I was sent a $4 coupon, so thought I'd save buying ibuprofen pm. Cost for 200 tablets of generic…read more200 mg was 21.99. Went to counter to pay and there was no one at cash register or anywhere in this HUGE store except the pharmacists in the very back...turns out you have to press a button for service...finally someone shows up and I present my digital coupon, which doesn't work, so after cashier rolling his eyes at me he took my phone #, then processed the order...paid 19.56! Came home and looked it up on Amazon...$11.99 for 375 tablets of 500mg with free overnight shipping! I used to have my prescriptions filled at CVS, but figured out years ago that MUCH lower prices at Ralph's. Never again!

Slow, incompetent, and rude. If you can avoid using this pharmacy do so. Sad day when the Rite Aid…read moreon Fairview closed.

Herbay is a not so hidden gem. We heard about them and ability to call and schedule vaccines with…read moreno hassle. True!! They got our kids in right away when they were elidgable and next day appointment for my booster. I am moving all of our pharmacy business here! This is the kind of small local business we all need to support. I'm super glad to have discovered it.

We discovered Herbay Pharmacy when the first Covid vaccines became available. We called to see if…read morethey had vaccines and made an appt for the next day. The pharmacist is delightful: kind, helpful, with great questions and advice. After years at Walgreens and CVS, with terrible customer service and long lines, I immediately started sending all prescriptions to Herbay. So much better! I even get personal calls from the pharmacist when it's time to refill prescriptions. She has them done within the hour, and there's never any hassle. I cannot recommend this pharmacy enough. This is how a pharmacy should work! Efficient, amazing customer service, and really good people. If you're looking for a pharmacy, choose Herbay. And if you have a pharmacy that isn't terrific, make the switch!

This pharmacy used to be solid. Pharmacists like Isaiah and later Lucy were responsive,…read moreprofessional, and genuinely cared when issues came up. Unfortunately, the experience changed dramatically after the arrival of the new pharmacist, Lina. She consistently appears unhappy, avoids coming to the counter, and instead shouts from the back when a pharmacist is needed -- which is not only uncomfortable, but raises real concerns about professionalism and patient privacy. On top of that, she seems to invent her own rules. If she doesn't personally approve of a medication -- weight-loss prescriptions, ADHD meds like Ritalin or Adderall, etc. -- she'll find a technicality to delay or refuse the fill. One especially troubling tactic: refusing prescriptions from out-of-area physicians. UCSB students, beware. After too many negative interactions, my family and I finally moved all of our prescriptions elsewhere. The contrast in service was immediate. I really hope this pharmacy returns to the standard it once had.

It's hit and miss with this location. Typical retail store with empty shelves, keeping in mind lack…read moreof store employees and high theft rate. Pharmacy can sometimes be a quick transaction, and other times long wait time.

Nothing but problems with this pharmacy, they make it impossible to be a parent to a child with…read morespecial needs. Avoid if like the plague. They seem to be unable to fill even a simple rx for ADHD medication without a stressful saga.

I continue to be absolutely amazed at how disrespectful and unhelpful the pharmacist are at this…read moreGoleta location. Every month I get the runaround and rude speaking. It is the same diagnosis and medication but they act like I am an evil minded spy or something. Where is the professional and compassion. You might be corporate owned but we keep you in business. Shame on you and your managers.

Best pharmacy service I have had anywhere. They had a prescription in stock that no other local…read morepharmacy carried and they filled it immediately with zero hassle. Kind pharmacist and pharmacy staff.

I've always had a pleasant experience with both the pharmacy and purchasing within the store. My…read morepick up orders are always fulfilled within a half hour or so. The pharmacy has always returned my calls and helps with any issues I may run into. Great experience all around.

Ginger (redhead) pharmacist seemed to go out of her way to be as rude and unhelpful as possible…read more Not sure about the staffer covered in tattoos. He made me feel uncomfortable. Service and attitude could and should have been a lot better. Both my husband and I are in the process of transferring all our prescriptions to Walgreens. To be clear, our dissatisfaction is with the pharmacist at the 7030 Hollister location.

Easy to see all the single stars. Don't try to call. AI assistant will not help even if it…read morerecognizes your date of birth... which it didn't. Front desk won't help at all calling the pharmacy a different company altogether. However, when I physically visit the pharmacy, I have found the staff friendly and efficient.

Horrific pharmacy and store staff Do not use the pharmacy…read more Pharmacy does not care at all to get your meds ready and they are not helpful They cancel requests and never know why or tell you You have to sweat and wait for anything you ask for

I bought cold medicine with pseudoephedrine and it was expired. I brought it back unopened box and…read morecontents and yet they wouldn't give me a refund nor store credit. They stated it was because of the pseudoephedrine. It was an unopened box! I am out $15 bucks. I have written to the corporate company and I am disputing the charge on my cc.