I came here for a long weekend stay and I have no major complaints! I'd say it's 4.5 stars, but…read moreI'll round up - all things considered.
Check-in is at 4pm and checkout is at 11am, but guests are welcome to use the amenities on the same day as check-in and check-out. When we checked in, we were greeted, given a map of the property along with directions on how to get to our condo unit, and handed the resort wristbands (to be worn at all times to enjoy the amenities), keycards, a "charge card" to easily bill things to the room, and a parking permit. Staff was friendly.
There's plenty of things to do on the resort that are included with your stay - pickleball, tennis, kayaking, paddle boarding, pool, hot tub, bike rentals, fitness center. Beach towels, chairs, and beach umbrellas are provided. There's also some poolside games like ping pong, foosball, a big connect four, volleyball, and cornhole. There's a Recreation Desk to handle equipment check in/check out and sign waivers. Spa and onsite dining are additional.
We had a garden view, two bedroom/two bathroom residence. We were pleasantly surprised to have a washer and dryer in the unit. The kitchen was stocked with basic dishes, silverware, some pots and pans, and cooking utensils. There was a coffee pot, ironing board, safe in the master bedroom, and hair dryer in each bathroom. There was a big tv in the main area and in each bedroom. The main rooms also had ceiling fans. The A/C unit worked well (and we put it to work in this Florida heat). We also took advantage of the screened in patio area. (I'm glad it was screened... those no-see-um bugs are no joke! I'm still itching...) Each condo also included a complimentary shelling bag from Sundial Beach Resort, which you will need at the beach because the shelling here (in the Seashell Capital of the World) is awesome! They even have a seashell washing station near the main pool because shelling is a big deal here. We loved the quick access to the beach, and we were even able to spot the sunrise to the left of the shore each morning.
Housekeeping was very thorough! They came everyday and I was just expecting them to change towels, take out the trash, and maybe refill bathroom toiletries, but they swept (much appreciated when sand gets everywhere) and tidied up the kitchen too. They also changed the sheets on the third day. The room has a QR code to scan to leave a tip via phone, but make sure you get their name to tip the individual directly (otherwise, don't forget to bring cash to tip the hardworking staff).
My only notes would be that the shower water pressure was pretty weak in our unit and the only clock was on the microwave. Yes, clocks are pretty prevalent on phones and smartwatches these days, and sure, we're on "vacation time," but some of us are old-school.
Speaking of the prevalence of phones, I'm a fan of their texting notifications. The property texted reminders leading up to the stay and sent over a schedule of events for each day. I wouldn't necessarily say that the events are anything to plan your day around, but it's a nice option if you're looking for something to do on the property. They had open pickleball play in the morning, a water balloon toss one day, and daily poolside bingo (with prizes - ice cream coupons or a drink at the tiki bar for the bingo winners). Poolside bingo was very popular. You can also use the text line to contact them with questions or special requests. I did use the text line and they were super helpful and responsive (responding within minutes). It wasn't quite concierge services - I asked a specific question about whether paddle boarding was open, and instead they provided a generic response to visit the recreation desk (I was hoping they would ask the recreation staff for me and relay the info). A note about the water sports, sometimes these activities are not available due to outside conditions. Even on a nice sunny day, the winds might be too strong and they'll put the boards away. Conditions can change throughout the day. They had a dry erase board displaying whether that activity was available. We were able to do paddle boarding one morning, and the rec staff helped bring out the boards and equipment, but then we were left to our own devices to drag the board into the water - there was no real briefing or beginner's tutorial.
Overall, we had a fun and relaxing stay at Sundial Beach Resort. We felt very welcome and enjoyed our time in Sanibel. Special shoutout to Alba who helped us get squared away with our reservation. She is the sweetest and really got us excited to visit.