I was very nervous leaving my car to get fixed at a dealership because of horrible experiences in…read morethe past. However, I was shocked by how amazing the service was. Not only did they honour everything they promised to fix, they also had it all done in about 4 hours. I was so impressed with how well I was treated and how amazing of a job they did. Richard dang went above and beyond. I explained how impressed I was with everything and he responded very humbly saying he was doing his job. What a great job it was. I will be telling all my friends and family to go here to get their car serviced. I will be coming back! Thank you for a wonderful experience.

After confirming the final price by telephone, when my 80 year young ladyfriend arrived the…read moresalesman began pressuring her to buy addons to the point that she left and bought a new car foe cash elsewhere. They did apologize after the fact but meanwhile she formed a very negative attitude about this dealership and the NO PRESSURE outlook that it tries to suggest.

Update: Service Manager (Ammar Ahmed) replied me to explain the issue what happened and offered to…read morereplace those connectors without any charge. As West Coast Toyota had acknowledged the problem and resolved the issue, i am very much happy to continue my business with them. After that visit, I went to West Coast Toyota two times and received outstanding service from them. On January 9, 2026, I visited West Coast Toyota to replace the intake camshaft timing gear assembly on my 2013 Toyota Venza AWD (2.7LT). The repair was done well, and I'm satisfied with that work. To perform the job, technicians removed the ignition coils, breaking 2 out of 4 black clips (photos attached). They sealed the ignition coil clips with melted plastic but didn't inform me. I discovered this at home after pickup and left a voicemail for an explanation. Mehdi called back, saying the technician was off until Monday. On January 12, 2026, they'd follow up. Receiving no call by 10:30 AM (service opens at 8:30 AM), I went in person. Another advisor directed me to wait for Mehdi. Mehdi consulted the technician and explained the clips are fragile due to the car's age, and the seal is an improvement. I disagreed, noting many older cars have intact clips. I mentioned my plan to replace spark plugs at home, now impossible due to the seals, forcing me to use the dealership for this easy work. I requested a discount for their spark plug service; Mehdi refused. I pointed out the lack of notification or invoice note. He said he wasn't present at pickup, so he does not know anything. He suggested speaking to the service manager, but the manager was absent that day. There was no admission of fault, which I found unprofessional for a reputable Toyota dealership. Mistakes happen, but customers should be notified to avoid surprises and build trust. Otherwise, it raises concerns about other undisclosed issues. With no choice, I booked a spark plug replacement appointment without any discount. By the way, I'm happy to service there but disappointed by the careless handling--perhaps due to the car's age or for not purchasing the car from them. Service departments drive significant business, so customers deserve better. I anticipate a generic response asking for details; I'll email them. I will update my review according to the response I receive.

If you are WHITE, this dealership is just like any other dealership to you…read more If you are ASIAN, this dealership will still take your money, but patronize you every step of the way. From sales to finance to service.

I had a great experience with the manager, David, and my saleslady. they were really very easy to…read morespeak with, friendly and fair. when my new ( used) car needed a part they gave me a great loaner car until mine was ready. I truly recommend them as my experience was completely positive

Definitely would recommend the service side of Maple Ridge Chrysler Jeep Dodge, Ram…read more James, the lead service advisor, and Roger, the diligent mechanic, solved a computer module issue that had created different warning signs on the dash, including air bag, which was unnerving. Roger tracked down the issue and the dash is now clear. Kudos to Roger and James! I would NOT recommend the sales side of Maple Ridge Chrysler Jeep Dodge Ram! While waiting to get the service done, we met Melina, who came to meet us outside and discuss a future need we have for a fleet of trucks. There were several sales guys huddled around a computer at the front desk and didn't acknowledge us. She is definitely the person we want to purchase from because of her personable and professional demeanour. THEN, a couple days later, we went to see Melina, to further discuss those trucks, Maple Ridge Chrysler Jeep Dodge Ram fired her for "not being productive enough". I have a suggestion, fire the sales guys loitering about because they were not being productive either. We'll be visiting her at her new company and whomever gets her will be very fortunate! .

If I could make this a negative star rating I would. Beware, do not trust the service team, they…read moreare not there to help but to get as much money out of you and rip you off! I have to share an experience with you all. My son, bless his heart had a moment where his brain left his body. He had been told he needed to "top up the oil" on his 2022 Jetta GLI, instead of adding a quart, he added 6. Yes, he overfilled the oil. He realized his mistake immediately, once he turned on the vehicle. He did not drive it, as the check engine light came on and the vehicle had smoke coming from the exhaust. He was in the parking lot of Canadian Tire in Maple Ridge where he had bought the oil. He called seeking help, we advised him to get the car into a service bay there and have them drain the oil. This was done, the vehicle moved approximately 50 feet with too much oil in it. Canadian Tire advised him, its still smoking maybe let the oil burn off. The check engine light was still on, so we were concerned. Across Lougheed Highway in Maple Ridge from the Canadian Tire is the Volkswagen dealership, we thought, best have a brand specific mechanic take a look at it. We took the vehicle, now overfill drained, fresh oil across the street to the dealership. This was Tuesday August 5th. Left the vehicle at the dealership as service was closed for the day. The next day, no help, was told we didn't have an appointment so not a priority, understood. They said the service light was not flashing so if we needed the vehicle we could take it as it was ok to drive. The day after that, Thursday, in the afternoon they start to look at vehicle. There was no further update on Thursday. Friday morning no call or update, I call and leave a message and send an email. Then at 1pm Friday I receive a text message with recommending additional service. The recommendation was "Cylinder Block Assembly - Engine - Connecting Rod: disassemble engine to inspect. - QUOTE - $23,237.87. The check engine was not flashing, the dealership told us it was safe to drive, but then quotes $20K+ for repairs? I wanted a second opinion, so on Monday August 11, I went to Maple Ridge Volkswagen, paid in full for the diagnostic work and advised I would have a tow truck come to pick up the vehicle the next morning. I confirmed the name of the towing company and was told by the team at the service counter, no problem. I contacted a mechanic who we have used in the past, he made the arrangements for a tow company come to pick up the vehicle and bring it to him. On Tuesday when the tow truck tried to retrieve the vehicle, the VW dealership would not release the car stating it was not paid for. This was not the case. The tow truck driver wasted over an hour of time arguing with the VW dealer to get the vehicle released until a staff member finally said oh yeah that is paid its good to go. We were charged extra for the wait time. The Jetta was taken to our mechanic who inspected it, cleaned the airbox, PCU, intercooler/intake tubes, replaced filters, reset service and check engine light. Advised that he could not find any damage, yes there was some oil overrun, but it was now cleaned and flushed out. He believes that a couple of good drives and the little remaining smoke will clear. Total cost, which included a $160 tow from our mechanic $946.40. Wednesday my son drives this vehicle to work, approximately 20km, no issues, no smoke no lights no problem. Now two months later of daily driving an no issues, no leaks, no lights or concerns. I have to ask, why would Maple Ridge Volkswagen quote repairs at such an excessively high amount? Where they just trying to take advantage of someone in a bad situation? What was the intention here? After contacting the dealership (General and Service Managers) and VW Canada the Service manager reached out to me. His explanation was that they were busy and this was simply a lack of communication. I am not sure how what we went through could be considered simply a lack of communication? To me they either were hoping I would blindly accept the $20K quote or say scrap the car we cant afford that and then clean it up and sell it on their lot. I don't know I am just assuming. Maple Ridge Volkswagen did refund me the $207 for diagnostics that they charged, since they "wasted my time". I do think they should have also covered the cost of the tow to the shop, if Maple Ridge VW had actually inspected and fixed the vehicle the tow would not have been necessary. Only because of Maple Ridge VW trying to rip us off that we had to go to another mechanic. I wanted to share this, many have heard mechanics will rip you off - some will, others will not. Get a second opinion. I will recommend Precise Automotive on King George in Surrey to any and everyone - Andrew - thank you for helping us out and not taking advantage of us. And most of all stay away from Maple Ridge Volkswagen if you don't want to be screwed over!

Last year I had weak AC (not even cool air coming out) and a drivers seat that no longer heated…read more(for use in winter). Took it to VW service. Was charged over $400 and told by the shop manager, the seat needed a new element (cost crazy $'s) and the AC compressor was failed and $1800 to replace, said they checked everything on the AC and it must be the compressor. So this spring, I found a local shop (in Coquitlam) to look at the AC, they checked the AC coolant and found it to be 66% down in coolant. They topped it up, put in a dye to check for leaks, charged me just under $400 for the work and the AC have been blowing so cold I have to turn it down!!! I will never use this dealership for service and even think of buying any car from them!!! I will let you who read this, decide what you think is going on at this dealership.

My experience with Titanium Autogroup in Langley…read more About a week ago, I contacted Titanium Auto Group about a vehicle they had listed. After negotiating a lower price, including taxes and fees, the salesman had to get approval from the sales manager, who then needed approval from the owner. The salesman later confirmed that we were good to go. With an agreed-upon price, I scheduled a pre-purchase inspection for $200. The inspection revealed that the front tires had only 35% life left, there was damage to the rear and roof glass, and the vehicle did not include a charger. When the inspector attempted a test drive, the dealership had vehicles blocking the the vehicle. Despite agreeing to move them, they took far too long, and the inspector ran out of time. Fortunately, hewas Kimd enough to return the next day to complete the test drive and finalize his report. Since the vehicle did not meet my expectations due to balding tires, no charger and roof damage, I requested that the dealership replace the front tires, include a charger, and fix the roof damage. Agreed to fix the damage, but stated there wasn't enough margin in the sale to cover the costs for the charger and front tires replacement. Although disappointed, I agreed to proceed without these items. Before heading to the dealership to place a deposit, I confirmed the agreed-upon price. The salesman responded, asking where I got that figure. I reminded him it was the amount he and his sales manager had approved. He then admitted that, after speaking with a higher-up, they decided the price was too low. I was shocked--I had already paid for an inspection based on their verbal agreement, and neither the salesman nor his manager had mentioned that my offer was not fully accepted. In fairness, I requested reimbursement for my $200 inspection fee, but they flat-out refused. Bottom line: Be very careful when dealing with this company. Get everything in writing, or they may back out of an agreement. They were unwilling to honor their word, and I would not recommend Titanium Auto Group.

getting the financing was great but the Radio went on my truck when the deliver guy was driving it…read moreto me and i have been calling the titanium auto group for over 6 weeks i was told Bob would have this resolved in a timely manner .. so in still waiting. the radio resets every 4 min its really disappointing

only replaced the small part that cost $490 with labour. Could have replaced the whole compressor…read moreand charge $1500 and up as I was quoted somewhere else when I had service done. They tested first and pressure tested again afterwards. These guys are honest!

I'm like most people, when I spend money I want the best quality possible. I got the best quality…read more here, Scott was not only nice, and professional he was very informative about the service and what I should do going forward to take care of my A/C. If your looking for a place that will take care of your car, have great customer service as well as a good price, this is the place you should take your car too. Going forward this will be the only place I take my car for my AC service.

We found buying a car from here to be a pleasure. Staff are…read morevery friendly and helpful. No sales pressure and very interested in providing details about their vehicles. We liked that they take care to make sure the cars are thoroughly checked, and that we knew as much about the vehicles as possible to help us make our decision. We highly recommend Cypress Auto Brokers.

I just had to come and do a review of Cypress auto brokers. I'd honestly thought buying a new car…read morewould be fun!? But after a solid month I was so tired of the high pressure sales, I was seriously thinking of just using transit. But Then I came across Cypress. They're a bit hidden on a one way street past Canadian tire. First off they had a car that I was definitely interested in, but they were super laid back and didn't use any of the usual high pressure sales tactics. I actually went back 3 times before making my decision. Each time Zabi and Aaron were both excellent. Offered me the keys to take out the car each time I went back. They had the car proof reports, a complete inspection already done and the car was clean and detailed. I made the leap about a week ago and couldn't be happier with my choice. I've been enjoying my new ride. I noticed the second set of keys weren't working properly and another little issue with the passenger door not locking. They made me an appt to bring it in on Saturday and have the issue fixed. I couldn't be happier that I chose Cypress to do my business. I love supporting our local businesses and I'd highly recommend that before you make a decision on your next car/truck that you stop by and see them. Don't forget to tell them that I sent you!

I highly recommend this place as they made everything super fast and easy and were very receptive…read moreto all my questions. I spoke with Gurlal and he was super nice and went above and beyond to make sure that I had everything I needed. We noticed a few things that needed to be touched up with my vehicle and they went above and beyond to make sure I had everything fixed. They even offer coffee and water while waiting and have a very nice waiting area. I got into a car accident so I needed to transfer my old insurance to the new car and they made that process super fast and easy as well. We had a bit of a miscommunication about the dates I would be coming but they quickly fixed that and were very accommodating. I highly recommend going here as they made my experience a very enjoyable experience.

AVOID BASANT MOTORS AND SHOP ELSEWHERE…read more We purchased a 2018 Black Nissan Pathfinder (VIN 5N1DR2MMXJC667699) from Basant Motors, only to discover it had a blown engine. Do not buy this vehicle as it is still on the lot. Dealers have a legal responsibility to disclose major system failures (engine, transmission, A/C, electrical, etc.), but Basant failed to do so. The issues began immediately and weeks later we found out the vehicle required a completely new engine. Lack of transparency: Either Basant didn't inspect the vehicle properly or knowingly sold it with significant issues. There were yellow markings, on several of the engine parts, suggesting prior repairs. The sales rep told us this is what they do as part of the vehicle inspection. Yet no other vehicles had these markings. A third-party mechanic explained to us that this is an industry trick when they reassemble the engine to engine it is reassembled properly. Refusal to refund: When we requested a refund, Basant refused. After lengthy discussions, they offered to find us a replacement vehicle at a "significant discount" but repeatedly tried upselling us on luxury options well beyond our budget. Delay tactics: Over two months, they made excuses, had us come in to view vehicles that weren't on the lot, and delayed resolution. When they finally claimed the Pathfinder was repaired, they failed to provide details about the replacement engine's origin. This lack of transparency destroyed our confidence in their workmanship. We consulted a lawyer, but since Basant Motors had repaired the engine, we no longer had legal grounds to pursue a case. It felt like they deliberately delayed and made excuses to prevent us from purchasing a different vehicle until the repairs were completed. In the end, we chose to buy a a different vehicle from them because they refused to provide any details about the replacement engine in the Pathfinder or give us a refund. Things I learnt the hard way: 1. Always get a third-party mechanic inspection before purchasing. 2. Confirm details like the number of key fobs and perform a full walk-around inspection before finalizing the price. 3. Insist on viewing car comps and Carfax reports during negotiations. Insist that they turn their monitors so you can see what they are viewing. We purchased our own car fax histories and what we were being told did not align with our reports. 4. Avoid purchasing their extended warranty, particularly if it's through Assurant. Many independent and smaller mechanics won't accept work covered by extended warranties because these companies rarely pay out. In our case, none of the repair shops, including major dealerships in Maple Ridge, Langley, or the Tri-Cities, had even heard of Assurant. This effectively means the warranty is only usable at Basant Motors, and even then, Assurant often refuses to cover the work--leaving you to pay for repairs out of pocket. 5. Carfax reports only provide the total cost of repairs on a vehicle without detailing the specific work done, making it challenging to make an informed decision. 6. Basant increased vehicle prices right before showing them to us. Using cargurus.ca we were able check price histories, view their changes and easily view cost comparisons. 7. Vehicles on their lot often seem overpriced compared to similar listings. You'll notice price drops after 128 days, which may help with negotiation if you're still considering them. Bottom Line - Basant Motors' practices are misleading, and their customer service leaves much to be desired. Protect yourself by shopping at a franchise dealership that follows guidelines set by the Vehicle Sales Authority of BC. Trustworthy dealers value their customers and are transparent about vehicle history and repairs. Instead, consider visiting Sam next door at Applewood.

UPDATE: I was put in touch with Scott Jones, owner of West…read moreCoast Mazda, who sincerely apologized for the handling of this simple issue. He has taken tremendous steps toward rectifying what happened. They are fixing the car at no cost to me and reimbursing me for the costs I incurred while stuck in Kamloops. I have also received a personal apology from the person mentioned below (I agreed to remove his name as a means to rectifying the situation) and feel that hey have gone above and beyond to fix a really bad situation. I encourage everyone to deal with Scott Jones if you can. I've changed my rating from 1 star to 3. ORIGINAL POST (redacted): [redacted] at West Coast Mazda spoke down to me and told me to "listen" when I tried to argue my case. Never ever go here. [redacted] claims it takes hundreds of thousands of deadly or potentially deadly incidents to get parts recalled. Only concerned with their bonuses, I'm sure. Went to [redacted] to deal with a catastrophic manufacture defect in a car they sold my husband and I. He tells me tough cookies. Your warranty is up. They say it's a used vehicle (we bought it at 2 years old) and despite the "certified pre-owned" stamp of approval (an up charge) they cannot guarantee the state of the cars reliability. All over a $400 fix. This wasn't a warranty issue. Absolutely no sympathy whatsoever that my husband and I could have gotten into a major accident. He tells me to call Mazda Canada. They won't even answer the phone. Says he would call 2 days ago. Still hasn't called. So much for customer service.

My daughter purchased a 2017 Mazda 3 from West Coast Mazda and has taken her car there for…read moreservicing ever since. I went with her last month and ended up coming home with a 2020 Mazda CX-30. There was no pressure and i was very impressed with the whole process from sales to finance.

Excellent service all around!…read more I brought my SUV in to be detailed, and arrange to have it sold. Joseph was very helpful guiding me in selecting appropriate service options. He also gave me a discount and added an engine steam cleaning service at no extra cost. The results looked as beautiful as new. He carefully photographed the car for sale and documented the few flaws that could not be corrected without more detailed work. Best of all, he sold the car at my asking price within a week! I plan to sell another car soon, and I will definitely choose this business again.

Can't find anywhere better to take care of your cars! Been with them since 2014 and I couldn't be…read morehappier