I had a huge issue in 2021 with this company over a receipt. I was verbally assaulted by her insulting my appearance, my age and telling me to caution myself or they would come after me. She called the RCMP and they sided with me because it was stupid for just getting a receipt... 3 years later I was contacted to be sent a receipt because it was new management. It is the same person that assaulted me so yet again she is lying to customers. She has put under new management so that you think these reviews are old management. They are not, it's still the same woman that hasn't been sending receipts to all these customers and being rude and unprofessional. She said I was not assaulted. I consider the verbal abuse verbal assault. I wouldn't deal with them if you don't want to be verbally abused and treated like shit. She keeps saying she was professional, unfortunately for her she thought I would forget and not have the receipts 3 years later. She's a liar and a bitch read more

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I booked from Deana at a quote of $450. Deana sugguested we discuss the quote again when her worker comes. I agreed. After she discussed with her worker, she adjusted the quote to $550 and agreed the task includes and described first floor windows inside and outside, oven, and refrigerator. As you both for dicribed, she asked been payment when the job has not done. She asked e-transfer and explained preferred cash only. She promised to send me had invoice and receipt by email, but, after 3 days, until now I have not seen that. The worker quit without cleaning up the outside windows, and he forgot the inside of the oven and the refrigerator. When we discussed Deana called me and send me unpolite and abusive notes. The worker left with uncompleted tasks. Deana declared that the task should not include the window, or it should be $850. I agree that Deana is rude, aggressive, and dishonest. I am wondering if a company can run with such a reputation. read more

West Coast Maids - Home Cleaning Near Me

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I can't comment on the service, as I didn't even hire her. I requested a quote through the website. Later, I saw she called my phone 3 times in 5 minutes, and texted me to call her back. I responded via text that I would prefer to receive a quote via email. She sent me an email asking me what kind of clean I wanted, but the email was full of spelling mistakes (she called her company "West Coast Meats"), and absolutely no punctuation. Then I received another similar email asking if I wanted to cleaning done by the weekend, and that I needed to get back to her as soon as possible. Again, no quotes like I requested. By this time, I saw that her reviews on yelp weren't great, and I was already pretty annoyed with her communication style. I won't be using her services. read more

Dumby me! I read "Three best house cleaning services Surrey, BC" and West Coast Maids was on there. I should have read Yelp. Live and learn. Obviously, "Three Best" is paid advertising and reviews. Cleaning lady arrived alone (I was told two people for $75/hr). She was a smoker (not in the house, but on her clothing). Deanna still wanted to charge us $75/hr for one person. All the cleaning did not get done - like obvious things: vacuuming and floor washing. Cell phone kept going off, taking up our money and time (I am guessing it was Deanna asking her about payment and time, etc.). Deanna told me rate depended on the "routine" cleaning, or "deep cleaning". Whose definition? Why would a rate change? The woman did a good job of cleaning the counter tops and shower door. But, with limited time, not everything was done. How is Deanna still in business with only one star reviews?? crazy, eh? read more

Completely Unprofessional. Owner is arrogant and aggressive. I cannot believe this company. Booked a home cleaning 2 months in advance as I was moving into a new place. Called to confirm the week before and had to leave a message. The day comes and no cleaners. I call to find out what's going on and they have no record of the appointment. the owner then offered to come out another day, which I declined. the owner then called back to say that after doing a search of her records they couldn't find my number. I would say I would never use this company again but as they didn't show up I haven't had the pleasure read more

DO NOT BOOK THIS COMPANY. The worst company ever to exist. stole $300 from me and refused to honor the booking because they randomly decided to charge me $600 for 600sq ft empty room..... I told them I'm not giving them a cent more and to honor our Booking. keep in mind they've never even seen the EMPTY room. I told them they have terrible reviews and now I know why trying to upcharge me for nothing. They then said I'm rude and will not show up and kept my $300. I'll be taking them to court. This woman is a joke and a THIEF. read more

I'm trying to think of a title for this review. Something witty and hilarious. But honestly, I'm just so happy with the cleaning job they did at my friends place the other day, I just want to get right into it. So I had a script reading party in Surrey with my friends. But as part of a celebration for the newly completed script, we hired a maid service. Cue West Coast Maids. Customer Service Spot on! They were very punctual. I'm a Virgo, so that's important to me.lol. They are fast and thorough. And if you haven't had maid service before, try it! There's something great about leaving a mess, going to breakfast and coming back to a spotless home! Pricing They are very affordable. I didn't think I'd be able to afford them. But it was worth it. Ease Very quick to respond to any and all communication. They didn't trick me with any hidden fee's or take their time. The whole experience was just really, really easy. Conclusion They are very passionate about what they do. You can see the care and dedication put into the work and they really want to go above and beyond what you expect. I'm very pleased and will definitely be a long time customer. read more

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Booked a cleaning for our townhouse a week in advance. Their website requires you to prepay. I thought it was strange but the google reviews were good so I did it. We prepaid $168 after taxes for a 2 hour clean. When the day came, the cleaners never showed up and didn't care to contact me at all. I ended up having to contact them and ask where they were. I received a poorly written email saying there was an accident. I replied asking for a refund since nobody came for the scheduled time, and I couldn't wait around all day. The lady then said her manager would be in on Friday to give a refund. They won't answer their phone now when I call. What the hell. I want my money back. I don't recommend dealing with these scammers at all read more

I will never hire this company again! I called a week ago looking for a company that offered weekend spring cleaning. Deanna said no problem and they had an opening Saturday (July 15) at 8:30am, so I booked them. I received a call back the next day from someone else asking if my call was returned. I said yes I was booked in for Saturday. Two days later I get a call from Deanna asking if I had an appointment for the weekend. I said yes and hung up. The next day day I received another phone call asking them same thing. I confronted them wondering why they are so disorganized and she said we like to call and confirm because people are no shows. So, against my better judgement I disregarded the warning signs and kept my appointment. Friday night at 6pm I get another phone call from Deanna asking if the cleaning crew was a no show. I said no, my appointment wasn't until Saturday. She said oh, well I have a crew on their was to your house now can you let them in. Being a Friday night I already had plans and said unfortunately that wouldn't work. She pleaded with me for a few minutes and tried to make me feel guilty for not letting them in and eventually she gave up and we said goodbye. 10 minutes later I get a knock on my door from the cleaning crew apologizing for being late...I explained and away they went. The next morning another crew showed up that were very nice and did a great job. However, Deanna must have called them 5 times in the 3 hours to ask about time frame, payment, etc. Like come on, I'm paying by the hour and you are interrupting them every 30 minutes. The icing on the cake is when Deanna called me again around 10am asking how I was paying after she already asked the crew several times, which I responded by etranser. She gave me get email address and said I needed to pay by 11am (crew was finishing at 11:30). Sorry, but last time I checked you pay for something when the job is complete and after the walk through which she claims on her website. She said I had to do the walk through early and to text her a picture of the etransfer before the crew is finished. Oh ya, I forgot to mention she quoted me one price on the phone a week earlier and then another when she called back the day of. I paid the money and will never be using them again. I feel sorry for her staff, she would drive me crazy! read more

Horrible,left my place stinking. Owner was ignorant and aggressive. Owner offered a refund that never came. Read their BBB complaint page, this lady is not to be trusted. Run away read more

I have to agree with Callie M. After years of using services and private individuals for my cleaning needs, I may now say that this was the worst service I have ever encountered !! Callie's experience was almost identical to ours however, we were just moving in so the place was empty! Easy to clean, right? That's what I expected! In the end, she charged us over $1300 (the estimate was about $500 for a five bedroom house), she said we had to pay in cash or she would have to charge us HST. We chose to use an alternate payment method and paid the HST. Anyway, thanks to Callie M for taking the time to write her review as it saves me from having to write mine! STAY AWAY FROM THIS COMPANY!!! You will be happy you did! read more

Quite possibly the most unprofessional service Ive had in the past decade. 1. I called to make an appt., the woman was nice enough but the booking times didnt work with my schedule. I asked if someone could come at 7:00 pm so I could do a walk though, they said 6:00 works better. I asked if they could do 6:30 they said yes. 2. They called to confirm, I said yes thats great and I would make sure to be there for a walk through. 3. They called the same day and said they work long hours and would like to get off work early today, so If I could be there an hour early, that would be great. Then they said they wanted to be there at 4:00 pm. I told them I would be working, and that that was not an hour early! That was two and a half hours early. She said she would work with my schedule. I said well I cant change my schedule. I even started work a half hour early and worked through lunch so I could be home in time to do a walk through. They said whatever works but that they want to be there at 4. I asked her if she is expecting me to cancel then because I dont want people to have to work OT just because of me. She said whatever I want.... They said they would give me 10% off if I wanted to rebook. I told her im at work and I really cant talk, that this isn't working for me obviously and that I cant change my time, she wasn't apologetic at all, she didnt care if I booked or not. What the hell, Big waste of my time. read more

I had booked a cleaning a week and a half in advance, they were supposed to be at my home between 12pm and 3pm. At 12:25pm I get a call that they are on their way but going to be another 30 minutes! So they were going to be an hour late to our first appointment!? Their suggestion was to go to another stop first and then come in a few hours! I have 5 children arriving home from school at 3pm and a husband coming home at 5pm; did they plan on cleaning around 7 people!? I explained this and I was asked if I wanted to book another day. Um, no thanks; i've already wasted enough of my time. I'll book another company. They lost out on a weekly 2-3 hour cleaning job. I just wish I had read the yelp and BBB reviews before I even bothered calling this company! read more

I have called the lady the day before and was pleased with how eagerly she sounded about coming in the next morning with a helper, although I have to admit, she bullied me into sealing a deal with them, I didn't even have time to think about it, when she was already demanding my credit card information. The next day she called 1 hour prior to arrival to tell me that their tire broke down and they were going to be late, so they arrived an hour and a half late, even though i told her i had an inspector to check the apartment for cleanliness prior to move out. Then she showed up with 2 other women (so i had to pay extra for a person i didn't request). They haven't cleaned half of the surfaces, so eventually I got charged extra for cleaning from my landlord. They have ruined the glass door of the stove by pouring soapy water in between the glass layers, so i got charged $200 for replacement of the door by my landlord, again. They have left after 1.5 hours of cleaning, when I paid for 2, did not leave a receipt or absolutely anything to solidify the deal. The lady was absolutely intrusive, kept asking personal questions and just being rude in general. A month later, after we moved out and received all the bills for the damage, I tried to contact her to get reimbursed for the "service" they provided, as I ended up paying even more in damage deposit then for the "cleaning" they provided. And let me tell you, I have not talked to anyone this rude in my life. She kept yelling at me on the phone, harassing me for complaining, and kept changing all the details of our deal, depending on each one of my accusations. I wish I did better research on this person before even calling her. I'm also convinced, that all the 5 star ratings on here are fake, as a person that was this bad at doing her job once, and consecutively, could not become a perfect service provider. She doesn't even have manners or decency to admit to her own mistakes, or realize that a leaving a customer satisfied should be their priority. PLEASE AVOID AT ALL COSTt!! Dissatisfaction guaranteed. read more

How do you get fired before you even start a job?! Why you simply give me 5 min. notice that you are going to be 1 hour late... then when 1.5 hours goes by, you still haven't shown up. I am so easy going, Deanna was very rude on the phone and was not sincere. I can't stand it when people are fake on the phone. Just be HONEST. Do NOT use this company! read more

My wife and I are more than happy with the service we've been getting from West Coast Maids and highly recommend them. We have an old house (1910s), two teenage boys, and since we run a dog walking company, always a houseful of dogs (and dog hair!) West Coast Maids have been great at keeping the chaos in check and the place clean. They show up on time and always do a thorough job. We're especially thankful for them (on short notice) helping us get rid of the overwhelming skunk smell after one of our furry wards chased after a skunk one night.(including getting the smell out of the basement carpet!) Keep up the good work, guys! read more

*********** SCAM ALERT******* My boyfriend and I recently moved into a beautiful loft in the heart of Gastown. Upon moving in, we were shocked to find out that the place was an absolute disaster. I attempted to start cleaning, but was quickly overwhelmed with how dirty the place was after all. I decided to give West Coast Maids a call because they were decently priced and were able to come immediately! After they were done, It looked pretty good, but under closer inspection, it was a disaster!!! DO NOT HIRE THIS CLEANING COMPANY!!! MAKE SURE TO READ ALL OF THEIR HIDDEN REVIEWS! They didn't bother cleaning half of the baseboards and only cleaned half the kitchen. The corners in-between the walls still had spiderwebs and looked like they hadn't been touched in ages. Not to mention, there is still dust bunnies all over the place. They didn't even bother to clean any of the windows and the mirrors were covered in streak marks. Don't give this company your business. I honestly have to re clean my entire apartment after spending close to $800 for a 'deep clean' that included and was limited to wall washing. I am extremely unimpressed and urge everyone in need of a cleaning company to look elsewhere!! read more

I was required to Get my suite steam cleaned and provide proof of receipt that it was done when I moved out. While searching online I found that WCM offered a package that did that, plus cleaning for 200 dollars. I booked with them to arrive at 6:00PM the night before my lease was up. The suite was EMPTY save for my TV and a coffee table. I got off work early to meet them, only to have a phone call saying that they were going to be late due to traffic. I was quoted then 30 min. They showed up 90 minutes later. I asked where they came from and confirmed that there was physically no way that they could have been that late from traffic. (no accidents and it was the opposite direction of rush hour). I was asked to pay cash (which I regret now) since they did not have a functioning POS machine. They cleaned the entire place just slightly under an hour. I was informed at that time that the company stood behind their work with a 100% satisfaction guarantee. I TOLD them at that point in time that the inspection would be done by my landlord and I was assured that they would come and do touch ups if reported within 24 hours, free of charge. I met them and paid cash. The next morning I got a call from my Landlord saying the place was dismal. I called the company explained the situation, and offered to come back. I explained that I no longer had the keys and that I would have to get in touch with the Landlord. She offered to be in touch with him as well to arrange a time that works for both parties. I didn't hear anything other then that she was "busy" and needed to reschedule the clean for Tuesday, 4 days later. the new tenant would be moved in, but the work that was missed was tile work and baseboards so it would have been simple even with furniture in the suite. The new tenant emailed me on Monday saying that WCM needed to reschedule for Thursday and that he would meet them then. Keep in mind because of this, I hadn't got my damage deposit back yet. The new tenant called me when she no-showed. He says he tried to call her multiple times to see where she was but every phone call went directly to VM. I tried calling from my cell phone and it would ring and she picked up. She claims that she DID show up on Thursday and that no one was home. She did not attempt to call me (the paying customer) to tell me anything, and the only reason I found out was because the new tenant told me he was going to get a new cleaner. I went over to the house and watched him call her and witnessed the call go straight to VM, I then called her and she picked up. I then had the tenant call and again went straight to VM. She appears to had blocked his number (iPhone). I emailed in saything that I wanted a refund for poor work, lateness and lack of professionalism. I got an email back essentially saying too bad so sad and that it is not their problem that they couldn't make a time work for cleaning. After that, I did some digging around. I regret booking with them based on their BBB rating. THEY ALSO DO NOT HAVE A BUSINESS LICENSE TO WORK IN VANCOUVER. So they are being reported for that as well. read more

I am changing my previous 5 star review to 1 star after I contacted West Coast Maids for another service and they disappointed me beyond belief. After agreeing to give them my credit card information to be used the day of the cleaning they charged my credit card far above the initial quote over a week in advance without my permission. I promptly cancelled the appointment and despite promising my money back I had to file a dispute with my credit card company to get the charges reversed. Unprofessional, disappointing, never again. Please spare yourself the grief and avoid this company at all cost. Updated March 16, 2016 read more

One job they came and did, well done. 2nd booking - they canceled, then rebooked, then no showed. I gave up trying to rebook again. But then I see a 2nd credit card charge! And now they won't return my calls and I have not got my money back :( read more

I wanted to give them a high rating as I know many people who own their own businesses and I'm not here to take away business, I just want what has been agreed upon. Unfortunately, I wasn't satisfied with the job. As it states on the website 100% guarantee money back. After many back and forth text messages where I admit I may have come across frustrated but as the customer I was dealt with unpleasant, sharp and quite rude responses. I was shocked at the way I was spoken to. I have reached out numerous times via email to follow up on the agreed refund to be e-transferred as I had paid before the job was even complete also requested an invoice. I haven't heard back. I've sent a couple of text messages but as I was told in my last correspondence they had blocked my number. All I want to do is to move on and get back what I was promised. I've read other reviews and I will agree my experience very similar, but decided to try to keep this short as the back and forth have already taken so much mental and personal time. read more

Don't do it just read reviews, trust your instincts, and know this is not a good company. I have a great service now. And I feel bad that I have to warn people about this company! Seriously my first review! Company! ? Get it together! Very unprofessional. read more

Utter disappointment from start to finish. My wife usually cleans our 700 sqft apartment from top to bottom in about an hour. But she is in late pregnancy and was looking for a deep clean of primarily the bathroom and oven. For the record I do home renovations and our home is regularly cleaner than 90% of the homes I work in. Dealing with Diana and West Coast Maids: First we were told that instead of 2 people coming for 3 hours, they would send 3 people for 2 hours. No problem. Diana had to verify our address over 2 phone calls.They were supposed to be here at 10 am. They called at 10:45 saying they were at the wrong address. 15 minutes later they arrived from the "wrong" address which would have been 1 block away. 55 minutes after arriving they packed up and left. So in total they were only at our place for not even 1 hour. Which is only an issue because the place was not even clean! (see cleaning below) During this 1 hour my wife received 4 phone calls from Diana asking for payment. She stated they do not take credit card, as there website states and we needed to send an e transfer. This became particularly convenient upon trying to get reimbursed for undelivered services. I called and voiced my concerns to which the owner diana seemed quite concerned. She ask that I put in writing to her. I did and I mentioned that I was very dissappointed, the fact that they were only there for half the time would be fine if the place were clean. But not being there for the paid time and not completing the service. What am I paying for? I felt it was reasonable to pay for half the time despite the fact the service and effort put in for half that time likely wasn't even worth that. I did remind her that her website has a "100% money back guarantee" despite me only asking for half. Over the next 3 weeks I called and spoke with Diana many times to which there was always an excuses. I needed to send her another email with my concerens. I needed to provide my email for the refund 4 seperate times. Her secretary was out of the office. When her secretary was in the office diana was out etc etc. Constantky pushing things back. Cleaning: They did a great job on the oven. They did an okay but not great job on the bathroom. According to my wife the lady wiped the shower down and anything that was left she said wouldn't come off. My wifes comment to me was "scrub?" Upon packing up my wife intervened and had to specifically ask them to: wipe the cabinet doors wop the floors vaccuum the rug Things they didn't do at all: dust/wipe any surface, countertops, tabletops, shelves, tv etc clean mirrors, windows etc clean, wipe vaccum any furniture So I leave it here, If you have read this far, you can see the trend. Save yourself the headache and book with someone else. Karma will take care of the rest. read more

Definitely the most unprofessional service I've ever had. 1. For the first appt, I booked an 8am deep cleaning; 2 maids for 4 hours. The day before I was called to confirm my 11am appt. I explained the appt was supposed to be for 8am so that they could do the walkthrough with me. They said the walkthrough could now be done over the phone and asked if it would be ok to change it to 1pm since they probably couldn't make it for 11am anyways. Ok... fine. The day of the cleaning they did not show up until 2pm and claimed they could only do 2hrs of cleaning but they would bring 3 maids. This should have been significantly cheaper than the service I wrote a cheque for, however Deanna took the 4hr cleaning cheque and never made any mention of returning or crediting the difference. 2. Since they didn't have time to complete the deep clean, Deanna recommended a 2nd appt of 3 maids for 2 hours. I agreed and once again left a cheque for the quoted amount. A team of 2 maids was sent for 2 hours of regular maintenance cleaning; once again actual service provided was not the service agreed upon, and the cheque I had left was overpayment for what I received. 3. Also on the 1st service Deanna broke a vase which she offered to replace. When I brought it up before our 2nd appt she had no recollection or record of breaking the vase. It was not expensive and I only asked for $20; she agreed but said it would have to left as cash rather than a deduction since it was a personal expense. I can't say if it was forgotten or ignored, but the $20 was not left behind. 4. Actual cleaning service is ok but quite expensive; some things are very clean, while other basic areas of the house, such as kitchen counters and floors, seem to have not been cleaned at all. On the 2nd appt, the cleaning ladies left a giant bag of garbage sitting outside my front door; that was a nice surprise! 5. I was originally quoted a 2hr minimum for regular maintenance cleaning going forward; I've now been informed that my minimum is 2.5hrs. Conclusion: Best case, this service is very unprofessional and unorganized. Deanna doesn't seem to have any record or recollection of any details I've discussed with her and I find I have very little confidence that the any detailed requests are going to get done. I'm also 2 for 2 in paying for services and time that I did not receive. Unfortunately, 1 star is the lowest review I can provide. Note, some of the 5 star reviews on Yelp from this company are coming from people outside of Vancouver... make of that what you will. read more

This experience could not have been more horrific!! I wouldn't touch this gong show in a million years and consider it a public service to warn people off this terrible company. The woman who runs this service "Diane" is clearly completely delusional and needs medication, but first, I'll try to recap. First of all, the package rate for a 2 bedroom condo is on the website as $300 including carpet cleaning. Seems clear enough right? Apparently not. In my case the "extra" bedroom somehow required another $45 fee because only 1 bedroom in a 2 bedroom condo should be carpeted or some bafflegab. Ok, well, I agreed to pay more hoping I'd get some sweet cleaning. The price was supposed to include 2 cleaners for 4 hours including carpet cleaning. Fine. I booked for a Monday morning. Unfortunately I had to cancel Sunday but called and left a message. I called later on Monday to reschedule, and a red flag should have gone up when she insisted she never got my message. I absolutely did leave a message, have the call logged on my phone to prove it, and my husband clearly remembers me leaving it. But anyway, pushing that blip aside (beware the blips) went on to book a Wed apt. I work from home Wed so the 2pm time was possible. I was 4 mins away from the condo on Wed when they called and said they were going to be late and could they come at 3:30. Aside from the fact that I live half an hour away, I didn't plan on taking the whole afternoon off to let the freakin' cleaners in, I agreed to come back at 4pm. I had to turn around and drive the 1/2 hour back home, and go back to work for an hour to met a crazy deadline, then explain to my boss why I had to leave again on a day where we had several deadlines due. Then I drove 1/2 hr back to the condo again. Fine. Whatever, people are late. I was prepared to be forgiving. They finally arrived late at 4:20 and spent the next 15 mins and several phone calls later kevetching that there was no parking and their stuff was heavy, poor babies. I agreed to move my car in the underground to get them on the $&:@ task at hand. Three girls showed up and promptly informed me that they don't do carpet cleaning. THAT would be a separate appointment I would have to arrange sometime later. What? First I'd heard of it. Given that my landlord was due to come the next evening to do the final inspection I was fairly alarmed by this. My condo wasn't bad. Just needed a good deep clean, but was empty. The carpets were cleaned 6 months past, they didn't have to clean the walls as the landlord was painting. The girls agreed it would be a breeze. Phoning the office "Diane", I said I was not prepared to pay more for the 3rd cleaner and wasn't happy about the lack of carpet cleaning. She suggested 3 hours instead of 4 to account for the extra cleaner, plus a 10% discount for my trouble. We booked the carpet cleaner for the next night. She wanted an e-transfer of the money right away because (bafflegab) machine not hooked up, whatever. Her office was closing back east, could I do right away. So, like a dummy, I did, in between almost getting an aneurysm picking hubby up from work, going to another appointment and this crazy woman's phone calls. Thank god I didn't pay for the carpet cleaner but the amount still didn't square. The package was supposed to be 2 cleaners for 4 hours including cleaning for $345. She wanted $306 just for cleaning and she said she'd do the 10% off when it came to settle the bill. Hubby saw the cleaners out and frankly the cleaning job was about as basic as you get. What 3 girls did for 3 hours I don't know. The sinks weren't sparkling, the floor tiles still had marks, they must have just breezed over. But I didn't see this until the next night when we waited at the condo for the carpet cleaner that never came. Diane never called, I called her at 5:30pm and she said she hadn't heard from him all day. We heard nothing more. Meanwhile the landlord came and did the inspection and we've made other arrangements to clean the carpets (more cash out the door). This morning I called to get a refund. She decided to go off on a rant whereby she blamed me for everything. My condo was horrific, she tried to accommodate my difficult schedule (I work during the day, that's it) etc etc. Yelling at the top off her lungs she went full psycho and wouldn't let me say one word. I hung up. THEN the crazy cat phoned me back to say the call was being recorded for quality assurance whereby I started to laugh!! Seriously?? And she started her rant up again!! OMG!! Needless to say we figure she stole about $150 from us as the carpets were never done and her package deal is a scam. My hubby tried later on this morning to reason with her and she was in her own dimension, out and out lying to him about what I had agreed to (and he knows because he was there). A refund will never come. Protect yourself- Don't do business with thus company. We'll be making a report to the better business bureau. read more

**Please do yourself a favour and read through ALL of the FILTERED reviews, then draw your own conclusions about which reviews are legitimate and which ones aren't. There are many other people out there whose experiences have mirrored my own. Long story short, the rate I was quoted on the phone ($25-30/hr per cleaner, no HST, and a 10% discount for providing some of our own supplies) was entirely different from what owner Deanna actually charged when she arrived at my place. Once she arrived and walked through my apartment, she quoted $235 + HST for a 2.5 hour cleaning job (this should have been $135, with the 10% discount). I managed to talk her down to $200+HST, but that still worked out to nearly $40/hr per cleaner - a far cry from the $25-30 she advertises on Craigslist!! She seemed really confused when she arrived, and did not remember any of the details we'd previously discussed on the phone. While I was trying to show her around the house and explain what I wanted done, she was nattering constantly about herself and her business and did not appear to be paying any attention to my requests. I gave her a written list of tasks, which she briefly glanced at and then put aside. During the cleaning job, I was trying to get some work done on my computer. She continuously interrupted me to tell me stories about herself, to badmouth other local cleaning companies, or to ask me personal questions totally unrelated to the cleaning job I had hired her to do. Quite frankly, I was mentally drained at the end of it all, and annoyed that I was apparently paying someone to chat with me rather than to clean my home. As for the cleaning job itself, some parts were done exceptionally well and other parts that were promised by her (or were requested on my list of tasks) were not done. She asks clients to do a walk-through at the end -- well actually, she made me do numerous walk-throughs throughout the cleaning, which was confusing because she'd ask me to do a walk-through of a room that wasn't even finished being cleaned, and then get huffy when I pointed out something that wasn't done yet! During the final walk-through there was so much pressure and interruption (her nattering) that it was impossible to actually do the walk-through properly. Any deficiency I pointed out was explained away by the fact that my house was apparently dirty and hasn't been properly maintained, and that it takes several cleanings for these things to come clean. I will just state for the record that my place is actually immaculately maintained by anyone's standards, and that most of the deficiencies could have easily been fixed with a little bit of elbow grease and attention to detail. So much for the "deep clean" that I was supposedly paying for! Because we paid by cheque, she requested my credit card number to "guarantee" the check. I immediately regretted providing that information to her, and I actually ended up having to put a block on my credit card to protect its integrity. After Deanna left, I was able to inspect more carefully, and I was not satisfied that we got good value for such a huge amount of money. I was not satisfied that this super expensive "deep clean" (that only took 2.5 hours!) was anything more than what we would have expected on an ongoing basis. The next day I called to speak to her, hoping that under her promised "100% satisfaction guarantee," she would come back to rectify the deficiencies. This is where everything went downhill. She would not listen to anything I was saying, she continually interrupted me mid-sentence and then accused me of interrupting her, and after a few minutes, hung up on me. Later, she harassed me with repeated phone calls to my home, during which she threatened me, made false accusations of criminal activity (told me that she had filed a report with the police about me), and generally caused me to be worried for my safety. The scariest part was that I had no idea what her intentions were or what she was capable of doing, and now she knew exactly where lived and how to get into my building!! Bottom line: When you hire cleaners, you are trusting strangers in your home, so do your due diligence and do not be mislead by a shiny website and false promises on Craigslist/Kijiji ads. I have filed a complaint with the BBB and would strongly advise anyone else who has had similar experiences to do the same. Avoid this company at all costs. It is not worth the hassle. ADDENDUM: It appears that Yelp is finally catching on to the number of fraudulent reviews about this business. If you check the filtered reviews, you will see that 19 five-star reviews have now been removed by Yelp for violation of content guidelines, and that the "reviewers" accounts have been banned. Beware, beware, beware!! read more

While I've been a Yelp Lurker for a long time, I am getting off the lurker couch to do this review! It's my first and it's negative but now, since I'm here anyway, I will definitely do more and they won't all be bad! I decided to hire this company based on the number of five-star reviews they have received (which were several). Unfortunately, I didn't read the filtred reviews because then I would have seen some of the more realistic posts about this company! I have used cleaning crews and/or individual cleaning ladies for years (decades actually), however I have never encountered such awful service! The cleaners showed up late and then left early and that was just the beginning... I had given the owner a very clear list of what I wanted done which she said could absolutely be done in the time allotted with three cleaners. Needless to say, it couldn't be done. In the end, she blamed me for not letting her know how big the house was even though we were very specific about size! When I questioned the owner, she came up with excuse after excuse about why they didn't finish...why they left early...why there were only two cleaners instead of the three I was told would be here. After complaining about" human resource issues" and how "this never happened out east" she said they would return the next morning to finish. I should have just cut my losses and been done with this company but no (Glutton for Punishment over here), I let them come back the next day - different crew - same owner - same thing! The owner seemed to be really scattered and kept complaining how busy she was and how she can't get enough staff to complete the jobs she had already committed to... why was she telling me this??? When it came time to do the walk through after the cleaning was "complete" (to her specs, not mine), I pointed out several areas that were on my original list which she agreed would be done. She said she didn't remember and when I showed her the list, she asked if I still needed it done because it was going to make them late for their next job. I said I still needed it done. I finally just asked for the total amount so I could pay her and get her out of my house and she wanted to know if I wanted to pay the hst... I asked what the alternative was and she said no tax on cash payments. I paid by cheque - total amount: over $1300!!! I was completely stunned - talk about sticker shock - but I paid it and got a receipt!! Oh well! I have learned to check the filtred reviews and to actually speak with references!! Do your homework folks! I didn't and it cost me! I hope I save someone some time and money! read more

I used West Coast Maids based in the four great reviews they received but unfortunately I was not at all impressed. I did a walk through inspection with the company owner pointing out the things I wanted her cleaners to specifically work on. She then convinced me to pay for an additional 30 minutes which I agreed to. She told me she would call me once they were finished. Funny enough, I actually paid attention to the time they began cleaning as well as the time they finished. Her phone call to me upon completion was 27 minutes earlier than what I paid for. I did not say anything until the following week when she called to confirm my next appointment. When I explained why I wasn't going to use her services again she did not face anything to say. read more

I Hired this company for the beginning of December. They did not show up, I gave them the benefit of the doubt, and tried again...that time they were late, finally this last time, they were late, (making me late for my job,) I told them not to bother. Not living up to your commitments right off the bat is a little hard to take. After I told them that I would not be using them again, they proceeded to call me names, told me to F**** off, and said that they would red flag me everywhere. I was shocked. I don't know about anybody else, but I just wanted a reliable service. Worst situation ever. read more

Don't even bother calling this company. After calling me the day before my appointment to confirm, West Coast Maids didn't even bother to show up for my move out clean. They called me 20 minutes before they were supposed to arrive, to tell me they couldn't make it. I asked why she hadn't called me sooner and she had no answer. She tried to convince me to have them come another day - but I told her no since we were moving out of our apartment! She let me down big time and then proceeded to call me 6 times in a row to offer a complimentary carpet cleaning. Umm no. I wanted my apartment cleaned. Thanks for nothing. read more

I sent in an email request to get a cleaning quote this morning and received a call from one of their representatives about an hour later, with the worst customer service I have EVER received. I picked up the phone and didn't hear what the lady said, so I asked her to repeat it. She asked "how can I help you" - I told her I'm looking for my apartment to be cleaned. She then asked me what KIND of cleaning, so I asked what my options are. She let me know there is "standard" cleaning and "deep" cleaning. I may be the only person who doesn't know the difference, but I have no idea, so I asked. She made me feel like it was an incredibly dumb question and said "difference in the price?" While I would like to know the price, I am much more concerned with the difference in SERVICE between the two. ie. what makes a cleaning service "standard" vs "deep". What is included, what's not included, and any other details that differentiates between the two services. When I asked her this simple question, she hung up. REALLY? Correct me if I'm wrong, but is it not their job to answer questions that pertain to the services they provide? Furthermore, what does this say about the rest of their staff. I am extremely unimpressed. Maybe this company does provide "quality" cleaning services, but they sure don't provide "quality" customer service and I will now be looking elsewhere for a cleaning service. read more

Being a company we deal with a ton of cleaners at all different times, since our main contacts were fully booked and we were rushed we decided to call West Coast Maids. This was a mistake..... They canceled the first day, re-booked, delayed the second time by two hours and when they finally arrived they were two hours late. They completed the job and then decided to double the fees and demanded payment immediately. Save yourself the grief and clean it yourself over calling this company. read more

At least they had a nice vacuum. I wish we had read the reviews before we hired this company. It's easier to say what I liked, than what I didn't like. They did a great job on the bathroom tiles, and their vacuum did a way better job than my vacuum could do. Now let's talk about the negatives. From the time I first talked to her, until the day she was to come and clean, Deanna called me incessantly trying to change times and dates, then inquiring about payment. On the day of the clean, she called again asking how the payment would be handled. I was at work, and she called me five times. She made me so stressed out, I was shaking. In the beginning I told her I wanted a detailed cleaning, she said two people could come for three hours. I told her three hours was not long enough, and we would need four. I was selling my house, and I wanted it detailed for showing. I was told a detailed clean included: windows, window sills, behind fridge and stove (and inside both), etc. She brought in more people for a total of four cleaners, and told me it wasn't going to cost me extra. One of the many phone calls was her telling me how dirty my house was, and that they couldn't possibly do it all in the time two hours she allotted. I begrudgingly granted her more time, for an extra charge. Another one of her phone calls was to tell me that the carpet cleaner that she had arranged for couldn't come, and she wanted to know if he could come the next day, the house was going on display then, so I obviously told that would be no good. She called me back and told me she had found another carpet cleaner. When I got home to do a walkthrough of the house, I saw she didn't do a very good job, however I was afraid to tell her because I was worried that she would cancel the carpet cleaner out of spite. My son and my boyfriend and I cleaned for an hour and a half after she left, and another three hours the next day. Below is a list of previously agreed-upon things that were not cleaned: - In and behind appliances - all windows - most window sills - downstairs bathroom was NOT EVEN TOUCHED - family room not done - no light fixtures were cleaned - back sliding door was as dirty as we left it I wanted to make sure that everything would be done, so I scrubbed two bathroom floors, two tub and tile areas and vacuumed the entire house. I feel as though she quotes lower prices to get her clients, then inflates the price and makes you feel like a dirty slob. Run, and do not walk away from this company. read more

Unprofessional. They cancelled my appointment due to car troubles and then rebooked. When they didn't show up, I called and the owner argued with me and insisted that her staff made the booking. I recalled the entire conversation to her and explained that it was her who booked the appointment. Anyway, she didn't even try to apologize but explicitly stated that it was my mistake that they didn't show up. WOW. Great business practices. read more

While the ladies were nice, and my room is decently clean aside from missed dusting and small bits of garbage they forgot about, every hour I find more and more reasons to be incredibly unhappy with their service. For starters, I kept getting called by the boss constantly on a phone that was water damaged and did not work, including a call today, a few days after they finished and left for some reason. As well, I was told by the first person who showed up early that it would be a quick job, and was told by their boss that the estimated time would be 5-6 hours for two people, at $32 a person. I was okay with that. But one lady was here for 8 hours and the other for 7. I kept getting calls from the boss saying it would be another hour of cost, and another hour of cost. I was told that day that it was actually now $75 for both of them per hour. I asked for a deep cleaning and light organizing. What I got was sub par deep clean, and their version of light organizing which is unplugging every single cable in my room, and emptying every single drawer (even organized ones) into bins and bags, and leaving it for me to figure out after they left. As well, I asked they keep cans, recycling and garbage separate. They just threw it all in bags together. I and my father went through every bag because we had to sort it, and we found all sorts of stuff that should not have been thrown out. Jewelry, candles, and even cat toys that I didn't want to part with because they belonged to my cat who had just passed away. Something they were aware of. Really...I feel a little violated and I feel scammed. I was anticipating and quoted a for a $320-$384 job, but it ended up costing me $520. for a single 10x10 room. I also really didn't appreciate how the boss spoke to her employees, I overheard it on speaker phone a few times. She was not nice to them at all, and it's no wonder they took so long, they were probably unbelievably stressed. No one works well in that kind of environment. I will be contacting the better business bureau. Don't hire these guys. And I hope those nice ladies seek employment with another company that treats them well.. read more

Not what they claim to be. Not even close. First time they were good, small complaints, nothing major but I was home. Second time they came in while we were not home and we had to reclean our house. It was really really bad! All Deanna, the boss said when I called was, "you can't please everyone". She offered us a free cleaning but who wants a free NOT CLEAN clean? read more

Unprofessional, rude, unreliable, also known as Starbrite Home Cleaning Services to Better Business Bureau with a F rating and lots of complaints. Stay away from this service. read more

I totally agree with mike on what people are saying about this company. I also used them and TRUST ME they did a fantastic job. I hired Deanna for an absolute mess to clean up after a reno job. Her ladies rocked my entire house! I don't write many reviews here but this company deserves it. read more

Never used the service. I didn't feel comfortable booking them after the initial conversation. She kept insisting they have cleaned my place already, they have not. I wouldn't rate the demeanor as friendly...read the other reviews about Deanna and after talking with her, I felt I could expect the same...and looks like yelp deleted 19 fraudulent 5 star ratings on this cleaning company...that in itself is strange.! read more

Here is another real review. If there was a minus five star, I would have given that. They are simply horrible. Unreliable, bullying, and rude! I hope you read this before signing this organization up! As to the seven 5-star reviews I read before making an appointment, I can only agree to what Callie has posted. They are probably family and friends or paid for positive reviews! I cannot imagine them being real experiences! We are moving today and had booked a week in advance for 1 pm this afternoon. Since last night, they have been pressuring us to move our time to 11 am to suit their scheduling convenience. This morning, we caved in as we have a lot to do and agreed to 11 as, as we told them, we really have no option at this time. The owner, Deanna Samoleski (at least her card says she is the owner), showed up at 1030! My wife told her that we had agreed to 11 and this was really ridiculous and she expected them to come back or wait till 11 as agreed only half an hour earlier. This women rudely told my wife that she no longer wanted our business and that she was the owner and stormed off leaving us in the lurch. So, we don't know if they clean well or not, but surely, I wouldn't rely on them. And, if the owner's rudeness is any measure, be prepared to deal with rudeness. I hope you don't have to and will simply skip this service for a better one. read more