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    West End Styles

    3.7 (3 reviews)
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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    2.6(19 reviews)
    0.3 mi

    My wife went in today to use her gift card, and what should have been simple turned into a long,…read moreconfusing runaround. The front desk employee was dismissive and rude throughout the process. They did finally accept the card, but the experience left a bad impression. She had been considering a membership, but after today we won't be returning. If you're planning to use a gift card here, be prepared for potential issues. Update- gift card was for over $100.00 and they updated the price of the 50 minute showing as 79.99 to the whole value of the gift card. I have attached the receipt below. Hi Noelle, I saw your response and thank you for replying back. This was her very first visit. So wouldn't the price be $79?? As for the person at the front desk, they were the only staff member that was present.

    I literally lost hundreds of dollars on unused credits for my daughters 2 accounts following covid…read more Now I am trying to freeze my account because I have several credits due to Hand and Stone not having enough people at most locations in the eastern Pa area and now they want to charge me $10 a month while I have the freeze on my account just to be able to use the credits on my account before more build up. For a place that's supposed to help you relax, their business practices and availability for a massage only cause stress. I will be using up my credits and cancelling. Btw Front desk people and the actual masseuse are usually good. But dealing with Hand and Stone isn't worth it. There are others out there that act like they want your business

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    West End Styles - cosmetics - Updated June 2026

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