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    West Coast Kids

    1.9 (88 reviews)
    Open 12:00 pm - 5:00 PM

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    Raymond O.

    How can you resist buying items when they're for your kids? Well, when you see the prices and the lousy return policy, it's not that easy to resist. :) Canadian consumers don't have much protection when it comes to purchasing rights. So it's best to keep a clear perspective on what you want and what you need before plunking down on more stuff that usually last a short while before it's replaced or outgrown. West Coast Kids in Richmond basically carry the same items you find in specialty baby and kid stores around the greater Vancouver area. The edge is in finding a store with the best customer service. One that will take the time to help you decide, than sales talk you. My first time in going here, I didn't find either of this from the store. The next two visits were getting better. The salespeople became as helpful as they were friendly from the start. My gripe is that the organization in this store is cramped and all over the place. There are cribs on the lower level as well as the upper level. This store definitely needs an overhaul to encourage a better shopping experience. It's best to check out their website and pricing first so you can make a list of what you want to see in person. Once you go there, it's hard to remember what you need when you basically will want everything.

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    Review Highlights - West Coast Kids

    After a horrendous experience at the Granville St LussoBaby, we decided to drop by West Coast Kids to see if they a crib and dresser set for us.

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    West Coast Kids

    West Coast Kids

    1.9(148 reviews)
    6.0 kmRiley Park
    $$$

    This place is famous for having bad online service and not keeping track of what's in stock. That…read morereputation extends to the store as well. You can call and ask if they have something in stock, be told yes, come in to pick it up and drive here to find out they didn't have the item at all and haven't had it for months. If you could trust them to tell you what they have in stock, this could be a nice store to grab something from if you have a baby emergency. As it is, if I know I need something in advance, I can buy it cheaper online and have it shipped to me, so this store doesn't seem to have much of a point.

    My wife and I ordered the Kiwi Plus Power Glider Recliner with Power Headrest (Boucle) from West…read moreCoast Kids over 9 weeks ago. The website clearly stated shipping would take up to 6 weeks since it's a special order. That was fine -- we understood and planned accordingly. What's not fine? Zero updates. As we approached the 6-week mark -- nothing. No email. No call. No proactive communication. We gave it more time. Now it's been 9 weeks. Our baby was born 4 days ago. We are exhausted. My wife is recovering, in pain, and breastfeeding around the clock. A proper nursing chair would have made a huge difference during this time. Instead, we have nothing. And no answers. Every time I called, I was told they had "no information" and "no updates from the supplier." How are you selling high-ticket items without having visibility into your own inventory or supplier timelines? How does a company take thousands of dollars and provide zero accountability? No manager reached out. No escalation. No ownership. Just vague responses and indifference. Do not buy from here. They've lost us as customers permanently, and I'll be making sure friends and family know exactly how this was handled. Unacceptable.

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    West Coast Kids
    West Coast Kids
    West Coast Kids - ALTO Crib.

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    ALTO Crib.

    West Coast Kids - baby_gear - Updated July 2026

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