The service was fine. The selection was terrible and they way overcharged for their vapes anywhere…read moreelse I can get a vape for $23. They are charging 30 to 32 which is insane. They're making more then double their profit after purchasing wholesale.

I recently moved back to Meridian after being incarcerated and honestly had a tough time finding a…read morevape shop that actually had good prices, a great selection, and people that genuinely treated customers right -- until I found this place. This shop has easily become my go-to spot. The staff are incredibly friendly and always willing to help with whatever you need, and Mo especially goes out of his way to make customers feel welcomed and taken care of. They've got a huge selection, really solid prices, and the whole atmosphere is super chill and welcoming. Easily one of the best vape shops in the area and I'd recommend it to anyone.

Love love love this store. Locally, family owned. Everyone that works here is friendly and…read moreamazingly helpful. Love that if I use cash I get double stamps on my punch card. And it's just a major plus that they're the only store in the valley that carry's Halo products. By far the best tobacco flavor I have ever had that doesn't taste like play-doh. I've never left this store unsatisfied. If I could give them a 10 star I would.

This store has the most amazing staff I love the variety of products offered. They always take time…read moreto answer my questions and make great suggestions. Tawnie and Connor are always smiling a fun to visit with. They offer punch cards and double punches for cash purchases.

Nothing like being new to something and get taken advantage of but I guess that's how life works…read more But please let me be make the mistake and let you learn from it. Simply, don't patronize this business. I over paid 3 times as much for the vape and then the salesperson sold me vape juice that is almost 2 years old. Not going there again.

Absolutely AMAZING shop! It is crazy organized and clean with an enormous enormous and mind-blowing…read morenumber of items for sale of all different kinds and all different price points which is so amazing! When I went in I was helped by RJ, hey RJ you're a total rockstar and I adore you thank you so much for all of your help You saved my life that day! Also apologize for not leaving this review sooner my bad. The selections of items you can get there is out of this world awesome seriously even if you don't vape you should go in and check it out because they have things for vaping obviously they also have glassware as well as kratom of all different kinds. Seriously worth going in You need to go and the price points are amazing!

Matrix Vapor on vista is the best shop in town. They always have a great selection of vapes, juice,…read moreand CBD. I go here often and have always had a pleasant experience with the employees. If you like dogs sometimes there a cute black lab to greet you

They are by far the most educated and friendly vape shop I've been to! Absolutely love this shop!…read moreThey answer all my questions and help me with tips and tricks to my vape. 10/10 you should go!

Absolutely amazing customer service personality and an extremely well vibes cant wait to go back to…read morethis specific location oh an amazing communication 10 star recommend especially their selection the best ive seen in an extremely long time with great value to the store TOP TIER VALUE DEFINITELY Must go to to understand perfectly ran store

I'm extremely disappointed with how this situation was handled…read more I bought a brand-new vape from this store only two weeks ago. The top portion, where you add the juice, completely broke and would no longer open. I brought the vape back in with the original box, and they looked up my account and confirmed that I had purchased it well within their 30-day return/exchange period. We agreed to exchange only the top portion since that was the part that was broken. I was actually trying to make things easier by not asking them to replace the entire vape. I left the store, put the replacement top on, filled it with juice, and immediately started getting a "bad atomizer" error. I went back into the store within about 10 minutes and asked if they could help determine whether the atomizer or the replacement top was defective. When I set the vape on the counter, it also started leaking juice everywhere. What was especially frustrating was that the employee seemed to have very little knowledge of how the vape worked and had to call her boss twice just to find out whether she was allowed to do anything regarding an exchange. We have been customers here for years and have purchased probably six to eight vapes, possibly more, along with spending a significant amount of money on other products. For a business we've supported that much, I find it incredibly disappointing that they would not simply honor their own 30-day policy and make the situation right. Again, I wasn't even asking to return the entire vape initially -- I was trying to work with them by exchanging only the defective part. Unfortunately, this experience showed me some pretty poor customer service and business practices. After years of shopping here, we will not be going back.

Good selection of juices and hardware, and excellent staff/service. Very attentive and patient, and…read morealways greet you right away when entering the shop.

Service is 10/10 Accountability 10/10…read moreMicah the manager was extremely helpful, and took responsibility for a few issues that have come up.

No punk rock blasting your ears out. No flashing lights…read more No wannabe weeders No tatooed freaks Just decent, knowledgeable, helpful staff, ready and willing and able to help shake the cigarette addiction. These people know their customers and know how to take care of them. I highly recommend

Hands down one of the best vape store due to its friendly and very knowledgeable staff. Felt right…read moreat home at the store unlike the other vape stores I been to. I have been struggling to quit smoking for a long time and tried multiple times to quit by switching to vaping without any success. When I explained that to one of the guys working there; I was very impressed with his understanding and knowledge of the subject and he was able to show me different products to try and explained the differences in each products. I felt absolutely no pressure or rush to buy anything and he was able to clearly answer all questions I had. I left the store with this newfound motivation to quit smoking and a sense of pride from buying the right products. I am proud to say that I haven't once smoked since stepping out that store. I highly recommend checking this store out if you are looking to quit smoking by switching to vaping, and also for all of your vaping needs too.

I have an injured ankle and ca't walk very far. I called, and Briana looked for the juice I wanted…read more She put it on hold for me. I appreciated that so much!

Amazing place to get vape and hookah and some groceries if your up to . Great owner , friendly and…read moreprices are the best in town . I rather drive extra few miles to him than closest store nearby. Definitely recommend.

Looking to purchase a reusable vape and Jake was incredibly helpful, he listened to exactly what I…read morewas looking for and nailed it, I was happy with my purchase unfortunately I thought I had filled up the cartridge too much and broke it. I came back and spoke with Jake who immediately knew it was a faulty battery and replaced the vaporesso with a new one. Thanks for your assistance and I'll be back when it's time for more cloud nine9

We have visited many vap shops and Vapor Lounge by far has the best selection and prices of any we…read morevisited. The customer service that Tucker provided was exceptional and exceed our expectations. Our overall experience was fantastic mostly due to Tucker's knowledge of the products. I not only purchased one but two mods I'm delighted with both. I would highly recommend this shop to anyone and will be frequenting it anytime we're in Boise.