Great casual furniture and decor, with design assistance available, in a great Classen OKC location, and in Utica Square in Tulsa.

Our designer was Gracie Falls. Waited a bit to write this. Purchased on 5/3/25 @ 1235 - 1st table: delivery date between 5-11 - 5-25-25, 2nd table del: 5/27 - 6-7-25, couch del: 6-18 - 7-2, chair del: 9-3 - 9-17-25. Was told by Mrs. Falls you will receive a phone call 24hrs prior to delivery. 1st item was the table to be delivered 5/11-5/25, never received a call so on 5-27 "was trying to be patient" called West Elm and spoke with Manger "Danielle." Asked where our first item was and she verbally stated, "I don't know, I don't do shipping, you will have to call customer service!" Due to family emergency I had to wait a few days. Called customer service (5/30/25 @ 1000, and spoke with "Terry"? Who stated, YOU WILL NOT RECEIVE ANY OF YOUR ITEMS UNTIL THE LAST ITEM IS RECEIVED AT OUR CENTRAL DISTRIBUTION CENTER *Dallas* My reply "We just moved to Tulsa - we bought our items May 3rd? We have NO FURNITURE, you gave us 4 individual shipping dates, so we won't receive ANY of our items until SEPTEMBER?" Terry = yep!!! DROVE TO WEST ELM and introduced myself to ? The Manager ? Danielle! On 5/3125 @ 0920 I asked "Danielle" Where are our items and why were we given "approximate" delivery dates for all our items that won't arrive now until September? "Danielle's" explanation was, " it's the white glove treatment and I don't control or do shipping. My reply "Well why the hell is Mrs Falls YOUR FLOOR SALES DESIGNER providing customers specific shipping date windows for individual purchased items? "Danielle" had no response and is basically is a mouth breather and only stayed with conviction "I don't do shipping and I don't control shipping, I Don't DO THAT!" AND YES THAT IS A DIRECT QUOTE AND I HAVE MY NOTES from our chat. Mrs Falls and Danielle are a complete waste of time and West Elm is joke. If we weren't given FALSE shipping information and informed NONE of items would not ship until our last item was "manufactured" and received in September, since we purchased in May, we would have NEVER purchased a single item from West Elm and their disrespectful, ITS NOT MY JOB manager and staff. read more

I'm so happy to have a West Elm here in town so I can make my online returns easily. Recently, I had an annoying encounter at my local store. I needed new throw pillows for the couch. I wanted these gold brocade ones. There were 8 on the shelf. At the register, they refused to sell them to me! Said they needed all the pillows to display in the store? Offered to order them online. Since then, it has been over a month. They have been backordered 3 times. They were right there; in my hands. Why couldn't I take just one home? What is the point of living near an actual store when I cannot just pop in and buy things right away? read more

So very happy with my West Elm experience, thanks to the amazing customer service of Tracey Miller. But prior to the experience in Tulsa...before I was in the store, I made a West Elm purchase online. I selected several things, always picking the least expensive shipping option. When I place my order, I noticed the overall cost was so much higher. Turns out their system defaulted to "white glove" which added so much to the bill. I immediately called them and the customer service rep said there was nothing that could be done. I am very frugal so I was really sad about this. Several months later I was in Tulsa, still trying to furnish our new home, and decided to walk through the store. So glad I did. Tracey completely salvaged the customer relationship. She was cheerful, helpful, and went above and beyond. I am not good at design and she made me feel as though I was. And she took some of my ideas and made recommendations that made everything so much better. This was an outstanding experience and Tracey's professionalism earned West Elm a customer for life, offsetting the prior experience which was so negative. Thanks Tracey! read more

The worst customer service I have ever experienced. The employees and manager were more concerned about discriminating against me, my husband, and 4 year old then they were about helping us find what we were looking for. The only reason I gave them one star is so I could leave a review. read more

From the outside it looks like a fancier Pier 1, but it is more furniture oriented. They had lots of pillows and bedding too. Much of the wood furniture didn't look like more than particle board. They had some nice things. read more

west elm - Furniture Stores Near Me - Tulsa, Oklahoma

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Always pleasant staff, and great help when you need it. No pressure. Highly recommended.

The store has a little bit of everything, good-looking modern furniture, décor, and my best find here was a brand of candles and room spray that I hadn't heard of before. The candles smell wonderful, but they are not cheap so I have to wait for company to come to impress guests, or take one to the office for all to enjoy. They are soy candles which will always give better scent and throw in my opinion. read more

Called the store due to difficulties getting an item online. Spoke with Libby who helped me find wedding registry item that was on back order and could not be ordered on line. She called around and found the item at a store in Milwaukee. She also helped me with an online promo code that was supposed to be emailed to me. She called ahead to the Milwaukee branch and took care of most everything until I called with payment info. Very grateful I got the item my friend requested! The store has great items at a reasonable cost! read more

I was out on a mission to spend a nice amount on my nieces wedding present and went to west elm, could see people in the show room but the doors were locked. Finally someone comes to the door with a mask on - ok I get workers wearing mask but then she says you have to call and make an appointment AND wear a mask, oh for the love of all that is good in this world ! Enough already!! Either open for business or close your doors for good, I won't be going back regardless-they've lost my business for good.. make an appointment?? Please read more

This is a chain store so not necessarily unique. I believe it is under the pottery barn umbrella like williams sonoma. They do have a decent selection of modern home decor items but furniture does have to be ordered. They just opened but seem to have the bugs worked out already and are friendly. read more

I love this store, but the lack of customer service we received when we visited the store today was ridiculous. We went in looking for a bedroom suit at 6pm. Store closes at 7pm. Everyone was more interested in getting the store ready to close than helping us. We walked in ready to buy and walked out 30 mins later ready to spend money elsewhere. Highly disappointed. read more

My husband and I have bought many pieces of furniture from this store and we loved it. Until, our latest experience. We ordered a sectional and a recliner in August 2016 through the Utica Square store. We were told at the time, that the order would be delivered by the 16th of September to our new house that we have just moved into. Well, it is now mid-October and we have been living couch-less in our new house for over a month with no sign of our furniture being delivered any time soon. Every time we call customer service they tell us something different. Last week, we got transferred through to corporate because we refused to let them just transfer us to 'furniture' and sit waiting on the phone while it rang for up to 30 minutes with no answer (as had happened 5 times prior). Corporate assured us that someone would call us within 24 hours to arrange a delivery date and our order would be set to 'high priority'. We never got a call. So today, my husband called them up again to find out what was going on and they said that 'most of the furniture is ready for delivery'. The recliner, and one half of the sectional are ready. What can one do with half a sectional? So, the recliner is apparently being delivered this Thursday and the whole sectional will be delivered on the 28th of this month (A month and a half after the initial promised delivery date). This service is unacceptable and even though we love their style of furniture, we will not be buying from them again. The customer service is absolutely intolerable and if the furniture (that we have already paid for in full) ever arrives, I will be entirely surprised. read more