They have competent doctors. However the wait time for an appointment sucks…read more And they don't seem to follow up on referrals very well.

This clinic is great to it's patients. Great Doctors. Dr. Elizabeth Caskey is excellent. But they…read moreare not accepting new patients and they are a very busy clinic. It's not hard to wait to see the best. I'm writing this because they don't deserve the low rating.

terrible service. extremely difficult to books appointments. often weeks waiting. often…read moredisconnected after long times on hold. scheduled appointments up to an hour late. support staff have even forgotten about me in the waiting room. the Dr is overworked and has expressed frustration over poor support staff.

I was there at 0630, by 0715 the lineup was already long. Well after 0830, a man In jeans comes out…read moreto say only the first 10 people will be seen. By 0900 he comes out again Saying"I have bad news; the Dr may not come because he's father in law from China may have to go to the ER" The man said he would update us in 15 min. After 0930 he comes out to say the MD is not coming. From the reviews which unfortunately I didn't read beforehand, said a few days before another Dr. was a no show. I'm told Walk In Clinic physicians are paid a fraction of what they deserve. Thousands of people have no family MD so why are walk-in Clinic Dr's not better compensated?? If they were, these Clinics could be better staffed and more sick patients could be helped. No wonder our ER's are overflowing and our health care system is crumbling!

This office never updates their website. You never know if it open or if it's appointment only or…read morewalk in. This place is a joke

I had no issues and only waited for about 30 minutes. I think a lot depends on when you arrive. A…read morelot of these negative reviews seem to be a few years old. John L.

had a very upsetting experience at this clinic. During my visit, I became frustrated and raised my…read morevoice because I felt I was being treated unfairly. However, I did not believe I made any threats. Despite this, the police were called, leaving me feeling humiliated and distressed. I also have video evidence relating to this incident. I challenge the clinic, including Dr. Chan, who was scheduled to attend to me, to preserve and produce any CCTV footage so the events can be reviewed in full. As someone living with medical conditions, I left feeling that I was not treated with dignity or compassion. I believe I experienced discrimination, and I intend to pursue the appropriate avenues to have this matter reviewed. This experience has completely eroded my trust in this clinic. I was also reminded of a previous incident involving my younger brother, who has a physical disability, where our family felt he was not treated appropriately. Based on these experiences, we will be seeking care elsewhere. What was requested was my OHIP card and I presented a copy on my phone as that is what I have always presented even on the first day I registered at this clinic. It is also what I use at ER and all walk in clinics and have never had issues.

Fast food medicine, they just want you in and out under 10 minutes. I wish the local McDonalds was…read moreas quick. I've had better quality care in a third world country ,

I have been a patient at this Clinic for 30+ years, since my children were small. I hold Dr…read more Edirisinghe in high esteem. Any other providers have also been good ( Dr. Lunney was great as well). I do agree that reception can be challenging. ( I was once considered a No-Show when I was actually a few minutes late due to a detour on the Highway, and I was seeing an NP, who was quite terse and unfriendly, though she did see me.) Despite these "flubs" my daughter and I continue to use the clinic even when we have moved away from Kanata.

I only got to this clinic because my doctor practices there. I really like my doctor, extremely…read morekind. I don't know why the receptionists are so rude there, especially one lady. It was impossible to ask a question, I felt that she just wanted to get rid of me. Couldn't finish my sentence, couldn't get any answers, couldn't ask for help. Totally incompetent and unprofessional.

I've been an Apple Tree Clinic fan for the last few years since I can never get in to see my…read moredoctor.....the app is great for checking wait times, but they can be long so it's hit or miss - but they have been great. I was told to visit the Barrhaven location of activecare, great doctors i was told. There was a very small lineup, 3 people i think - i was quickly brought to a room (high blood pressure reading) and the doctor was quick, prompt, friendly, and ordered the proper tests right away......and best of all apparently she's taking new patients :) It's tough to find a good doctor nowdays.......but i will say i have a number of friends that live in the states and always ask me about our healthcare.......with Obamacare getting traction.......and i must say we have some of the best healthcare available in this country. Thank you, 20 of 30