relative's condition worsened or improved. The CNAs were incredibly capable and kind. All the staff were extremely responsive, quickly answering the call light or family's requests. Staff morale seemed high; they seemed happy with their jobs and seemed to be well trained. The management seemed involved and present. We even met the manager working the front desk on a Saturday. The business office was professional and caring. As our relative's health declined and the end of life neared, the staff helped us transition to hospice care and the same expert and kind care continued to the end. In the short six weeks our relative stayed at HCR Manor Care we became friends with many of the staff who all shared in our grief, making it feel personal, even though they probably encounter it everyday. We would highly recommend this facility for rehabilitation care and nursing services.

I just recently finished a 5 week stay at Harmony for therapy. What a great place to be if you…read more need skilled nursing care. Food was always hot and very good. Nurses, therapists, nurse aids and all of the staff were super friendly and accommodating. The therapists were all very knowledgeable, attractive and motivating. I had a poor attitude about my chances for being mobile. The way they work you, teach you and become your friends is outstanding. They helped me to change my outlook, work hard and do extra when possible. I would recommend Harmony 100% for anyone in need of skilled nursing care, physical and occupational therapy, residence care or any other available services. Every patient has their own guardian angel to advocate for them.

The team at Harmony West Des Moines was wonderful to work with. From the moment I called, they were…read morefriendly, informative, and genuinely cared about helping me find the right fit for my loved one. The facility is beautiful, and the staff's professionalism really stands out