Regardless of past experiences, this shop is amazing always has been and they owe everything to…read moreCraig Williams. He makes the experience fun and enjoyable and honestly, he is the only reason I will be coming back.

Nothing like being new to something and get taken advantage of but I guess that's how life works…read more But please let me be make the mistake and let you learn from it. Simply, don't patronize this business. I over paid 3 times as much for the vape and then the salesperson sold me vape juice that is almost 2 years old. Not going there again.

It's taken a minute to soak in the professionalism and the true spirit and meaning of management in…read morethe tops of this company. (Good lord I hope i spell this correctly) Rachelle, the district manager more than understood my complaint. Talk about forward thinking, this woman took it above and beyond bringing not only resolution to my issue but made it an opportunity to create a better shopping experience for everybody by eliminating an awkward shopping experience and eliminating some pressure on employees. I'm practically at a loss for words. I'm a previous manager of a restaurant with high level expectations in customer service and this district manager can see an issue and deliver the highest level of resolution. I give my greatest level of gratitude and respect for her management abilities. If you want your business to thrive this is the road of leadership you should follow. Best, Heidi Hiatt

I loved getting my smokes and such from this company. I spent quite a bit money every time I went…read morein. However, I purchased a disposable CBD cart on Friday Oct 10th, 2025. I went out to my car and opened the box. Immediately I saw that the mouthpiece was busted. In little pieces. I immediately went back in and informed the employee. He called the owner or store manager and to my surprise, I was told I had to contact the manufacturer and it wasn't their problem! Then the employee makes the following statement, "I'm really sorry. We're supposed to open them in store so you can see them because they are not returnable!" Unbelievable! I told the employee the owner was a f ing clown and I would take my business elsewhere! I then was approached by a former manager who told me the owner was a terrible person! If you want to get ripped off, go to tobacco connection on Ustick and Cloverdale! Also, when an item says not for individual sale, are you supposed to ignore that and sell said items individually? I'll.be your huckleberry....let me look into this. See, they make a lot of $$ selling cigars individually yet on the outside of most boxes, it states not for individual sale. If it's not allowed I'll be the concerned citizen and make a phone call! The employee did not do his job! The owner or manager is illiterate and clearly has no problem stealing from people or should I say, selling garbage products that are broken and not provide a refund to the customer. I went back in 3 minutes after walking out. I didn't even leave the property yet the broken $20 CBD cart I was sold by an employee who clearly screwed up is non returnable? GO TO BIG SMOKE! LESS EMPLOYEE TURNOVER,BETTER PRICES, BETTER PRODUCTS AND THEY STAND BEHIND THE PRODUCTS THEY SELL TO CUSTOMERS! YEAH, ITS OUT OF MY WAY BUT TOBACCO CONNECTION CAN SUCK IT!

I recently moved back to Meridian after being incarcerated and honestly had a tough time finding a…read morevape shop that actually had good prices, a great selection, and people that genuinely treated customers right -- until I found this place. This shop has easily become my go-to spot. The staff are incredibly friendly and always willing to help with whatever you need, and Mo especially goes out of his way to make customers feel welcomed and taken care of. They've got a huge selection, really solid prices, and the whole atmosphere is super chill and welcoming. Easily one of the best vape shops in the area and I'd recommend it to anyone.

The service was fine. The selection was terrible and they way overcharged for their vapes anywhere…read moreelse I can get a vape for $23. They are charging 30 to 32 which is insane. They're making more then double their profit after purchasing wholesale.

Out of all the Vapes I gone too, this was by far the best experience. Cameron was awesome!! Very…read moreknowledgeable and kind. I'll make the drive to come back to this location.

This store is great, I'm a big fan of Pod Juiceread more

The owner of this establishment will try to tell you that their used car salesman tactics are…read more"Extreme Customer Service". I have literally walked out of here when trying to buy a vape because the employees were so pushy. I'll hear lines like "stock up, tariffs are making these prices go up" or "those have been discontinued, buy them all now". Last purchase I made was for a refillable vape after having bought only disposables for years. The employee seemed so excited to be making a sale that they sold me the wrong coils and the wrong juice. I've decided never to shop here again. This is a shame as I prefer to support local businesses but I simply won't deal with the shadiness anymore. That, on top of way better prices online and less likelihood my order gets messed up.

Love this Vape Loft, Cassie is so kind and professional…read more Only vape shop I will support! Sharlet Pickering

I have had good experiences up until today... I went in to get a different twist knob for my torch…read moreand the manager was in there. He warned me there was glue that made the screw stick and to cut the plastic off and use pliers to remove the screw. I did EXACTLY WHAT HE SAID and The head of the screw twisted off the rest of it leaving the end of the screw in my torch and no way to get it out. As a business owner, if I gave someone instructions that resulted in a broken unit I'd replace what I could for them or attempt to make it right in some way. NOPE!! He referred me to go buy a special tap and die set from the hardware store and that he couldn't do anything for me... GO TO HIGH MOUNTAIN SMOKE SHOP, GO TO YEE OLD LANTERN, HELL DRIVE TO ONTARIO... JUST GO ANYWHERE BUT HERE!! there is no loyalty to the customer whatsoever AND THIS IS THE LIMITED VOLCANO RED EDITION... can't even find them anymore!! Way to screw a loyal customer. I'll come cash out my 460 points and go somewhere else as long as I'm in Idaho

Friendly staff, cool spot, fair prices. Love having this place right here on the bench. So…read moreconvenient!

Good selection of juices and hardware, and excellent staff/service. Very attentive and patient, and…read morealways greet you right away when entering the shop.

They were good up to a certain point when I told micha the manger that my my vape have having…read moretrouble charging and he refuses to sell me a new device. Will I get anything from them no probably not will i recommend matrix Vapor to anyone maybe but overall I'm just gonna take my business elsewhere

I had a great experience shopping here. The atmosphere was chill and inviting and the guys who…read moreworked there were friendly. I got to try samples to make sure I was getting something I was going to like and the guy gave me a great deal on the juice I bought. I would definitely recommend 2 Bros Vape to any of my friends. I will be going back there for sure

I really like the MOD you sold me very pleased with my purchase. Great selection and awesome…read moreconversations make for a place that has my future business.